A:
Some of the most common problems with static are moving out of range of the base (for example, if the phone base is in the kitchen and you take the handset into the basement) or interference from other devices in use, such as radios, kitchen appliances, computers, etc. The phone base may need to be relocated to a more centralized area in the house, or moved farther away from the things that may cause the interference. There also nine tips listed on the AT&T product support site to help with static problems for the EL52500 model phone.
Tip #1
"If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause static/noise, squealing (similar to fax tones), caller ID disruption and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones. In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone. Please contact your service provider to obtain DSL filters and installation information."
Tip #2
"Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency."
Tip #3
"Other electronic products (i.e., 802.11 wireless networking products, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones) can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices."
Tip #4
"To get better reception, try moving the telephone base to higher location. Relocate telephone base near a window if using telephone outside."
Tip #5
"Disconnect all other equipment on the phone line, as the problem may be caused by a different product than your cordless phone system. Reconnect your equipment, one unit at a time, until you determine the cause of the problem."
Tip #6
"If your phone shares a power outlet with a modem, or if it is plugged in to a shared surge protector, try plugging the phone (or modem/surge protector) in at a different location. If this solves the problem, re-locate your phone or modem farther apart from one another, or use separate surge protectors."
Tip #7
"Connect a different telephone device to this jack. If the problem persists, you may have issues with your wiring or service. Contact your telephone service provider. Be advised that your provider may charge you fees for their services."
Tip #8
"There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, there is nothing wrong with the phone. This is normal radio operation."
Tip #9
"If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service. Please call your service provider for further assistance."
Answered on 5/11/2012 by Community Answer from None
