Q: The Product Details tab on the Staples website has an icon showing that this unit shreds paperclips, but the Specifications tab says that it does not - which is correct? Asked on 4/28/2012 by Anonymous Know the answer? Answer this question 2 answers A: From the Staple site product specifications, this shredder does not shred paper clips, it does shred CDs and DVDs. Answered on 4/30/2012 by Community Answer from None A: I received your inquiry through the Question and Answer Feature of Staples.com and I apologize for I was unable to answer you directly. I believe this may be a question that the manufacture will have to research further, please feel free to contact the mfg at: 1-800-425-0049 Answered on 4/30/2012 by Linda from Staples
Q: What size bag should I purchase for this shredder? Asked on 3/21/2012 by Anonymous Know the answer? Answer this question 2 answers A: I recommend item# 751262 Staples Shredder Bags. You can view this item by entering the item# 751262 in our search bar. Answered on 3/23/2012 by Cara B from Staples A: The Staples 12-Sheet High Speed Cross-Cut Shredder requires a 6 gallon bag for the collections bin. Answered on 3/23/2012 by Community Answer from None
Q: shredder was working fine, full light came on, shredder stop working, cleared paper, put shredder back on canister and it never worked again.no lights no power checked that it sat on properly checked switches senser still NG Asked on 3/6/2012 by elroho from f'dale, ny Know the answer? Answer this question 2 answers A: Make sure the power cord is fully connected at both ends, check oon/off switch, power mode, etc, also plug in to a second outlet to see if that is the problem. If all checks out OK ,Staples offers post sale support at 800-425-0049 and guarantees their products. If the machine has no lights or power it needs some type of fix. Answered on 3/9/2012 by Community Answer from None A: This shredder has the warranty coverage of (Full / Cutter): 1 year manufacturers limited warranty Please contact our Product Support experts from 8 am to 5 pm EST Mon-Fri, 8 am to 4 pm EST Sat-Sun: 1-866-540-8799. The shredder will automatically stop and the power indicator (4) will flash when a jam occurs. To clear jam: If shredder jams while in forward (AUTO), move switch (3) to reverse (REV) position. Grasp excess paper and pull out. Answered on 3/9/2012 by Laura B from Staples
Q: I just purchased this item three days ago, and used it once. I was very happy with its performance and then the "overheat" light came on. I went on to do other things thinking it would reset in a few minutes. That was two days ago. The light is still on and the unit does not work. My employee accidentally threw out the box which had the manual in it so I haven't read if there are any certian proceedures that should be done once it overheats. Can you help me and also tell me how to replace that manual Thank You Asked on 1/23/2012 by Steve from Valrico FL Know the answer? Answer this question 1 answer A: I have received your inquiry through Answer Box, and would like to apologize for the issues you have experienced with your shredder. For assistance with this product, please contact our Staples Brand Product team. A representative can be reached by dialing 1-800-425-0049. A product manual can be obtained online by following the link below: http://www.product-support-staples.com/DisplaySKU.aspx?SKU=870264Answered on 2/14/2012 by Liz C from Staples
Q: I have this shredder and its brand new. I lost the key and I think its locked for good because it won't power on. Is there anyway 2 get another key or how do you get it to come on. Its BRAND NEW, never used. Asked on 1/22/2012 by tonya from charlotte, nc Know the answer? Answer this question 1 answer Q: The shredder jammed, and neither forward or reverse mode will clear it. Any suggestions? It's now "after hours" for the customer service phone number. Asked on 9/27/2011 by Anonymous Know the answer? Answer this question 1 answer A: For assistance with your shredder, please call Staples Brand Support team directly at 1.800.425.0049. Monday - Friday, 9:00am - 6:00pm, EST. Answered on 9/30/2011 by Darlene S from Staples
Q: Is there somewhere I can download the manual for this shredder? The shredder works whether the red key is inserted or not. I know there is a way to turn this feature on and off discussed in the manual, but I can't find my manual. Asked on 9/7/2011 by Anonymous Know the answer? Answer this question 1 answer A: This manual can not be found online. However, if you call Staples' customer support, they should be able to send you one, or help you through the issue. Answered on 9/12/2011 by Anonymous from None
Q: I just brought this shredder, set it up and for the life of me can not get it to work. What am I missing? Asked on 8/28/2011 by Anonymous Know the answer? Answer this question 1 answer A: For post sales support, please contact the Staples Brand Group directly at 1.800.425.0049. Answered on 8/31/2011 by Darlene S from Staples
Q: Does this shredder have a pull-out bin or do you have to lift the heavy shredder part off of the bin? Asked on 7/14/2011 by Papa John from Walnut, CA Know the answer? Answer this question 1 answer A: This product does not have a pull out bin. Answered on 7/18/2011 by Anonymous from none
Q: Does this shredder have a pull-out bin or do you have to lift the heavy shredder part off of the bin? Asked on 7/9/2011 by Papa John from Walnut, CA Know the answer? Answer this question 0 answers
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