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EasyTech Express On-Site Service

EasyTech Express On-Site Service

Item: 688049    Model: 688049

EasyTech Express On-Site Service
3.0stars
( 2 reviews)
  • Express service must be used in conjunction with an on-site service
  • Services orders entered by noon Monday through Thursday can receive on-site service next day. Otherwise, service will be provided the following business day.
  • Terms and conditions
See more details
<em>Express service must be used in conjunction with an on-site service</em>Services orders entered by noon Monday through Thursday can receive on-site service next day. Otherwise, service will be provided the following business day.<a href=&quot;http://www.staples.com/sbd/cre/marketing/easytech/terms.html&quot;><span class=&quot;spotbodylink&quot;>Terms and conditions</a></span>On-Site Service<em>Express service must be used in conjunction with an on-site service</em>Services orders entered by noon Monday through Thursday can receive on-site service next day. Otherwise, service will be provided the following business day.<a href=&quot;http://www.staples.com/sbd/cre/marketing/easytech/terms.html&quot;><span class=&quot;spotbodylink&quot;>Terms and conditions</a></span>EasyTech Express On-Site Servicehttp://s7d5.scene7.com/is/image/Staples/s0282168_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0282168_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0282168/EasyTech-Express-On-Site-Service/product_688049EasyTech Express On-Site Service3.02
Price:
$39.99
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REVIEW SNAPSHOT®

by PowerReviews
Easy Mobile TechEasyTech Express On-Site Service
 
3.0

(based on 2 reviews)

Ratings Distribution

  • 5 Stars

     

    (1)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (1)

Reviewed by 2 customers

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Displaying reviews 1-2

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(3 of 5 customers found this review helpful)

 
1.0

WASTE OF YOUR HARD EARNED MONEY - Read

By decoflair

from New York

About Me Quality Oriented

Verified Reviewer

Pros

  • Polite employees

Cons

  • Did not pinpoint problem
  • Not Worth It
  • Suggested comp sent elsew

Best Uses

    Comments about Easy Mobile Tech EasyTech Express On-Site Service:

    I have been a loyal Staples customer for many years. I have made many purchases of all different products over that time. I am not a one time disgruntled customer. I thought I would give Staples in-store diagnostic computer technicians a try. The service was $75 with tax. Turnaround was three days in writing. No one called. On fourth day I called. Was told that my laptop computer would need to be sent to another diagnostic repair location and I would need to pay [$] for repair. (The $70 I paid would be credited to the [$].) DUH! Why the heck do you think I brought my laptop to you! Additionally, when I picked up my computer I asked for a written confirmation of what the technician found wrong. The problem was not pinpointed. They did not know specifically what was wrong. Again, I was advised that my laptop would need to go to another location to pinpoint the problem. Evidentally, the staples in-store technicians were not capable of fixing the computer. Had I known in advance, I would have taken the laptop to someone who could make the repair. A waste of precious time and money!

    • Primary use:
    • Personal
    • Was this a gift?:
    • No

    Comment on this review(earn points)

    (3 of 6 customers found this review helpful)

     
    5.0

    Great and easy

    By rocka

    from Ozone Park, NY 11418

    About Me Quality Oriented

    Pros

    • Easy To Set Up
    • Easy to Use
    • Quality Construction
    • Reliable

    Cons

      Best Uses

      • Everyday Use

      Comments about Easy Mobile Tech EasyTech Express On-Site Service:

      great and easy

      • Primary use:
      • Personal

      Comment on this review(earn points)

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      Do you have questions about this product?(earn points for answers!)

      get answers from real customers and in-house experts with AnswerBox.

      1 Question | 1 Answer
      Displaying question 1
      • Q:

        We are considering purchasing a paper folding machine from Staples, and are wondering about servicing the machine in the future. Will the Easy Tech service apply to folders? Is it a $39.99 charge per visit? Is it possible to get a yearly contract for service?
        Asked on 9/18/2009 by Anonymous

        1 answer

        • CUSTOMER CARE

          A:

          Currently we do not offer an on site maintenance contract for paper folders. We do however have service plans which varies by the price of the machine. For further information please contact customer service at 1-800-333-3330

          Answered on 11/24/2009 by Customer Care from Staples
      Displaying question 1

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