A:
This chair is manufacturered in China. In the event of a defect in the design, assembly, materials or workmanship of this product, Staples will replace any such defective part. The materials and components listed below are covered according to the following schedule from date of sale: Twelve Years: Wood seating components Ten Years: Seating controls, pneumatic cylinder Five Years: Glides, casters and polymer-based components, stacking chairs, seating upholstery fabrics, foam, laminates, veneer finishes and other covering materials. To claim your replacement parts, contact product support at 1-866-755-1321. Original receipt or proof of purchase is required to obtain replacement parts. This warranty is based on up to 8 hours of continual use per shift for users weighing up to 400 lbs.
Answered on 1/30/2013 by Liz C from Staples