Q:
I have a chair mat purchased from Staples, Rubbermaid 45758 and a chair from Staples, sku on the chair is 475027. I have a home office with burber carpet. The chair mats only last about a year, then they break up. Today I was told by a CSR at Staples Brand Group that I will have to replace the casters on the chair with one with soft wheels. This is the 3rd mat I've replaced, the 2nd under warranty - but this is the first anyone has mentioned this. Then when I see the price - I'm blown away . . . half the price of the chair. Will these soft casters really care of this reoccuring problem?
Thank you for responding to my question.