Q: Is this only ONE part to the Broadband internet connection, meaning we would ALSO need to purchase a Wireless Router too? There's NOT one integrated device that does everything? Otherwise it might be easier to purchase a simple Cable Modem and a Wireless (N) router unless this would be the same thing? Maybe somehow this device is better with Multi-media Streaming and VoIP applications to get the best performance with live data? Asked on 4/8/2013 by FeatureDriven from Nashua, NH Know the answer? Answer this question 1 answer A: This product serves as a router, you do not need to buy an extra product. Answered on 4/8/2013 by Community Answer from None
Q: My current cable modem (provided by Charter) and wireless router keep dropping the internet signal. I have computers, TiVo, and Roku depending on the signal... so having to unplug, plug back in... in various sequences to massage the signal into working nearly every day is incredibly frustrating. Is this a modem/router problem that this product could help with, or something else? Asked on 11/26/2012 by Liz from Madison, WI Know the answer? Answer this question 1 answer A: The first step is you should check with your provider to make sure there is a signal going to the modem and then into the router. It could be that one or the other is faulty and needs to be replaced. If the modem needs to be replaced, then this modem would more than likely fix your problem. However, if your modem is provided by your provider then they should cover the cost to replace it as well. Answered on 11/26/2012 by Community Answer from None
Q: i have one of these gateways that i used with at&t , i want to know if i can use it with another company ? Asked on 10/28/2012 by jean from laurinburg nc Know the answer? Answer this question 1 answer A: Yes, the Motorola SBG6580 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem Gateway can be used with any cable company. Answered on 10/28/2012 by Community Answer from None
Q: Is this Gateway compatible with Comcast? Asked on 9/21/2012 by RJ Know the answer? Answer this question 1 answer A: Yes, it will work with Comcast Broadband Internet with downstream data speeds up to 200 Mbps and upstream data speeds up to 120 Mbps. Answered on 9/22/2012 by Community Answer from None
Q: I'm in DFW Texas and have Time Warner cable. Will this product be compatible for my high speed internet? If it does not have a phone connection port, how can I use my phone? Asked on 9/18/2012 by cheryl from Bedford, TX Know the answer? Answer this question 1 answer A: You will have to contact Time Warner customer support to determine if this modem/gateway is compatible with their system. To connect your home phone you would need an Ethernet (RJ45) to phone line adapter. Answered on 9/18/2012 by Community Answer from None
Q: can this product be use if I have Verizon? Asked on 8/13/2012 by tame Know the answer? Answer this question 1 answer A: You will have to call your local Verizon office to find out if this unit compatible with the specific configuration of the cable system you are connected to. It varies by region. Answered on 8/14/2012 by Community Answer from None
Q: Will this modem work with Mediacom ? I've bought other modems and they worked for a little while then all of a sudden they quit. Mediacom always says it is the modem, so Now I'm renting one from them and have had no problems. Sounds like they just wanted my rental fee. Asked on 7/2/2012 by Scott from United States Know the answer? Answer this question 1 answer A: This should work with your Internet Provider. The answer to your question could be a range of things that will require a tech to come out and test your lines. I lived in an apartment complex roughly 6 years ago where I was going through modems at roughly 1 a month and constantly calling customer support with Internet Connection issues. When a tech actually tested the line coming in, the signal was 10X higher than it needed to be for a simple cable modem. They put splitters on the lines coming out from the wall and didn't have a problem thereafter. If it were me, I'd have your lines test, especially if you reside in an older apartment complex or house. Answered on 7/3/2012 by Community Answer from None
Q: please can you let me know if this modem work whit vonage the phone co. I have comcast for just speed internet and mostly time the audio on phone chopped ,right now I have modem rent from comcast and I like change for two thing save money on rent and maby whit the better quality from motorola I resolve the incovenient from the audio .thanks very much sal garruto Asked on 4/9/2012 by sasa retired live whit my wife from naples florida Know the answer? Answer this question 2 answers A: This is a cable modem. If your service through vonage is a cable internet hook up, this modem will work for you. Answered on 4/10/2012 by Dawn B from Staples A: This modem will work to help any PC connect to the internet, Vonage may have their own modem that is required for their system. You should check with the company to see what their specifications and requirements are. Answered on 4/10/2012 by Community Answer from None
Q: I currently have this product provided by Time Warner. I am moving to where the service is provided by Charter. I believe this will work with Charter but want to be sure. Also, I have a new Net Gear 3800 router for my wireless network and it gets speeds of 300mps upload/download. When TW installed the modem they said it is also a wireless access point, so I would like to know if this is actually a wireless modem/router in one will that also give me the ability to run 2 separate wireless networks? Is there a different product I should consider? I do know it must be a Docsis 3.0 modem. I currently am paying for wide band and am getting wireless download speeds of 50mps+ and upload speeds of 10mps+. TW says that the service I am paying for will not have less than 50mps/10mps download and upload, Charter claims I will be getting 100mps/10mps download/upload when I sign up for their service. Is this the ideal product for me? Do I need the expanded wireless ability? Thanks Asked on 3/21/2012 by Anonymous Know the answer? Answer this question 2 answers A: Due to the nature of your inquiry, please contact Staples EasyTech 1-866-439-8327. Answered on 3/22/2012 by Dawn B from Staples A: Yes, this is the ideal product for you. Answered on 3/23/2012 by Community Answer from None
Q: I have comcast phone service. Does this modem have a plugin for the phone? Asked on 2/9/2012 by Mike Know the answer? Answer this question 1 answer A: The Motorola SBG6580 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem Gateway does not have direct connection jack for a VoIP phone connection. Answered on 2/13/2012 by Community Answer from None
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