Q: My all-in-one is reading that the yellow, black, magenta, and cyan cartridges are needing to be changed yet i am not sure if the imaging drum needs to be changed. Would a message come up on the screen saying that the imaging drum needs to be change? Or does it need to be changed because all of the cartridges need to be changed? Asked on 8/6/2012 by Tony from Abington, Pa Know the answer? Answer this question 1 answer A: The toner will send a separate message when it needs to be replaced. The unit typically last for 5,000 color pager or 20,000 black & white ones. Answered on 8/6/2012 by Community Answer from None
Q: Does Staples have its own brand that will work in this printer? Or, can these be "refilled"? Asked on 8/3/2010 by Atlannan from Benton, TN Know the answer? Answer this question 1 answer A: We do not make a Staples Brand compatible for this item. This cannot be refilled as it does not have any part to be refilled. This transfers the powder from the toner cartridge to the paper. Once it has reached the end of its usable life, it cannot be reused. Answered on 8/12/2010 by Customer Care from Staples
Q: This is listed as an HP imaging Drum, will this work in my Dell 2330dn printer? Asked on 3/31/2010 by Anonymous Know the answer? Answer this question 1 answer A: Item number 800759 is for the 2330dn Answered on 4/16/2010 by Customer Care from Staples
Q: When will you have these imaging drums in stock? Asked on 3/21/2010 by Anonymous Know the answer? Answer this question 1 answer A: For availability please contact customer service at 1-800-333-3330 Answered on 4/7/2010 by Customer Care from Staples
Q: This will be the first time that I've had to replace this drum. Is there an imagimg drum period or is there one for color and one for black printing. My printer says replace drum even though black is printing fine, all colors are not printing. Will there be a problem if I continue printing black only and do not replace the drum at this time? Asked on 2/10/2010 by Anonymous Know the answer? Answer this question 1 answer A: The replace imaging drum message provides you a short buffer period where the printer will operate normally. You will need to replace the drum to ensure that the quality or your prints. Answered on 3/4/2010 by Customer Care from Staples
Q: if this product says ink not included, do you have to buy ink? i have already purchsed all of the colors of ink carts. Asked on 10/23/2009 by scott from grove city Know the answer? Answer this question 1 answer A: This is an imaging drum only. It is installed into the printer IN ADDITION to the color toner cartridges. Without this imaging drum, your printer will not print. Answered on 11/2/2009 by Red from Laguna Woods, CA.
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