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Brother® MFC-9970CDW Color Laser All-in-One Printer

Item: 887589 Model: MFC9970CDW

4-in-1: print, copy, scan, fax
Prints up to 30 ppm black or color (mfr specs)
Built in 10/100 Ethernet, wireless 802.11b/g, and USB 2.0 interfaces

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Product Details

Brother MFC-9970CDW Color Laser All-in-One Printer

The MFC-9970CDW color laser all-in-one combines print, copy, scan and fax in one powerful device. It produces high-impact color output at impressive print and copy speeds of up to 30ppm and offers flexible connectivity with its Wireless, Ethernet and USB interfaces. This all-in-one features a 5" Color Touch Screen Display and automatic duplex print/copy/scan/fax. Optional high yield toner cartridges are available to help lower your operating costs – making this all-in-one the ideal choice for a business or workgroup.

4-in-1: print, copy, scan, fax
Prints up to 30 ppm black or color (mfr specs)
Built in 10/100 Ethernet, wireless 802.11b/g, and USB 2.0 interfaces
Automatic Duplexing (two-sided) Print/Copy/Scan/Fax
Up to 2400 x 600-dpi resolution
300-sheet standard paper capacity (expandable)
50-sheet multi-purpose tray for envelopes and letterhead
Up to 50-sheet ADF (Automatic Document Feeder)
Monthly duty cycle of up to 60,000 pages
Approx. 16 seconds to print first page (color and mono)
5" Color Touch Screen Display
33.6Kbps Super G3 fax modem
256MB RAM memory, expandable to 512MB
20.9"H x 19.3"W x 20.7"D, 62.8 lbs.
1-Year mfr. limited on-site warranty
USB cable sold separately

This reliable printer features a large color touchscreen that is simple to operate. It produces dazzling color graphics and photos and crisp, smudge-free text. Use it to print documents, forms, fliers, banners, business cards, and more. The first page of every task prints in as little as sixteen seconds. Purchasing high-yield toner cartridges will help to reduce your expenses. The printer's automatic duplexing option allows you to print on both sides of a page, which will save you even more money.

Network Ready

This printer is network ready and easy to get up and running. Choose between an Ethernet or USB 2.0 connection, and you'll be online after following just a few simple steps, even if you're not technically inclined.

High Output

The Brother MFC-9970CDW printer boasts a monthly duty cycle of 60,000 pages. In other words, you can print 2,000 pages per day without putting a strain on this machine. It features an expandable 300-sheet paper tray and a 50-sheet multipurpose tray for envelopes and letterhead. It also features a 50-sheet automatic document feeder for those times you need to briefly step away from the printer.

Expandable Memory

A printer with adequate memory is imperative for any office or small business. You need enough memory to queue several print jobs at once. This model comes equipped with 256 MB RAM, which is expandable up to 512 MB, so printing large jobs will be a snap.

Specifications

Print Resolution (dpi)	2400 x 600 dpi
Printer Fax Speed	33.6kbps
Copy Reduction/Enlargement	25 to 400%
Print Technology	Laser
Printer Monthly Duty Cycle	60,000 pages
Printer Memory	256MB RAM, expandable up to 512MB
Printer Weight	62.8 lbs.
Printer Warranty	One-year on-site limited
Printer Duplexing Type	Automatic
Printer Connectivity	Ethernet, USB 2.0, Wireless 802.1b/g connectivity
Print Speed (ppm)	30 ppm black, 30 ppm color
Copy Speed (cpm)	30 cpm
Maximum Paper Size	8.5" x 14"
Fax Memory (MB, pages)	500 pages
Paper Input Capacity	300 sheets
Printer System Requirements	Windows 7, Windows Vista, XP, XP x64, 2000; Mac OS X 10.4.11 or greater
(ADF)- Auto Document Feeder	50-sheet
Printer Dimensions (H x W x D)	20.9"H x 19.3"W x 20.7"D
Faxing	Available
Output Type	Color
Type of Printer	All-in-One
Network Ready (Yes or No)	Yes
Wireless Ready (Yes or No)	Yes
Scan Resolution (maximum)	1200 x 2400 dpi
Printer Display (type/size)	5" Color Touch Screen
Printer Output Capacity	150 sheets

REVIEW SNAPSHOT®

by PowerReviews

Brother® MFC-9970CDW Color Laser All-in-One Printer

4.2

(based on 72 reviews)

84%

of respondents would recommend this to a friend.

Pros

Easy to use (43)
Easy to set up (39)
Great print quality (38)
Fast operation (37)
Reliable (31)

Cons

Large footprint (10)
Noisy (5)
Flimsy construction (4)
Hard setup (3)
Slow (3)

Best Uses

Professional documents (37)
Workgroups (17)
Graphics & charts (15)
Everyday documents (11)
Office (10)

- Reviewer Profile:
- Frequent user (43), Heavy duty user (24), Infrequent user (4)
- Primary use:
- Business (50), Personal (9)

Most Liked Positive Review

Finally a complete MFC

I have been trying out several printers and taking them back after huge disappointments. I was skeptical of Brother being a cheap low quality printer, but I am very wrong. This unit is very well made, thought out, easy to setup is an understatement. It is a little larger than I would like, but the functionality is great! The touchscreen is the way to go and worth a few extra bucks. You can scan from the printer and send it to any computer it sees on the network, unlike other makers. The Duplex scanning is HUGE. If you ever have tried to fax or scan in multiple pages with 2 sides, you know the nightmare. Software takes quite awhile to load, but it is very powerful and easy to utilize.

Most Liked Negative Review

Who's Buying YOUR cartidges!!

From the minute this 50-60 lb. gargantuan arrived, it was too late to return it. I'm ecologically-minded, so I converted the box it came in, into a small storage shed for my...Read complete review

From the minute this 50-60 lb. gargantuan arrived, it was too late to return it. I'm ecologically-minded, so I converted the box it came in, into a small storage shed for my garage. There was no choice. Either you turn the box on its side and slide the thing out, turn it right side up and then straight lift it to a counter OR, you straight lift it from the box while it sits on the counter and while the thing is in your hands and in the air, slap shoot the box out of the way and lower the monster to the counter.

THAT or you have to get a second person to help out. I know. All you guys who hang at the gym swear you set up this thing alone and easily, but I'd bet a lot of you really razored the box down the sides and slid it out onto the corner.

Once you've done all this, it makes it mentally and physically unlikely you'll return it. Why would I think to return it? It does do everything it proposes in the ads except for that REAR FEED for envelopes thing, but what bothers me is that the whole market in copiers and printers avoids the 800 pound gorilla in the room.

Why, why do you have to charge $70-$100 for a cartridge when you've made enough money of the frontside of this deal by charging almost $600 for the machine? (You don't have to go to Harvard B-School to know you give away the "razor" and let the customer spend a lifetime buying your "razor blades").

Why, in this age of the 99% righteously complaining about being taken advantage of, does your company have to stick it to us (and I'd guess most of us who actually buy the machines and the cartridges on our credit cards are not the 1%) on the front-end and back-end?

The final straw was when I had one big job after another requiring just black print. There is some counter in this machine that counts copies, and doesn't discern color vs B/W, and when I used up the black ink cartridge, the three color cartridges declared themselves used up. I actually replaced them in addition to a new black cartridge in order to get my job done. I couldn't get another printer or seemingly, get Brother to help me fix this printer, in the time I had. Then, I had to replace all the color cartridges again, in order to fulfill my jobs on time.

There is a setting somewhere on this thing where I stated I wanted all B/W printing, but I can't see where that is respected. I was told that all colors were used to made black print, not just the black cartridge.

Also, ask the company what the industry standard is for "page of print". I couldn't believe it when I was told it was the amount of black print, not on a full page of print, but that of ONE paragraph of approximately 140 characters. Are you kidding? That cuts down the touted 500 pages of print per cartridge to what I would consider about 125 pages of print.

I read the regular User's Manual and the Advanced User's Manual. No mention is made, that I can see, that would allow me to just use the black cartridge, but if there is, I'll just have a whole stack of color cartridges for that future job needing them. I've asked the company. No answer.

If I get a sufficient answer, and the company help quickly and easily solves the problem, I'll rewrite this review. I've used Brother MFC for ages and loved them. Please prove me wrong.

Unfortunately, what I'm getting is fear of touching this machine. It's like the hotel room mini-bar of unsuspecting expense. So, if you think of this machine as being economical, my question in the title of this review is answered. Someone else is paying for your cartridges, not you.

REVIEWS

Reviewed by 72 customers

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Displaying reviews 1-6

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1/28/2011

(8 of 8 customers found this review helpful)

5.0

Finally a complete MFC

By Qwaid

from Rocklin, CA

About Me Frequent User

Pros

Duplex Everything
Good print quality
Touch screen

Cons

Very Slow 1st Page Out

Best Uses

Small to Large Office

Comments about Brother® MFC-9970CDW Color Laser All-in-One Printer:

Comment on this review(earn points)

1/19/2011

(6 of 6 customers found this review helpful)

4.0

Happy with the purchase.

By J.D.

from Knoxville, TN

About Me Frequent User

Pros

Easy To Set Up
Easy To Use
Fast Operation
Great Print Quality
Lots of features
Photo printing is good
Reliable
Wireless networking

Cons

Flimsy Paper Tray
Heavy bulky
Large Footprint

Best Uses

Everyday printing
Fax and copy functions
Graphics & Charts
Home Office
Office
Professional Documents
Scanning documents
Small Business
Workgroups

Comments about Brother® MFC-9970CDW Color Laser All-in-One Printer:

Extremely easy setup on my wireless network. Software installation was simple and fast. The touch screen display is nice and navigates easily. The color prints are vivid and crisp. The machine is heavy and bulky with a large footprint compared to other multi-function printers I've had but not a great concern for me. The paper tray is a little flimsy but that's not an issue unless you plan on being rough with it. Overall, this is a good quality product with lots of useful features. Well worth the price.

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9/6/2011

(5 of 6 customers found this review helpful)

4.0

A Great All-in-One Printer

By Sandy

from Westchester, NY

About Me Heavy Duty User

Pros

Easy To Set Up
Easy To Use
Fast Operation
Great Print Quality
Reliable

Cons

Flimsy Construction
Printing envelopes

Best Uses

Professional Documents
Small Business

Comments about Brother® MFC-9970CDW Color Laser All-in-One Printer:

This is my second Brother AIO and I'm very pleased. I researched the old 9840 for a long time and was pleased when this newer model came out. Here are the little things that I like: the cover for the automatic doc feeder closes, you can print directly from a flash drive, duplex printing, scanning and faxing (send & receive double-sided), wireless printing-everyone in my home can print from their laptops. Wireless was not a priority but I'm glad I have it. Tip-when "low toner" warning comes on, the machine stops working. Just push Stop/Exit button to get it to continue working until toner is gone.

The only con is printing envelopes; you must open the back and pull down 2 levers to print envelopes or they come out creased-a huge drawback with this machine that I did not have with my previous Brother machine. I send a lot of correspondence so this is a real inconvenience. For that it gets 4.5 stars, not 5 stars. Brother should fix this problem in the future. Other than that, it's a great machine and if you are patient, you can get it for a great price at Staples.

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1/19/2011

(4 of 4 customers found this review helpful)

5.0

Excellent printer!!!!!!!!!!

By Ron

from Miami

About Me Frequent User

Pros

Easy To Set Up
Easy To Use
Fast Operation
Great Print Quality
Reliable

Cons

Best Uses

Graphics & Charts
Professional Documents
Workgroups

Comments about Brother® MFC-9970CDW Color Laser All-in-One Printer:

This printer does everything and is great for a small to medium size business. Very happy with it. [...]

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2/17/2011

(3 of 3 customers found this review helpful)

4.0

Brother Delivers

By Privateer_Inc

from Los Angeles CA

About Me Frequent User

Pros

Double sided printing
Easy To Set Up
Easy To Use
Great Print Quality
Near photo quality
Reliable

Cons

Fax Controls
WiFi hard setup

Best Uses

Graphics & Charts
Professional Documents
Workgroups

Comments about Brother® MFC-9970CDW Color Laser All-in-One Printer:

Got this thing little over a month ago, a wonderful network printer, it delivers everything as promised.

All functions except for the printer functions work right out of the box.

Photo printing is a small step removed from a dedicated photo printer.

Driver install is straight forward, WIFI is a bit of a pain but otherwise not to hard for intermediate level user.

For an advanced MFC device, the lack of advanced fax controls was a bit disappointing. I needed speed controls for use on VOIP line

This time Brother did not disappoint me as they have with past devices. Over all I am very happy with this device.

Comment on this review(earn points)

2/23/2012

(2 of 2 customers found this review helpful)

1.0

huge problem with laser cartridges

By Financial Consultant

from Issaquah, WA

About Me Heavy Duty User

Pros

Accurate Colors
Efficient

Cons

Best Uses

High-Volume Printing
Home
Office
Photos and Graphics

Comments about Brother® MFC-9970CDW Color Laser All-in-One Printer:

I bought this model and had to replace it within 9 months of purchase, which was covered under the extended warantee (NO PROBLEM). However, when I took the hi-capacity cartridges from the old machine (which were only 20% used) the machine wouldn't accept them,so I had to buy new ones at almost $150 each. The company said there is a tag inside the machine and on the cartridges that does not allow you to transfer a partially used cartridge, and I could not reset either the cartridge or the printer, the only solution was to buy all new cartridges.

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Displaying reviews 1-6

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get answers from real customers and in-house experts with AnswerBox.

31 Questions | 35 Answers

Displaying questions 1-10Previous | Next »

Q:
Does this machine scan to PDF format automatically? If not, can it be programmed to do so? Also, if scanning a multi-page document, can it be saved as one file, or will each page be its own file?
Asked on 11/28/2012 by EA
Know the answer? Answer this question
1 answer
- A:
  The Brother MFC-9970CDW Color Laser All-in-One Printer can be configured to scan in PDF format and a mulit-page document can be scanned in to a single file.
  Answered on 11/28/2012 by Community Answer from None
Q:
Can you tell me the maximum weight paper that can be used with this printer?
Asked on 8/18/2012 by Chuck from Oceanside, CA
Know the answer? Answer this question
1 answer
- A:
  The paper tray accepts up to 28lb weight paper and the multi-purpose tray sheet weight maximum is 43lbs. The ADF sheet weight maximum is 24lbs.
  Answered on 8/19/2012 by Community Answer from None
Q:
For this All-in-One, how many scans per minute is it capable of?
Asked on 6/20/2012 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  There is not a set scan speed for this printer. The speed is dependant upon many factors, such as the document, resolution, size, color, and availability of computer resources.
  Answered on 6/22/2012 by Linda from Staples
Q:
Can I scan pages directly to my usb?
Asked on 4/10/2012 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  Yes, with the Brother MFC-9970CDW laser printer you are able to print and scan by USB in the following file formats: PDF, JGEG, XPS.
  
  For additional questions, or to place an order please call customer service at (800) 333-3330.
  Answered on 4/10/2012 by Kayla T. from Staples
Q:
Does this Printer allow you to use the Automatic Document Feeder to scan multiple page documents?
Asked on 3/14/2012 by Krystene from Paoli, PA
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  Yes, the scanner can be used to scan larger documents up to 50 pages. To place an order for this item, please contact us by dialing 1-800-333-3330.
  Answered on 3/14/2012 by Liz C from Staples
Q:
Does this printer allow for the scanner to be used wirelessly over the network, the same as its printing capability?
Asked on 2/16/2012 by Charli from Ca
Know the answer? Answer this question
1 answer
- A:
  Wireless printing, scanning and e-print options are included in the Brother MFC-9970CDW Color Laser All-in-One Printer.
  Answered on 2/21/2012 by Community Answer from None
Q:
I use my printer for pre-printed forms, i.e. checks, invoices, etc., and envelopes for large mailings. Is this possible with this printer and is there a straight forward easy method for inserting/handling these documents.
Asked on 1/4/2012 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  In addition to its 250-sheet capacity paper tray for letter or legal paper, the MFC-9970cdw has a 50-sheet capacity multi-purpose tray for envelopes or thicker media. Also, when using the MP tray with the rear exit door, this allows for a straight through paper path. Also, it can handle the following media sizes, types & weights:
  • Paper Handling Size - Paper Tray: Letter, Legal, Executive, A4, A5, A6, B5, B6
  • Paper Handling Size - Multi-purpose Tray or single-sheet manual feed slot: Letter, Legal, Executive, A4, A5, A6, B5, B6, Envelopes, Custom Sizes (2.75-8.5" (w), 4.57-14" (l))
  • Sheet Weight - Paper Tray: 16-28 lbs. (bond)
  • Sheet Weight - Multi-purpose Tray: 16-43 lbs. (bond)
  Answered on 1/23/2012 by Laura B from Staples
Q:
Does this printer support automatic duplex copying?
Asked on 12/15/2011 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  Yes this does support automatic duplex print, copy, scan, and faxing.
  Answered on 1/6/2012 by Sarah P from Staples
Q:
what is the maximum size of the scanner glass. can the glass handle a legal sized original
Asked on 11/27/2011 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  This printer will scan up 8 1/2 x 14; legal sized paper.
  Answered on 12/13/2011 by Kayla T. from Staples
Q:
Does this printer have TWAIN software capability?
Asked on 10/26/2011 by Christina
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  Yes, this printer is TWAIN compatible. You may need to install an additional driver though. Drivers are available on Brothers website.
  Answered on 11/2/2011 by Kayla T. from Staples

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2-year Technical support and protection plan ($500-$999)

Item: 423441

Model: FedWarr117

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2-year Technical support and protection plan ($500-$999)

2 Years of Coverage: Starts date of purchase for accidental damage, power surge damage, battery failure, and hardware failure (mechanical and electrical).
Pick Your Own Replacement: Product will be replaced with a Staples Cash Card if it cannot be repaired.
24/7 Support: U.S.-based technical support and claims assistance, online or by phone.

Price:: $75.00; EACH

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Staples 7-Outlet 2250 Joule Surge Protector with Dataline Protection, Black

Item: 764397

Model: 16947

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Staples 7-Outlet 2250 Joule Surge Protector with Dataline Protection, Black

Reviews for Staples 7-Outlet 2250 Joule Surge Protector with Dataline Protection, Black: 4.5stars; (98 reviews)

7 outlets
2250 Joules
Dataline (phone/modem/fax/DSL) protection

Telephone & Fax Protection

Price:: $21.99; Each

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Item: 889138

Model: TN310BK

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Brother TN-310BK Black Toner Cartridge

Reviews for Brother TN-310BK Black Toner Cartridge: 4.0stars; (26 reviews)

Yields up to 2,500 pages
Original Brother TN-310BK Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
Authentic Brother TN-310BK Toner Cartridges utilize Brother’s extensive research and development to produce blacker blacks

Price :: $62.99; Each

Buy More Save More:: 1-2 @ $62.99; 3+ @ $61.10

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Item: 889136

Model: TN310C

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Brother TN-310C Cyan Toner Cartridge

Reviews for Brother TN-310C Cyan Toner Cartridge: 4.5stars; (12 reviews)

Yields up to 1,500 pages
Original Brother TN-310C Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
Authentic Brother TN-310C Toner Cartridges utilize Brother’s extensive research and development to produce richer colors

Price :: $69.99; Each

Buy More Save More:: 1-2 @ $69.99; 3+ @ $67.80

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Item: 889135

Model: TN310M

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Brother TN-310M Magenta Toner Cartridge

Yields up to 1,500 pages
Original Brother TN-310M Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
Authentic Brother TN-310M Toner Cartridges utilize Brother’s extensive research and development to produce richer colors

Price :: $69.99; Each

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Item: 889134

Model: TN310Y

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Brother TN-310Y Yellow Toner Cartridge

Yields up to 1,500 pages
Original Brother TN-310Y Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
Authentic Brother TN-310Y Toner Cartridges utilize Brother’s extensive research and development to produce richer colors

Price :: $69.99; Each

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Brother TN-315BK Black Toner Cartridge, High Yield

Item: 889862

Model: TN315BK

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Brother TN-315BK Black Toner Cartridge, High Yield

Reviews for Brother TN-315BK Black Toner Cartridge, High Yield: 4.0stars; (12 reviews)

Yields up to 6,000 pages
Original Brother TN-315BK Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
Authentic Brother TN-315BK Toner Cartridges utilize Brother’s extensive research and development to produce blacker blacks

Price :: $116.99; Each

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Brother TN-315C Cyan Toner Cartridge, High Yield

Item: 889861

Model: TN315C

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Brother TN-315C Cyan Toner Cartridge, High Yield

Yields up to 3,500 pages
Original Brother TN-315C Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
Authentic Brother TN-315C Toner Cartridges utilize Brother’s extensive research and development to produce richer colors

Price :: $124.99; Each

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Brother TN-315M Magenta Toner Cartridge, High Yield

Item: 889860

Model: TN315M

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Brother TN-315M Magenta Toner Cartridge, High Yield

Yields up to 3,500 pages
Original Brother TN-315M Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
Authentic Brother TN-315M Toner Cartridges utilize Brother’s extensive research and development to produce richer colors

Price :: $124.99; Each

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Brother TN-315Y Yellow Toner Cartridge, High Yield

Item: 889086

Model: TN315Y

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Brother TN-315Y Yellow Toner Cartridge, High Yield

Yields up to 3,500 pages
Original Brother TN-315Y Toner Cartridges consistently deliver quality printing performance for all your important documents, photos, graphics and more
Authentic Brother TN-315Y Toner Cartridges utilize Brother’s extensive research and development to produce richer colors