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Samsung ProXpress M3870FW Mono All-in-One Printer

Samsung ProXpress M3870FW Mono All-in-One Printer

Item: 61691    Model: SL-M3870FW

Samsung ProXpress M3870FW Mono All-in-One Printer
3.5stars
( 21 reviews)
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  • 4-in-1 printer, copier, scanner, and fax
  • Ethernet 10/100 Base TX, Direct USB, 802.11b/g/n Wireless, Wi-Fi Direct, and high-speed USB 2.0 connectivity
  • Resolution up to 1200 x 1200 dpi
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  • FREE SHIPPING, Plus up to 5% back for Rewards Members
  • Special Financing Available  Learn More
  • In Stock Online
  • Expected Delivery:1 Business Day
  • FREE Shipping to store ( Learn More )
  • Check in Store Availability
4-in-1 printer, copier, scanner, and faxEthernet 10/100 Base TX, Direct USB, 802.11b/g/n Wireless, Wi-Fi Direct, and high-speed USB 2.0 connectivityResolution up to 1200 x 1200 dpiOffer Expires on 04/04/2015Each**While supplies last. May not be valid in combination with other offers. Offer subject to change.4-in-1 printer, copier, scanner, and faxEthernet 10/100 Base TX, Direct USB, 802.11b/g/n Wireless, Wi-Fi Direct, and high-speed USB 2.0 connectivityResolution up to 1200 x 1200 dpiSamsung ProXpress M3870FW Mono All-in-One Printer/sbd/img/res/ic/ic016-spcbuy.gif299.99USDhttp://www.staples-3p.com/s7/is/image/Staples/s0738737_sc7?$std$http://www.staples-3p.com/s7/is/image/Staples/http://www.staples-3p.com/s7/is/image/Staples/s0738737_sc7?$thb$http://www.staples-3p.com/s7/is/image/Staples/s0738735_sc7?$thb$http://www.staples-3p.com/s7/is/image/Staples/s0738737http://www.staples-3p.com/s7/is/image/Staples/s0738738_sc7?$std$http://www.staples-3p.com/s7/is/image/Staples/s0738738_sc7?$thb$http://www.staples-3p.com/s7/is/image/Staples/s0738738http://www.staples-3p.com/s7/is/image/Staples/s0738735/sbd/img/res/ic/ic016-spcbuy.gifhttp://www.staples-3p.com/s7/is/image/Staples/s0738736_sc7?$std$http://www.staples-3p.com/s7/is/image/Staples/s0738736_sc7?$thb$http://www.staples-3p.com/s7/is/image/Staples/s0738736/Samsung-ProXpress-M3870FW-Mono-All-in-One-Printer/product_61691
Price: $399.99
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$299.99*
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*Price after savings

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REVIEW SNAPSHOT®

by PowerReviews
Samsung ProXpress M3870FW Mono All-in-One Printer
 
3.7

(based on 21 reviews)

Ratings Distribution

  • 5 Stars

     

    (6)

  • 4 Stars

     

    (9)

  • 3 Stars

     

    (2)

  • 2 Stars

     

    (1)

  • 1 Stars

     

    (3)

78%

of respondents would recommend this to a friend.

Most Helpful Positive Review

 

all-in-one

Working great, though I am surprised by how fast the toner is going down (according to the read-out), less than two reams, and it is low. I was expecting five or...Read complete review

Working great, though I am surprised by how fast the toner is going down (according to the read-out), less than two reams, and it is low. I was expecting five or six. will know better when it is used up and replaced.
Otherwise, functions are great - so much faster than my old machine :)
I do have the CD - but I wish there were more instructions in the manual - hard copy - for me it is easier to reference

VS

Most Helpful Negative Review

 

Technical Support Failed

I am an IT consultant. The technical installation instructions are not following the SL-M3870FW display menu. It confuses the installation process. It is lacking user friendliness during the installation process. When I called...Read complete review

I am an IT consultant. The technical installation instructions are not following the SL-M3870FW display menu. It confuses the installation process. It is lacking user friendliness during the installation process. When I called technical support number in the back of the warranty booklet, I was told that they are consumer technical support. The first respondent in the consumer technical support department gave me the commercial technical support department to call.

I called the commercial technical support department. I was put on hold and later asked questions like my name, phone number, model number, serial number and what is my wireless access point device. I answered all his questions and gave him the details of what I went through and told him I was able to print and scan using USB connection. What I was calling for was wireless printing. The technician then told me that he had to setup their in-house printer and then call me back.

When I called back, the second technician told me to listen to his instructions. But his instructions don't match the printer driver dialog boxes displayed on the screen. He complained that I didn't follow his instructions which I read him the display dialog boxes. He emphasized that if I don't listen to him. He will hang up. I told him what I read on the display. He hang up on me.

Finally, I had to return the printer to Staples and exchanged another printer. I have installed the driver software including wi-fi. I'll update my review as time goes on.

Reviewed by 21 customers

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Displaying reviews 1-5

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1.0

AWFUL

By David

from Fort Worth

Verified Buyer

Comments about Samsung ProXpress M3870FW Mono All-in-One Printer:

I would not recommend this printer to anyone. I bought this machine on 01/29/2015 and within a month the paper started jamming in the paper feeder if it is not full. The manual feeder does not work correctly when using labels. When the labels go in the manual feeder the paper turns and they do not line up. I contacted Samsung customer service the servicer said there is a definitely something wrong with the pick up mechanism in the machine for it should not be doing either. There was two options. The first option they have was to mail the entire printer at their cost and they would look at the printer. This option means I would be without a printer for more than five to seven business days. I am small business and I use the printer everyday all day. The other option is to drive one hour one way to the service center in Dallas or Irving to have them look at it. This is way too much to spend dealing without a printer and my time. I contacted Samsung they said to try and contact Staples to see if they can replace it since I bought 30 days ago. The manager in the Fort Worth location off of University Dr. said they could do nothing to help me because it has passed the 14 day return period and I didn't buy the two year service program. I will never use Samsung printers again and recommend looking at HP. I had a HP business multifunction that I used for nine years before the second printer died. When I had my first HP printer there was a minor issue with the print button but still worked (This happened three years after owning it). HP sent me a new printer and then I shipped my old one to them at no cost to me. I cant express the importance of this service from HP for going zero business days without a printer. I bought this Samsung because the Staples help person said it was better and Samsung had better return and service. That was not true. I am said to say after dealing with a poor Samsung customer service and evening worst customer service from the manager at Staples I will be using neither. In addition this printer went on sale at $50 dollars cheaper this week but still would not recommend it. I should have bought the HP. Look into the HP for the better customer service and product.

Comment on this review(earn points)

(0 of 1 customers found this review helpful)

 
4.0

Samsung ProXpress M3870FW Mono All-in-On

By Bill P

from New Britain PA

Verified Buyer

Comments about Samsung ProXpress M3870FW Mono All-in-One Printer:

Just started using this device. Have not had time to fully evaluate it.

Comment on this review(earn points)

 
2.0

Great Price but paper jam too often

By Dave K.

from Midland, MI

Verified Buyer

Comments about Samsung ProXpress M3870FW Mono All-in-One Printer:

While I like the print quality and the features. . I had a few problems with paper jam right after setting the printer up, and clearing it was a real problem.

Comment on this review(earn points)

 
4.0

Samsung ProXpressM3870FW

By Helen

from Bayville, NJ

Verified Buyer

Comments about Samsung ProXpress M3870FW Mono All-in-One Printer:

It is a great printer. It prints quickly and the quality is wonderful, but it is nosier.

Comment on this review(earn points)

(0 of 2 customers found this review helpful)

 
4.0

Customer

By Jim

from Grand Rapids

Verified Buyer

Pros

    Cons

      Best Uses

        Comments about Samsung ProXpress M3870FW Mono All-in-One Printer:

        None

        • Are you connected to this product in any way?:
        • I received a free sample.

        Comment on this review(earn points)

        Displaying reviews 1-5

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