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Item: 210320 Model: ROY17012Y
Royal® Postal rate scale has built-in postal rate chart and 3 lb weight capacity. Scale comes with hold and tare feature making it an ideal house ware tool.
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Reviewed by 2 customers
Displaying reviews 1-2
Not impressed at all
I have been very frustrated with this product. The first one I ordered came with the display screen all scratched up. There was no postal rate chart included even though it was advertised on the box. The box also indicated that the scale took a 9-volt battery, so I made sure I had one on hand. However, upon opening the box, I found that the scale uses AA batteries. In total frustration, I contacted Staples via online chat to return the product. The customer service agent was super helpful and accommodating...I was given the choice of exchanging the scale for another one or keeping the scale and receiving a $10 credit on the company credit card. I figured I'd give the Royal postage scale another try, so I opted for the exchange. When I received the second scale a few days later (identical product as the first), it had all of the same complaints as the first one! Scratched display scale, no postal chart, and incorrect advertising on the box with regards to the battery requirements. I believe this is a Royal product issue, not a Staples issue, because I went to Royal's website to download the current postal rate chart, and found one for 2011. Obviously, NOT very current. I eventually found the current 2013 chart on their site but only after some digging. I am hoping Staples will consider pulling this product from their line.
(3 of 3 customers found this review helpful)
Need to return digital scale
My boss had a little scale made by Pelouze but the rate chart was out of date. I investigated getting a new rate chart for it, but was unsuccessful finding it online. I would need to contact the company. Then I realized that I would have the hassle of updating the rate sheet whenever the USPS increased the rates again. So I looked at other options; and decided on the little digital scale. It arrived in used condition with the display scratched and no rate sheet. When I told my boss I had to return it for replacement he annoyingly said "Never Mind - I'll find one myself!" Sometimes the simplest things turn out to be the biggest challenges. Now my boss has to waste his time shopping for a scale.