Q: Are the armrest removable? Asked on 11/7/2012 by Terri Know the answer? Answer this question 1 answer A: No, they are not removable. Answered on 11/7/2012 by Community Answer from None
Q: This product says it has a limited 1 year warranty. Where can I read or find the warranty information? Thanks Asked on 7/19/2012 by Glenn from Newburgh, NY Know the answer? Answer this question 1 answer A: For more information about the warranty on the Staples Berwell Luxura Task Chair please contact Staples Brand Group at (800) 425-0049. Answered on 7/23/2012 by Linda from Staples
Q: how do I get my chair to tilt back? Asked on 4/25/2012 by Anonymous Know the answer? Answer this question 2 answers A: You need to pull out the lever to unlock it, and then adjust to your preference. Once you are in the desired position, put the lever back into the lock position. If this does not work you may have a defective unit. Someone in the Q and A section of the product page seems to have had a similar problem. Answered on 4/26/2012 by Community Answer from None A: This handle that raises and lowers your chair can be pulled out or pushed in. This will create a tilt lock on your chair if the handle is pushed in. Pull on the handle to remove it from the locked position, and you should be able to tilt back in your chair. If you are still unable to tilt in your chair, please contact our Staples Brand Product team by dialing 1-800-425-0049. A representative would be happy to further assist you. Answered on 4/27/2012 by Liz C from Staples
Q: I cannot get the adjustable tilt tension to turn. I pulled the lever out to unlock it and still have had no luck. Do you have any suggestions on how to get the tilt to work, or could this be a defective chair? Asked on 3/1/2012 by Anonymous Know the answer? Answer this question 1 answer A: I received your inquiry through the Question and Answer Feature of Staples.com and wanted to respond to you directly. Because your inquiry is specific in nature it would be best resolved by a member of our Staples Brand Support team. They will be glad to help with your question. You may contact them by phone at 800-425-0049. Answered on 3/5/2012 by Christina.M from Staples
Q: In the description it says "Center tilt with adjustable tilt tension and lock" Does this mean that the chair will tilt backwards or sort of rock like some office chairs do? Asked on 2/26/2012 by dea4 from TX Know the answer? Answer this question 2 answers A: Center tilt with adjustable tilt tension and lock means the chair can be tilted back and locked in that position. Answered on 3/2/2012 by Community Answer from None A: Yes, the chair will tilt and rock when the center tilt is unlocked. Answered on 2/28/2012 by Darlene S from Staples
Q: I just purchased the chair, but once I put it together..the height adjustment was not working. I love this chair but I need the height adjustment.Has anyone else had this issue? Is there any way to fix it? Asked on 2/26/2012 by Dee from NYC Know the answer? Answer this question 1 answer A: For assistance with the chair, call Staples Brand Support team at 1.800.425.0049. Answered on 2/28/2012 by Darlene S from Staples
Q: I'd like to replace this chairs caster wheels with "Caster Caster Bell Glides". Do you know what size stems will fit this chair base? Staples item # 655874 has 3/8" wide stems and 655873 has 7/16" wide stems. One of them should fit this chair. Asked on 2/21/2012 by Paulypoo from Boston, MA Know the answer? Answer this question 1 answer A: According to my parts department, the stem size is 11mm in diameter and 22mm in length. I hope that this helps. If you have any more question please feel free to contact us at 1-800-333-3330. Answered on 2/28/2012 by Dawn B from Staples
Q: I just bought this chair. It is comfortable except for the back slant. Is there a way to raise the back to fit my back? It advertises lumbar support but my back does not even touch the chair back. I am a small person, only 5' tall and 125 lbs. I can't seem to adjust it. Asked on 12/8/2011 by Anonymous from Pennsauken, NJ Know the answer? Answer this question 1 answer A: I'm sorry; the back of this chair is not adjustable. I would recommend purchasing a seat cushion to make the chair more comfortable. Answered on 12/23/2011 by Cara B from Staples
Q: Can the back adjust back and forth to control seat depth? Asked on 11/9/2011 by sylvie from va Know the answer? Answer this question 1 answer A: This chair does not have seat-depth adjustment. Answered on 11/14/2011 by Dawn B from Staples
Q: What is the width of this chair from armrest to armrest? Asked on 8/30/2011 by Anonymous Know the answer? Answer this question 1 answer A: The chair is 25"W, which include the space from armrest to armrest. Answered on 9/1/2011 by Anonymous from None
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