H&R Block at Home Deluxe 2012 + eFile for Windows (1-User) [Download]

Comments about H&R Block at Home Deluxe 2012 + eFile for Windows (1-User) [Download]:

I have used both Turbo tax and H&R Block in the past. I've been very pleased with the ease of itemizing. I have a lot of different donations during the year and the deduction pro feature really simplifies the process. I also like the availability of real tax consultants as well as their guarantee.

Comments about H&R Block at Home Deluxe 2012 + eFile for Windows (1-User) [Download]:

Received a promo copy with e-file for Fed + State;thought I'd give it a try. I observed that subtotals appearing on line 17 of NY State form IT-203 were transposed! State subtotal values appeared in Fed column, Fed in State. I thought I was doing Block a favor by pointing out an obvious glitch in their product, but quickly saw that I would get nowhere in online chat with the Customer "Service" Rep. Will not be using the product because I now have reason to distrust the output, and expect a painful experience trying resolve any issues that may arise.

Here's a copy of the frustrating chat transcript with CS Rep "Russell M".

You have been connected to Russel M.
Russel M: Hello, Edward, welcome to H&R Block's Live Technical Support Chat! Please give me a moment to review your account information.
Ed: OK. Thanks.
Russel M: Thanks for holding.
Ed: OK.
Russel M: What is the exact error message you are experiencing?
Ed: I am not receiving an error message. The numbers calculated on At Home Deluxe NY Form IT-203 line 17 are in error. State and Federal values are transposed.
Ed: No error is indicated. It is an obvious programming output mistake.
Russel M: Are you saying that you dont agree with the figures the system is calculating?
Ed: Yes. The numbers are there, but they are output in the wrong location.
Russel M: While I am able to assist with technical support issue for the program, unfortunately I am not qualified to provide tax advice. I would be glad to help you locate that

information through our multiple tax advice features within the program, or I can assist you with using our Ask a Tax Advisor feature. Would that be helpful?
Ed: Will the Ask a Tax Advisor process put me in touch with a person, or is it software based?
Russel M: Well if you dont agree with the figures the system is calculating, we can give advice. But I can assist troubleshoot , where to put information but not what to input

to the program.
Russel M: Im sorry we can not give advice.
Ed: I am not asking for advice. I am asking why the software is performing incorrect calculations that should be investigated by your developers.
Ed: Federal column 1 entries are $1000 and $500. State Column entries are $750 and $20.
Ed: Sum in column 1 Federal shows $770. Sum in State column shows $1500. The numbers are transposed!
Russel M: System goes off the data you enter , so our calculations may differ from yours , it also mentions up top that in the interview.
Ed: I entered the data correctly. I disagree with the numbers the system is calculating; it is obviously incorrect simply by looking at the output. I request this

issue be elevated to a supervisor.
Russel M: Okay , I will note that . I will send you a survey as well where you can state your concerns.
Russel M: You can go to an office so that they may explain the reason or why the amount is what it is.
Russel M: I would like to let you know that you may receive a short Customer Satisfaction Survey by e-mail in the next day or two. If you could take a moment to provide me with

some feedback on my performance today, I would really appreciate it.
Russel M: Is there anything else I can assist you with today?
Russel M: Thank you for contacting H&R Block, Edward, and we look forward to serving you in the future!
Thank you for using H&R Block's Live Help! Your satisfaction is important to us. You will soon receive a short survey via email. Please share your thoughts regarding your

service experience.Your chat has now ended, please close this window.