Q: Have this unit for some time ; now the unit will not turn off after completing the shred .and when turn on rev it still cont to shred mod.The only way to turn off is to remove the lock key or move the swich to off. how can I fix this.Edwin Asked on 5/12/2013 by edwin12 from Bronx,NY Know the answer? Answer this question 1 answer A: The Staples® 8-Sheet Extended Run Time Cross-Cut Shredder has a paper-in sensor, which detects whether a sheet is inside it. It is likely that this sensor is blocked. You need to turn off the shredder, and look inside the unit. The sensor should be in the middle at the level of the blades. If you shine a light inside, you should see the blockage and can clear it with compressed air. Otherwise, the shredder drive gear may be broken, and you will need to replace the machine. Answered on 5/13/2013 by Community Answer from None
Q: my son lost the lockout key and we have searched and searched is there any way to buy a new lockout key. Asked on 3/31/2013 by sean from NYC Know the answer? Answer this question 1 answer A: For assistance with this shredder, please contact our support team directly. A representative can be reached by dialing 1-800-425-0049. Answered on 4/2/2013 by Liz C from Staples
Q: Can I use shredder bags with this shredder? I'm very happy with how the shredder works, but I find it to be kind of messy to empty. Asked on 1/14/2013 by Anonymous Know the answer? Answer this question 1 answer A: If desired can use shredder bags for this product. The wastebasket is 6.2 gallons in size, Universal Recycled Shredder Bags (13" x 13" x 28") item # 735179 will fit. Answered on 1/14/2013 by Community Answer from None
Q: Does it have a removable bin? Asked on 7/24/2012 by Pat from Lincoln, IL Know the answer? Answer this question 1 answer A: This product does not have a removable bin. The shredder head sit directly on the waste bin. Answered on 7/24/2012 by Community Answer from None
Q: I'm interested in getting a shredder that has the following: auto-on, continuous on,stop, and reverse. I can't quite tell from the picture if the continuous on is available. It looks like there are only 3 modes. Does anyone know offhand which models offer the continuous on? I'm having a hard time finding one in the $80 - $100 range. Asked on 3/10/2012 by Vixie from Azusa, CA Know the answer? Answer this question 2 answers A: This unit offers 12 minutes of continuous run time. For further assistance in finding a unit that meets all your critera, please contact 1.800.333.3330. Answered on 3/13/2012 by Darlene S from Staples A: This model (Staples® 8-Sheet Extended Run Time Cross-Cut Shredder) has a 12 minute continuous on. Answered on 3/16/2012 by Community Answer from None
Q: I would like a shredder just like this one but with a bin I can easily empty. That seems to be the only negative with me. Can you recommend another model that would be suitable? Asked on 2/19/2012 by All Thumbs from Destin, Fl Know the answer? Answer this question 1 answer A: May I suggest the Staples item number 917640, 8-Sheet Cross-Cut Shredder. The 3.4 gallon wastebasket, which has a handled drawer to easily usable. Answered on 2/24/2012 by Laura B from Staples
Q: What are the dimensions of this shredder? Asked on 1/15/2012 by Jim Know the answer? Answer this question 1 answer A: The dimensions are: 20.0"H x 15.51"W x 10.43"D Answered on 2/14/2012 by Darlene S from Staples
Q: If not run on a continuous basis, but run it on a feed application only, is there a down time required? Asked on 1/4/2012 by Anonymous Know the answer? Answer this question 1 answer A: No, it should only require the break if the shredding is in continuous run time for 12 minute or more. Answered on 1/18/2012 by Laura B from Staples
Q: I see that a cool-down time is included in information about this shredder. Is that a feature of most shredders or just this one/some shredders? Asked on 10/7/2011 by Anonymous Know the answer? Answer this question 1 answer A: All shredders require a cool down time when running continuously. This shredder requires a 70 minute cool down period after 12 minutes of continuous use. To place an order for this shredder, please contact us at 1-800-333-3330. Answered on 10/12/2011 by Liz C from Staples
Q: Today, I turned off my shredder (this product) and it will not cut back on. I let it rest for over an hour.The power will not turn on. What should I do to troubleshoot? Asked on 7/25/2011 by Anonymous Know the answer? Answer this question 1 answer A: Please contact us at 1-800-333-3330 and we can connect you with a Staples Brand Group Associate for assistance. Answered on 8/1/2011 by Dawn B from Staples
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