Comments about 3D Labs Sentry® Safe Fire-Safe® 1.2 Cubic Ft. Capacity, w/ Locking Inner Drawer:
The sentry safe was absolutely the worst product I have ever purchased and the worst customer "service". I have since seen other reviews on this company that would make me want to stay away from them altogether regardless of the specific model.
This nightmare safe not only has the batteries inside so if they fail you cannot replace them, it is also so poorly built that I am sure the flimsy plastic battery cover fell off twice and the batteries got dislodged. Ergo - safe won't open and contents inaccessible.
It cost me hundreds of dollars to retrieve my valuable documents. You'd think the company would at least have the grace to respond and apologize. E-mail to customer service and two separate delivery confirmed letters one to the CEO and one to the legal department went completely unanswered.
It's really disgraceful! Ended up costing me hundreds of dollars what with buying it, installing it, getting a locksmith to break it open (twice, before I chucked the whole thing). Never encountered a worst company and hope I never will.