EasyTech In-Home/Office Diagnostic Testing

Comments about Easy Mobile Tech EasyTech In-Home/Office Diagnostic Testing:

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Comments about Easy Mobile Tech EasyTech In-Home/Office Diagnostic Testing:

The hard drive of my laptop that I purchased at Staples failed 15 months after purchase, and not having had much luck with other computer repair stores, I decided to try their Easy Tech service.

An Easy Tech representative ran a diagnostic check and said that the drive needed to be replaced, and along with data recovery could be repaired in 1-2 weeks. Because it was my business machine, I purchased another laptop immediately, but was anxious to get what data had escaped backup.

After two weeks, I called Staples to see if my laptop was ready. No. "Call back in a few days, we're waiting for a part." I tried this two more times without any luck, then was told to call their supplier, because they would have more information.

I called the supplier, and the rep who got back to me said 'I'm not sure why Staples sent you to us -- your machine isn't even here." I called Staples back and asked why I was sent to the supplier. "I don't know." "So where is my laptop?" "Let me check."

A supervisor got on the phone. "May I help you?" I explained I was trying to locate my laptop, and that it had now been three and a half weeks without anyone bothering to call me with any updates. "Oh, it's here in our warehouse." "What's been done?" "Nothing." "It's been three and a half weeks and you've done nothing and no one has bothered to call me? That's ridiculous!" "Yes, it is."

I stormed over to the store, demanded a refund, and took my laptop to a nearby repair shop. The laptop was up and running in five days. Stapless never identified the "missing part," and a rep later told me "It's not Staples fault, it's not Blue Raven's fault, it's not your fault."

But it didn't end there. I called Staples national support the day I received the refund, and the rep I spoke with offered me a $100 credit for my troubles. She also asked that I call the Staples President's office to complain.

When I reached the President's office, the person there said that the other rep had no authority to issue a credit, and further, had the temerity to say that if I was looking for money it wasn't going to happen. I said, 'Look, you just failed to repair my laptop in almost four weeks, and I'm calling on the counsel of your own representative. You haven't even apologized!' She replied, 'You received a refund, and that's all you're going to receive, sir.'

Comments about Easy Mobile Tech EasyTech In-Home/Office Diagnostic Testing:

First the tech didn't appear when they said they would and when he did appear he stayed @ 45 minutes. He said since it was going to a blue screen there was nothing he could do but suggest wiping the computer clean and starting over. He didn't try to analyze what was causing the problem and obviously was going to spend even an hour doing it. The catch was he said that he was there for a diagnostic and any repair would be extra. My paperwork said diagnostic test not test and repair I would have to go back and get another contract saying diagnostic and repair. So zero repair and zero diagnostic was done. Great service.

Comments about Easy Mobile Tech EasyTech In-Home/Office Diagnostic Testing:

Reliable, very convenient on time Home-service for computer diagnostic/testing. Staff with good computer tech knowledge

Comments about Easy Mobile Tech EasyTech In-Home/Office Diagnostic Testing:

As noted above the tech was very professional in diagnosing the problem with my computer and restored it to working order. Also gave me some good advice about backing up the important stuff.