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Brother MFC-9460CDN Color Laser All-In-One Printer

Brother® MFC-9460CDN Color Laser All-In-One Printer

Item: 887636    Model: MFC9460CDN

Brother® MFC-9460CDN Color Laser All-In-One Printer
4.0stars
( 12 reviews)
  • 4-in-1: print, copy, scan, fax
  • Prints up to 25 ppm black or color (mfr specs)
  • Built in 10/100 Ethernet and USB 2.0 interfaces
See more details
http://www.staples.com/sbd/img/res/ic/ic016-spcbuy.gif4-in-1: print, copy, scan, faxPrints up to 25 ppm black or color (mfr specs)Built in 10/100 Ethernet and USB 2.0 interfacesOffer Expires on 04/13/2013EachColor; Duplex; Networking (4-in-1)No cash/credit back. Limit 2 per customer. Coupon value does not include tax and must be used at time of order.4-in-1: print, copy, scan, faxPrints up to 25 ppm black or color (mfr specs)Built in 10/100 Ethernet and USB 2.0 interfacesSpecial BuyBrother® MFC-9460CDN Color Laser All-In-One Printerhttp://s7d5.scene7.com/is/image/Staples/s0379945_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0379943_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0379945_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0379943_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0379945http://www.staples.com/sbd/img/res/ic/ic016-spcbuy.gifhttp://www.staples.com/sbd/img/res/ic/ic016-4in1.gifhttp://www.staples.com/sbd/img/res/ic/ic016-netready.gifhttp://s7d5.scene7.com/is/image/Staples/s0379943http://s7d5.scene7.com/is/image/Staples/s0379944_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0379944_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0379944/Brother-MFC-9460CDN-Color-Laser-All-In-One-Printer/product_887636Brother® MFC-9460CDN Color Laser All-In-One Printer4.012
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REVIEW SNAPSHOT®

by PowerReviews
Brother® MFC-9460CDN Color Laser All-In-One Printer
 
3.9

(based on 12 reviews)

Ratings Distribution

  • 5 Stars

     

    (5)

  • 4 Stars

     

    (5)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (2)

83%

of respondents would recommend this to a friend.

Pros

  • Easy to use (9)
  • Great print quality (8)
  • Reliable (7)
  • Easy to set up (6)
  • Fast operation (6)

Cons

  • Noisy (4)

Best Uses

  • Professional documents (8)
    • Reviewer Profile:
    • Frequent user (6), Heavy duty user (5)
    • Primary use:
    • Business (11)

Most Liked Positive Review

 

So Far, Impressed

We've only had this machine for about a week now, but so far we're happy! It's a bit large, but you'd have to consider it rather compact for all the functions built into it...Read complete review

We've only had this machine for about a week now, but so far we're happy! It's a bit large, but you'd have to consider it rather compact for all the functions built into it. Controls are intuitive and it prints quickly (compared to the last printer we had, anyway). Only complaint so far is that when printing text, the print seems a bit light. Haven't yet had to replace cartridges or drums, etc. and I'm sure we have more to learn about this machine, but the early reviews are positive!

VS

Most Liked Negative Review

 

Beware of multiple network connections

This unit (and all other Brother multifunctions) have a problem with scanning to PC's that have multiple network connections. I have customers that only use laptops with docking stations which means that they might...Read complete review

This unit (and all other Brother multifunctions) have a problem with scanning to PC's that have multiple network connections. I have customers that only use laptops with docking stations which means that they might have at least two network connections active at the same time (wireless and wired). The Brother unit scans to the PC based on the machine name instead of IP so it gets confused when a machine name has two different connections. It should scan to the IP instead so it wouldn't matter if there were 14 active connections. This has been going on for years. Brother is too lazy to fix it. Brother farms out their support to a horrible 3rd-party company whose sole purpose is to find a way to blame the end-user. I have spent hours and hours trying to resolve this with the highest level of Brother support (none of the support, no matter what the level, are knowledgeable) and the answer was always the same: Brother doesn't support multiple connections. Finally, when I was about to give up (with one of Brother support's highest level drones on the phone), I noticed an option to scan to a folder option in the settings. Scan to a folder allows you to enter a machine name OR an IP address of the machine. This is not a perfect solution because I have to enable sharing on the machine and enter a username and password on the the Brother that may change over time. But it works. After all the hours of grief on the phone with a dozen Brother "support" personnel not one person mentioned this as a work-around -- I had to figure this out myself. Horrible experience.

As an aside: When the last support person found out I had an active VPN connection as well, which gave me 3 active connections, his tune then changed from "we don't support multiple connections" to "it's not working because of the VPN connection". He then proceded to give me a lecture on how VPN's work and why the Brother will never scan to a PC that has a VPN connection. He obviously had very little knowledge of VPN's (I've been maintaining VPN's for almost 20 years) but that didn't stop him from going into this bizarre, incorrect lecture on the workings of the VPN and why Brother can't be expected to support such a configuration. It was at this point I found the option to scan to a folder.

To Brother: Fix this problem. You have known about it for years. At least advise your support contractors about the work-around. Also, tell the support contractors to quit acting like this problem is "news to them" when they must have known about the problem even longer than you. Finally, find another support contractor.

Reviewed by 12 customers

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Displaying reviews 1-6

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(7 of 7 customers found this review helpful)

 
1.0

Beware of multiple network connections

By keving98

from Rochester, MI

About Me Heavy Duty User

Verified Buyer
This customer has reached Intern level on the Staples.com Leaderboard

Pros

  • None

Cons

  • Hard To Use
  • Unreliable

Best Uses

    Comments about Brother® MFC-9460CDN Color Laser All-In-One Printer:

    This unit (and all other Brother multifunctions) have a problem with scanning to PC's that have multiple network connections. I have customers that only use laptops with docking stations which means that they might have at least two network connections active at the same time (wireless and wired). The Brother unit scans to the PC based on the machine name instead of IP so it gets confused when a machine name has two different connections. It should scan to the IP instead so it wouldn't matter if there were 14 active connections. This has been going on for years. Brother is too lazy to fix it. Brother farms out their support to a horrible 3rd-party company whose sole purpose is to find a way to blame the end-user. I have spent hours and hours trying to resolve this with the highest level of Brother support (none of the support, no matter what the level, are knowledgeable) and the answer was always the same: Brother doesn't support multiple connections. Finally, when I was about to give up (with one of Brother support's highest level drones on the phone), I noticed an option to scan to a folder option in the settings. Scan to a folder allows you to enter a machine name OR an IP address of the machine. This is not a perfect solution because I have to enable sharing on the machine and enter a username and password on the the Brother that may change over time. But it works. After all the hours of grief on the phone with a dozen Brother "support" personnel not one person mentioned this as a work-around -- I had to figure this out myself. Horrible experience.

    As an aside: When the last support person found out I had an active VPN connection as well, which gave me 3 active connections, his tune then changed from "we don't support multiple connections" to "it's not working because of the VPN connection". He then proceded to give me a lecture on how VPN's work and why the Brother will never scan to a PC that has a VPN connection. He obviously had very little knowledge of VPN's (I've been maintaining VPN's for almost 20 years) but that didn't stop him from going into this bizarre, incorrect lecture on the workings of the VPN and why Brother can't be expected to support such a configuration. It was at this point I found the option to scan to a folder.

    To Brother: Fix this problem. You have known about it for years. At least advise your support contractors about the work-around. Also, tell the support contractors to quit acting like this problem is "news to them" when they must have known about the problem even longer than you. Finally, find another support contractor.

    • Primary use:
    • Business

    Comment on this review(earn points)

    (2 of 2 customers found this review helpful)

     
    1.0

    Terrible Experience - Not Recommended

    By MRL

    from Los Angeles, CA

    About Me Frequent User

    Pros

      Cons

      • Noisy
      • Unreliable

      Best Uses

        Comments about Brother® MFC-9460CDN Color Laser All-In-One Printer:

        After just 60 days of small office operation, we've had trouble with it not recognizing new cartridges and drum malfunction; drum now must be replaced. It's very noisy; I cannot use phone when it's printing. Also learned that Staples 3-year extended warranty ends as soon as machine is replaced, even after just 60 days. Also: Staples tech was going to replace machine when it turns out a simple software reset- which is not described in user manual or on Brother website FAQs- was all that was necessary, until next time that is.

        • Primary use:
        • Business

        Comment on this review(earn points)

        (2 of 2 customers found this review helpful)

         
        4.0

        So far so good.

        By Jen

        from Amenia NY

        About Me Heavy Duty User

        Verified Buyer

        Pros

        • Easy Setup
        • Easy To Use
        • Great Print Quality

        Cons

          Best Uses

          • Professional Documents

          Comments about Brother® MFC-9460CDN Color Laser All-In-One Printer:

          Only been using it for a week so far.
          No problems so far. Print quality is excellent.
          Functionality is good.
          Only thing I would like different is if the paper trays(both main tray and multipurpose) could hold more paper

          • Primary use:
          • Business

          Comment on this review(earn points)

          (2 of 2 customers found this review helpful)

           
          5.0

          Works great!

          By Janine

          from Boca Raton

          About Me Frequent User

          Verified Buyer

          Pros

          • Easy Setup
          • Easy To Use
          • Fast Operation
          • Great Print Quality
          • Reliable

          Cons

          • Large Footprint
          • Noisy

          Best Uses

          • Graphics & Charts
          • Professional Documents

          Comments about Brother® MFC-9460CDN Color Laser All-In-One Printer:

          We use it in our office and it is a workhorse.

          • Primary use:
          • Business

          Comment on this review(earn points)

          (1 of 1 customers found this review helpful)

           
          4.0

          Great Buy

          By Mr. T

          from Philadelphia

          About Me Frequent User

          Verified Buyer

          Pros

          • Fast Operation
          • great machine
          • Great Print Quality

          Cons

            Best Uses

            • Professional Documents

            Comments about Brother® MFC-9460CDN Color Laser All-In-One Printer:

            Excellent buy. Prints are crystal clear.

            • Primary use:
            • Personal

            Comment on this review(earn points)

             
            5.0

            Excellent Print and Photos

            By GTC Artistic Director

            from New Bedford, MA

            About Me Midrange Shopper

            Verified Buyer

            Pros

            • Easy To Set Up
            • Easy to Use
            • Efficient
            • Quality Construction
            • Reliable

            Cons

              Best Uses

              • Everyday Use

              Comments about Brother® MFC-9460CDN Color Laser All-In-One Printer:

              Excellent all-purpose machine for a busy theatrical office! Easy to set up and prints excellent photos!

              • Primary use:
              • Business
              • Was this a gift?:
              • No

              Comment on this review(earn points)

              Displaying reviews 1-6

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              Do you have questions about this product?(earn points for answers!)

              get answers from real customers and in-house experts with AnswerBox.

              15 Questions | 16 Answers
              Displaying questions 1-10Previous | Next »
              • Q:

                Can this be used as a copier without it being hooked up to a computer? Will it work without a computer, looking for something for our church.
                Asked on 10/18/2012 by Nel from Willard, MO

                1 answer

                • A:

                  Yes, this product can be used as a stand alone copier without a PC.

                  Answered on 10/18/2012 by Community Answer from None
              • Q:

                We have a brother mfc9440cn that is ready to retire. I need to know if all the toners and other items will transfer into this machine or if we are stuck with a surplus.
                Asked on 8/21/2012 by CBS

                1 answer

                • A:

                  The toner cartridges and other replacement parts should be interchangeable between the 2 printers.

                  Answered on 8/21/2012 by Community Answer from None
              • Q:

                I have read on Amazon.com that some of the Brother all-in-one's require new toner cartridges for all colors even if only one is empty! Does this machine require the same or can just the toner cartridge that is empty be changed.
                Asked on 10/2/2011 by Realtor_Vickie from Woodsville, NH

                1 answer

                • CUSTOMER CARE

                  A:

                  You may buy the 4 cartridges separately. Most printers will only print with all cartridges installed.

                  The MFC-9460CDN does need to have all four cartridges but you only need to replace what is empty.

                  Answered on 10/4/2011 by Kayla T. from Staples
              • Q:

                Does this printer send and receive faxes from a PC or does it require a separtate telephone connection?
                Asked on 9/27/2011 by Sandra from Maryland

                1 answer

                • CUSTOMER CARE

                  A:

                  This printer would send and receive faxes via telephone. To place an order for this item, please contact us at 1-800-333-3330.

                  Answered on 9/28/2011 by Liz C from Staples
              • Q:

                Does the multi-purpose tray feed straight-through?
                Asked on 8/2/2011 by Anonymous

                2 answers

                • CUSTOMER CARE

                  A:

                  Yes, the tray does feed entirely through the machine. For additional questions or to place an order please call (800) 333-3330.

                  Answered on 8/10/2011 by Kayla T. from Staples
                • A:

                  Yes, the multi-purpose tray feeds straight-through.

                  Answered on 8/10/2011 by Anonymous from None
              • Q:

                Are the color toner cartridges refillable?
                Asked on 7/18/2011 by Anonymous

                1 answer

                • A:

                  The Brother MFC-9460CDN Color Laser All-In-One Printer comes with one TN310BK standard yeild black toner cartridge. These color cartridges are not refillable.

                  Answered on 7/21/2011 by Anonymous from None
              • Q:

                In order to print an envelope does all of the sheet paper have to be removed before inserting a blank envelope?
                Asked on 6/5/2011 by Anonymous

                1 answer

                • CUSTOMER CARE

                  A:

                  The 50-sheet multipurpose tray is used for envelopes, while the 250-sheet standard holds the paper.

                  Answered on 6/9/2011 by Darlene from Staples
              • Q:

                Will this printer print invitations (cardstock thickness) through the printer tray or must one use the front feeder tray?
                Asked on 6/3/2011 by AllenSAWB from Moultrie, GA

                1 answer

                • CUSTOMER CARE

                  A:

                  When printing on specialty sized paper, it would be necessary to use the multipurpose tray in the front of the printer. To place an order for this printer, please contact us at 1-800-333-3330.

                  Answered on 6/8/2011 by Liz C from Staples
              • Q:

                For the duplexing, does this include faxing or is it just for printing? Does the fax have auto redial? And, is it pc/fax capable?
                Asked on 4/15/2011 by terri from mount laurel, nj

                1 answer

                • CUSTOMER CARE

                  A:

                  For this Color Laser All-In-One Printer it is a 4-in-1: print, copy, scan, fax unit.
                  That has the following features:
                  Automatic Duplexing (two-sided printing)
                  Unfortunately there are no Automatic Duplex Scanning & no Automatic Duplex Faxing.
                  There is One Touch / Speed Dials 16 / 300
                  The unit is Network Functionality for Print, Scan and PC Faxing. So does have PC Fax Software capabilities yes.

                  Answered on 4/18/2011 by Laura B from Staples
              • Q:

                If a color toner is empty will the printer still print in black.
                Asked on 3/18/2011 by Anonymous

                1 answer

                • CUSTOMER CARE

                  A:

                  To print using only the black toner or if one or more of the color cartridges are empty, you can print in black by configuring the print job to monochrome in the printer driver settings.

                  Answered on 3/22/2011 by Dawn B from Staples
              Displaying questions 1-10Previous | Next »

              Do you have a question about this product? 

              2-year Technical support and protection plan ($500-$999)
              Item: 423441
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              2-year Technical support and protection plan ($500-$999)

              • 2 Years of Coverage: Starts date of purchase for accidental damage, power surge damage, battery failure, and hardware failure (mechanical and electrical).
              • Pick Your Own Replacement: Product will be replaced with a Staples Cash Card if it cannot be repaired.
              • 24/7 Support: U.S.-based technical support and claims assistance, online or by phone.
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              •  Telephone & Fax Protection
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              Brother TN-310BK Black Toner Cartridge
              Item: 889138
              Model: TN310BK

              Brother TN-310BK Black Toner Cartridge

              Reviews for Brother TN-310BK Black Toner Cartridge
              4.0stars
              (26 reviews)
              • Yields up to 2,500 pages
              • Original Brother TN-310BK Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
              • Authentic Brother TN-310BK Toner Cartridges utilize Brother’s extensive research and development to produce blacker blacks
              Price :
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              1-2 @ $62.99
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              Brother TN-310C Cyan Toner Cartridge
              Item: 889136
              Model: TN310C

              Brother TN-310C Cyan Toner Cartridge

              Reviews for Brother TN-310C Cyan Toner Cartridge
              4.5stars
              (12 reviews)
              • Yields up to 1,500 pages
              • Original Brother TN-310C Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
              • Authentic Brother TN-310C Toner Cartridges utilize Brother’s extensive research and development to produce richer colors
              Price :
              $69.99
              Each
              Buy More Save More: Buy More Save More:
              1-2 @ $69.99
              3+ @ $67.80
              Brother TN-310M Magenta Toner Cartridge
              Item: 889135
              Model: TN310M

              Brother TN-310M Magenta Toner Cartridge

              • Yields up to 1,500 pages
              • Original Brother TN-310M Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
              • Authentic Brother TN-310M Toner Cartridges utilize Brother’s extensive research and development to produce richer colors
              Price :
              $69.99
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              1-2 @ $69.99
              3+ @ $67.80
              Brother TN-310Y Yellow Toner Cartridge
              Item: 889134
              Model: TN310Y

              Brother TN-310Y Yellow Toner Cartridge

              • Yields up to 1,500 pages
              • Original Brother TN-310Y Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
              • Authentic Brother TN-310Y Toner Cartridges utilize Brother’s extensive research and development to produce richer colors
              Price :
              $69.99
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              Brother TN-315BK Black Toner Cartridge, High Yield
              Item: 889862
              Model: TN315BK

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              Reviews for Brother TN-315BK Black Toner Cartridge, High Yield
              4.0stars
              (12 reviews)
              • Yields up to 6,000 pages
              • Original Brother TN-315BK Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
              • Authentic Brother TN-315BK Toner Cartridges utilize Brother’s extensive research and development to produce blacker blacks
              Price :
              $116.99
              Each
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              3+ @ $111.10
              Brother TN-315C Cyan Toner Cartridge, High Yield
              Item: 889861
              Model: TN315C

              Brother TN-315C Cyan Toner Cartridge, High Yield

              • Yields up to 3,500 pages
              • Original Brother TN-315C Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
              • Authentic Brother TN-315C Toner Cartridges utilize Brother’s extensive research and development to produce richer colors
              Price :
              $124.99
              Each
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              Brother TN-315M Magenta Toner Cartridge, High Yield
              Item: 889860
              Model: TN315M

              Brother TN-315M Magenta Toner Cartridge, High Yield

              • Yields up to 3,500 pages
              • Original Brother TN-315M Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
              • Authentic Brother TN-315M Toner Cartridges utilize Brother’s extensive research and development to produce richer colors
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              $124.99
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              Brother TN-315Y Yellow Toner Cartridge, High Yield
              Item: 889086
              Model: TN315Y

              Brother TN-315Y Yellow Toner Cartridge, High Yield

              • Yields up to 3,500 pages
              • Original Brother TN-315Y Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
              • Authentic Brother TN-315Y Toner Cartridges utilize Brother’s extensive research and development to produce richer colors
              Price :
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              Brother® DR310CL Drum
              Item: 889090
              Model: DR310CL

              Brother® DR310CL Drum

              • Yields up to 25,000 pages
              • Toner NOT included with drum cartridge
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