RCA 25424RE1 4-Line Corded Integrated Telephone System with Caller ID

Comments about RCA 25424RE1 4-Line Corded Integrated Telephone System with Caller ID:

We purchased two of these base units and two "compatible" cordless units thinking that 4 people could use the system at the same time if needed. The base units work perfectly, HOWEVER YOU CANNOT USE A BASE UNIT AND A CORDLESS UNIT AT THE SAME TIME (to make calls on 2 different lines). When one is in use the other can't be used for any function. Even called cust svce # to verify. They confirmed that this is how they are supposed to operate. Even though this is a 4-line phone, unless you have 4 base units you cannot make calls all the lines at the same time. The cordless units are designed to be used ONLY by the same person that uses the base unit. This is impractical for our purposes. I'm returning the entire system even though the base units are awesome and very easy to use. Sleek design as well.

Comments about RCA 25424RE1 4-Line Corded Integrated Telephone System with Caller ID:

Nowhere in the promotional info did it say "Callers hear annoying beep every 15 seconds while on hold." Loud enough to raise the dead. I called RCA and the operator suggested - really! - that I disguise the beep by purchasing music-on-hold from my phone provider that synched with it.

Comments about RCA 25424RE1 4-Line Corded Integrated Telephone System with Caller ID:

This phone and company is cheap. You pay $30 more for caller ID, what is this 1990?
When you add an expandable headset and use it, the base is not functional. So you can't use both, even though you have a 4 line phone!!!! RCA needs to get a clue for business needs. I am considering returning this, but we went ahead and got the panasonic 4 line base and expandable handsets (1000x better)

Comments about RCA 25424RE1 4-Line Corded Integrated Telephone System with Caller ID:

Have had phone "Systems" that require big, expensive control boxes in my utility room. Needed to replace existing poor quality (for my needs) pricey "System". Only need 3 lines, great sound quality for a very noisey environment and a hold button for my restaurant. All the other features are not needed but come with all phones that I have seen. This RCA phone fits the bill. Sound is excellent and adjustable. Does not pick up background noise like most phones. Features seem to work fine and easy, even though we don't use most of them. Had the phone man come in to re-wire the jacks to accomodate these phones. Total price for 5 phones and wiring was less then half of what a new "system" would have cost me and the phones themselves are A 1.

Comments about RCA 25424RE1 4-Line Corded Integrated Telephone System with Caller ID:

On the surface it seems like a decent phone. When you put it to real world use, it's absoultely unacceptable for business use.

1. There is no line-privacy unless you manually press the privacy button for EACH phone call (i.e. someone else can pick up your line and interrupt your call). I don't know why anyone with a business would not want privacy ON as a default. At least it should have been a setting, but no.

2. If a line is in use an another call comes in (or a handset is picked up to make a call), then the phone automatically selects a free line as it should. Problem is, if a call comes in a two different people pick up the phone within a second or so of each other, they will both be connected to the same incoming line. The in-use detection method FAILS at this point - nowhere near fast enough.

3. Is it too much to ask for full duplex communication on an intercom call? If you don't know what that means, then I'll explain. On an intercom call, only one person can talk at the same time. The phone tries to determine which person is the loudest (talking) and the sound only goes ONE WAY at a time. It's like a walkie talkie - two people can't communicate with each other at the same time because one has to be pressing a button. If both press the talk button, neither one can hear. Same with this phone. If both people try to talk, the phone can't determine which one to give the mic to and the sound just breaks up horribly because it is switching back and forth.

Only two major gripes, but these are horrible mistakes for a multi-line "business" phone.

Other minor annoyances like the delay when using the intercom to call another phone. You have to wait 2-3 seconds before speaking when you try to page (intercom) another phone.

Comments about RCA 25424RE1 4-Line Corded Integrated Telephone System with Caller ID:

Office environment