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H&R Block Basic makes it easy for customers to complete their federal taxes, with help every step of the way including unlimited live chat, only from H&R Block. Ideal for simple tax situations and easy for first-time users, H&R Block Basic guides customers through their return with a step-by-step Q&A. The program automatically double-checks for errors and includes features available only from H&R Block, such as built-in expertise, an H&R Block enrolled agent to represent customers in the event of an audit at no extra cost, and best of all, our Maximum Refund Guarantee.