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Brother® IntelliFAX® 2820 Laser Plain-Paper Fax

Brother® IntelliFAX® 2820 Laser Plain-Paper Fax

Brother® IntelliFAX® 2820 Laser Plain-Paper Fax: 4.5 stars; ( 232 reviews)

Price:: $189.99; Each

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Item: 597727
Model: FAX-2820

189.9914.4K bps Fax Modem250 Sheet Paper Capacity20-Page Capacity Auto Document FeederBrother® IntelliFAX® 2820 Laser Plain-Paper Faxhttp://s7d5.scene7.com/is/image/Staples/s0117741_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0085006_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0117741_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0085006_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0117741http://s7d5.scene7.com/is/image/Staples/s0117819_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0117819_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0117819http://s7d5.scene7.com/is/image/Staples/s0085006http://s7d5.scene7.com/is/image/Staples/s0117616_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0117616_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0117616/Brother-IntelliFAX-2820-Laser-Plain-Paper-Fax/product_597727Brother® IntelliFAX® 2820 Laser Plain-Paper Fax4.5232

Product Details
Specifications
Customer Reviews
Q & A
Supplies & Accessories
Also Consider
Manufacturer Specs

Designed for use in a home office or small business environment, this versatile fax machine delivers superior laser output. Budget-minded consumers who demand laser print quality, a low cost per page and an affordable purchase price will be impressed with the performance and value of the IntelliFax-282

14.4K bps Fax Modem
250 Sheet Paper Capacity
20-Page Capacity Auto Document Feeder
8MB Memory (up to 500 pgs^) with Dual Access
Up to 220 Stations Auto Dialing
Up to 270 Locations Broadcasting
Built-in USB Interface for future laser printing (up to 15ppm)
Multi-copying up to 15cpm
Fax & Voice Calls on Single Line
Call Waiting/Caller ID & Distinctive Ring ready*
10.3"H x 14.7"W x 14.7"D, 16.2 lb.
1 year mfr. limited warranty
USB cable sold separately

What's in the Box?

(1) Starter Toner Cartridge (yields approx. 1,500 PagesØ)
(1) DR350 Drum Unit (yields approx. 12,000 PagesØ)
Telephone Line Cord
Telephone Handset
Handset Curled Cord
User's Guide
Quick Setup Guide

Warranty	1 year mfr. limited
Network Ready	No
Technology	Laser
Copiers Speed	Up to 15 cpm
Fax Speed	Up to 14.4Kbps, 6 seconds or more per page
Paper Capacity	250 sheets
Page Memory	Up to 500 pages
Answer System Capable	Yes
Broadcast Locations	270
Dimensions	10.3"H x 14.7"W x 14.7"D, 16.2 lbs.
Auto Document Feeder (ADF)	20 sheets
Connectivity	USB 2.0
Compatible Cartridges	TN-350 Toner (585456) DR-350 Drum (585966)
Auto Dial (Locations)	Yes (200)
Caller ID Capability	Yes

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Item 135848 Model 135848-WH	Staples® Copy Paper, 8 1/2" x 11", Case 20 lb. 92 US / 104 Euro Bright Ideal for toner-based copiers, plain-paper fax machines,and printers Reviews for Staples® Copy Paper, 8 1/2" x 11", Case 4.5 stars (1918 reviews)	Expected Delivery1 Business Day	Price: *$41.99* 5,000/Case	Qty. Add to Favorites
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Brother IntelliFAX 2920 Laser Plain-Paper Fax

Reviews for Brother® IntelliFAX® 2920 Laser Plain-Paper Fax: 4.5 stars; (17 reviews)

Compare with similar items

Brother® IntelliFAX® 2920 Laser Plain-Paper Fax

Price:	$299.99Each

Item qualifies for free delivery
Expected Delivery 1 Business Day
Item qualifies for free delivery to a store near you. (Learn more)
Delivery Only

Item: 599831
Model: FAX2920

REVIEW SNAPSHOT®

by PowerReviews

Brother® IntelliFAX® 2820 Laser Plain-Paper Fax

4.3

(based on 235 reviews)

95%

of respondents would recommend this to a friend.

Pros

Efficient (197)
Fast (191)
Accurate image (182)
Sharp detail (141)
Quiet (140)

Cons

Noisy (25)
Too much ink used (7)
Poor picture (3)

Best Uses

Faxing (214)
Quick copies (110)
High volume printing (26)

- Reviewer Profile:
- Frequent user (161), Heavy duty user (43), Infrequent user (23), Budget shopper (4), Quality oriented (4)
- Primary use:
- Business (202), Personal (28)

Most Liked Positive Review

Excellent Fax Machine

I have owned this Fax machine for approx 4 years now, I use it for home business use and this machine has never let me down, It is not Toner hungry and has great ...Read complete review

I have owned this Fax machine for approx 4 years now, I use it for home business use and this machine has never let me down, It is not Toner hungry and has great memory capacity. I have not even chaged the drum in this yet and it just keeps right on working! I have 2 people using it all day long (Heavy use) For Copies and faxing 5 STAR all the way - I just bought 2 more on sale at [$] Great Buy!

Most Liked Negative Review

"Warranty work" vs. replacement-BEWARE!

Item would SEND faxes fine but would not feed the paper through properly when receiving. This began from the very first time used - Staples and Brother insisted on performing warranty work instead of replacement. FOR A NEW ITEM?? Because this is a necessity for a small business, messing around with warranty work when the product is brand new is unacceptable. Because it was new, a refund or replacement (or compromise) should have been offered - I would have taken the replacement. As a result, there will be no more Brother or Staples purchases from me. Buyer beware when purchasing such an item - validate the return vs. warranty issue no matter what you buy!

REVIEWS

Reviewed by 235 customers

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Displaying reviews 1-6

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4/27/2012

4.0

Good plain paper fax/copier

By John

from New York, NY

About Me Frequent User

Pros

Efficient
Fast

Cons

Best Uses

Faxing
Quick copies

Comments about Brother® IntelliFAX® 2820 Laser Plain-Paper Fax:

Good fax machine for price

Comment on this review

4/27/2012

4.0

Get's the Job Done

By Office Worker

from Virginia Beach, VA

About Me Heavy Duty User

Pros

Efficient

Cons

Poor Picture

Best Uses

Faxing

Comments about Brother® IntelliFAX® 2820 Laser Plain-Paper Fax:

Did what it was made for

Comment on this review

4/26/2012

4.0

Brother IntelliFAX, Wonderful!

By Engineer

from Phoenix, AZ

About Me Frequent User

Pros

Accurate Image
Efficient
Fast
Sharp Detail

Cons

Best Uses

Faxing
Quick copies

Comments about Brother® IntelliFAX® 2820 Laser Plain-Paper Fax:

We are now spoiled!

Comment on this review

4/6/2012

5.0

Brother Fax 2820

By Joey

from The UPS Store

About Me Frequent User

Pros

Accurate Image

Cons

Best Uses

Faxing

Comments about Brother® IntelliFAX® 2820 Laser Plain-Paper Fax:

Good Machine. Many uses.

Comment on this review

3/27/2012

5.0

Great, fast, I am in love!

By Alice & Mark

from Riverdale, NJ

About Me Frequent User

Pros

Accurate Image
Efficient
Fast
Quiet
Sharp Detail

Cons

Best Uses

Faxing
Quick copies

Comments about Brother® IntelliFAX® 2820 Laser Plain-Paper Fax:

Meets all my needs for business and personal

Comment on this review

2/21/2012

5.0

Works great!

By SnowGirl

from Hastings, MN

About Me Frequent User

Pros

Accurate Image
Efficient
Fast
Quiet

Cons

Best Uses

Faxing

Comments about Brother® IntelliFAX® 2820 Laser Plain-Paper Fax:

My main reasons for purchasing this fax were ease of use, large capacity for blank paper, large memory, laser quality output. I am using this strictly for faxing and it is working well although the incoming faxes are not as clear as I'd hoped (this could be due to the source). I especially like how fast the fax goes through. Time will tell how often I need to replace toner drums/cartridges but so far so good. I even purchased a second machine for our shop. Although my guys are typically "fax challenged" this machine is working great for them also...that says a lot!

Comment on this review

Displaying reviews 1-6

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Do you have questions about this product?

get answers from real customers and in-house experts with AnswerBox.

61 Questions | 72 Answers

Displaying questions 1-10Previous | Next »

Q:
What can be done when the pages that are faxed have to be hand fed one by one or be helped along? If not they stick together and go through as one page.
Asked on 2/22/2012 by Gloria from New Castle, NH
Know the answer? Answer this question
3 answers
- CUSTOMER CARE
  
  A:
  The ADF on the Brother machine can hold up to 20 pages or 30 pages and feeds each page individually. Use standard 20 lb paper. Always fan the pages before you put them in the ADF.
  Do not pull on the document as it is feeding through the ADF.
  Do not use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped.
  Do not feed cardboard, newspaper, or fabric through the ADF.
  Do not feed paper with wet ink or liquid correction fluid through the ADF.
  Do not leave a thick document on the flat scanner glass. Doing so may cause the ADF to jam.
  Please visit Brothers website for trouble shooting and fax feeding error resolution support:
  http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002600/000045/faq002645_001.html?reg=us&c=us&lang=en&prod=fax2820_us_as&Cat=113
  Answered on 2/27/2012 by Laura B from Staples
- CUSTOMER CARE
  
  A:
  Your question is specific in nature and will need to be discussed with Brother directly. Please call (800) 284-4329.
  Answered on 2/27/2012 by Darlene S from Staples
- A:
  The sticking of the papers may be associated with buildup on the feeders inside the machine. Taking the machine apart and looking for any paper buildup, as well as cleaning the moving parts may help in this problem.
  Answered on 2/28/2012 by Community Answer from None
Q:
When a fax goes through, where does the paper land? Is there a tray or something to catch the paper?
Asked on 2/6/2012 by Anonymous
Know the answer? Answer this question
1 answer
- A:
  In the photo, the faxes come out of the opening right above the blue button in the center of the fax, there is a small flip out tray to support several received faxes.
  Answered on 2/13/2012 by Community Answer from None
Q:
Do we have to have a transmission report every time we send? Can we get only l per day?
Asked on 11/17/2011 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  The Brother FAX2820 does not have to print a transmission report every time you send a fax. To stop your Brother machine from printing a transmission report each time, please follow the steps listed in the user manual. Also, you will not be able to program your Brother machine to print a transmission report once a day, however, you can program your Brother machine to print a fax journal once a day.
  Answered on 11/29/2011 by Cara B from Staples
Q:
Does this produdt have a speaker? Is that the same as hook/hold?
Asked on 11/12/2011 by CK-Boss from Patchogue,NY
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  This unit does not have a speakerphone.
  Answered on 11/16/2011 by Darlene S from Staples
Q:
how much are the ink cartridges
Asked on 10/25/2011 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  For pricing and availability inquiries, please contact us by dialing 1-800-333-3330.
  Answered on 11/2/2011 by Liz C from Staples
Q:
Does this fax machine work on a digital phone line?
Asked on 9/26/2011 by Jessica from Edison, NJ
Know the answer? Answer this question
2 answers
- CUSTOMER CARE
  
  A:
  No, according to Brother they cannot guarantee that a fax machine will work correctly over VoIP.
  Answered on 9/28/2011 by Bonnie B from Staples
- A:
  The fax machine works on a digital phone line.
  Answered on 9/28/2011 by Anonymous from None
Q:
Does this fax machine copy too?
Asked on 9/14/2011 by Anonymous
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1 answer
- A:
  The Brother IntelliFax 2820 can copy 15 pages per minute.
  Answered on 9/17/2011 by Anonymous from None
Q:
what size in toner cartridge does this model use
Asked on 8/4/2011 by Anonymous
Know the answer? Answer this question
2 answers
- A:
  This model uses a TN-350 toner cartridge, and a DR-350 drum kit.
  Answered on 8/11/2011 by Anonymous from None
- CUSTOMER CARE
  
  A:
  The Brother IntelliFAX 2820 takes at TN-350 Toner item number585456 and DR-350 Drum item number 585966.
  Answered on 8/12/2011 by Bonnie B from Staples
Q:
Does this fax machine have a group dial feature (where I can program a group of numbers to call and send one fax at once)?
Asked on 7/27/2011 by Anonymous
Know the answer? Answer this question
2 answers
- A:
  Yes, this printer does have a group dial feature.
  Answered on 8/3/2011 by Anonymous from None
- CUSTOMER CARE
  
  A:
  Yes is is available, this function is called broadcasting according to Brother, they do have support forms online providing information on how to set this up with the fax machine. Also, Brother will provide the link to you, click http://www.brother-usa.com/askus/default.aspx?PGID=2 and request the live chat.
  Answered on 8/3/2011 by Kayla T. from Staples
Q:
How can I get a confirmation after a document was faxed without printing out a seperate piece of paper Can we get a confirmation on the document itself?
Asked on 6/9/2011 by Anonymous from Los Angeles Ca
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  The fax will print a Transmission Verification Report. This report lists the time and date of transmission, fax number and whether the transmission was successful. It can be turned off so as not to print each transmission, but will print a report if the fax transmission has failed.
  Answered on 6/15/2011 by Darlene from Staples