Because I read the other reviews prior to buying this product, I was prepared and expected the sweetness. I too was tired of opening the little cups. I cut back the sweet-n-low packets due to the sweetness and it worked perfectly (not too sweet). However, I do like some sweetness in my coffee so what works for me may not work for others. Love the convenience and no mess.
I was looking forward to this product simply because I was getting annoyed with opening the small creamers. I thought buying the pump would be easier to use and it was. However, I did not realize that it was concentrated and so sweet. I find myself pumping up to 5 times and still needing to add more cream to get my coffee the way I want. So this product does not work well for me.
Although Staples advertised it as "Original", it is a Pre-sweetened variety. It is ridiculously sweet and therefore basically useless for our office. If it was the original flavor, I would have been quite happy with it. I called to return/exchange and they do not have "Original" Original. I received a credit.