Q: The padding on the left arm is coming apart at the side. Is there a replacement cover? Asked on 1/25/2012 by Anonymous Know the answer? Answer this question 1 answer A: Unfortunately, we do not stock replacement parts for this chair. For assistance with your unit, please contact Office Star directly. A representative can be reached by dialing 1-800-950-7262. Answered on 2/14/2012 by Liz C from Staples
Q: My chair won't stay UP... I adjust it to the height I want and now it just drops on its own. I can't figure out how to lock it at a certain height. It used to just stay there... Asked on 6/9/2011 by Anonymous Know the answer? Answer this question 1 answer A: Per the manufacturer this would be a problem with the gas lift and is covered by warranty. Please contact Office Star for assistance at: (800) 950-7262. Answered on 6/15/2011 by Susan D from Staples
Q: I got my chair preassembled. It's working great, but I was wondering if I could get warranty details anyway. What's covered, and how could I make a claim? Thanks! Asked on 1/27/2011 by E. B. from Rhode Island Know the answer? Answer this question 1 answer A: The warranty comes directly from Office Star Products and their number is: 1-800-950-7262 to claim the warranty. You can also contact them directly to find out warranty information. Answered on 2/4/2011 by Megan from Staples
Q: is there a way to adjust the angle of the seat? I feel it is tilted too much forward, almost feels like I'm going to slide off. Asked on 11/29/2010 by Anonymous Know the answer? Answer this question 2 answers A: Unfortunately, no. The only thing you can do is loosen the tension from the front, then use your back to lean it. Keep both feet on the floor, as in the proper typing position. Works for me! Good luck. Answered on 12/7/2010 by Bev the Buyer from Ocala, FL A: I know what you mean! I had the same feeling at first, but chairs that pitch you slightly forward are actually more ergonomically correct. Having your hips slightly above your knees gets the weight off your tailbone. However, I got rid of the sensation like this: 1. Adjust the tilt tension with the big knob on the bottom front of the chair. 2. There are three (3) screws that secure the back of the chair to the seat. Remove the two (2) fixed screws and adjust the single remaining center screw, which is in a slot, to increase the seat depth. Hope that helps! Answered on 12/14/2010 by Sherri from Columbus, OH
Q: Are the arms on this chair adjustable or stationary? Asked on 11/14/2010 by Ava from Winter Haven Know the answer? Answer this question 2 answers A: adjust up and down Answered on 11/24/2010 by computer geek from Watertown, CT A: Yes, they are. They go up and down but not side to side or twist in any fashion. The height of the arms are adjustable. Answered on 11/29/2010 by Super Steno from Bronx, New York
Q: Can you lock the tilt? I feel like I'm being pushed and falling off forward in this chair and would like it to stay locked slightly tilted. If this can't happen is this chair suppose to slope downward in the front like this? Asked on 7/30/2010 by Jean from Corona, CA Know the answer? Answer this question 1 answer A: You are not able to lock the tilt, there is a tilt tension knob under the front of the seat that can adjust the "push" Answered on 8/17/2010 by Customer Care from Staples
Q: Can the arm supports be removed? Are there ALL-MESH chairs WITHOUT arms? Thanks, M Asked on 6/1/2010 by Marina from College Park, MD Know the answer? Answer this question 1 answer A: You can remove the arms, but it is designed to have arms. Answered on 6/9/2010 by Customer Care from Staples
Q: How do I tilt the back of the chair? Asked on 5/24/2010 by Sam Know the answer? Answer this question 1 answer A: You have to pull the seat height adjusting lever directly out from the chair. This will unlock the tilt feature. Answered on 6/3/2010 by Customer Care from Staples
Q: what is the chairs weight rating? Asked on 5/7/2010 by Anonymous Know the answer? Answer this question 1 answer A: The warranty is based on a forty hour work week by persons weighing 250 lbs Answered on 5/18/2010 by Customer Care from Staples
Q: How do you adjust the lumbar support? Asked on 4/16/2010 by Bill from Saugus, MA Know the answer? Answer this question 1 answer A: The backing slides up and down to adjust the lumbar support. Answered on 4/27/2010 by Customer Care from Staples
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