Q: Are the arm rest supports made of metal, or chrome covered plastic? Asked on 12/18/2012 by John from Miami Beach Know the answer? Answer this question 1 answer A: The arm rests of the Staples Creswick Luxura Executive High-Back Chair are actually made of chrome plated metal. Answered on 12/18/2012 by Community Answer from None
Q: I attempted to repair slight wear on this chair and made it much worse somehow. I unscrewed the bottom mechanism from the base of the seat to attempt to find the cause of a slight wobble the chair had developed, but ever since reattaching the base to the chair the chair lifts itself when I get up, sinks back down all the way when I sit down, and I feel like I am sitting on a round teeter-totter with how much the chair wobbles from side-to-side. Please let me know what I could have done to cause this mayhem. Asked on 4/10/2012 by Sick of the core workout from Boston, MA Know the answer? Answer this question 1 answer A: Please contact our customer service support at 1-800-333-3330 for further assistance. Answered on 4/11/2012 by Cindy R from Staples
Q: To customer care team: When i receive this chair, there was tiny crack spot on left padded arm. I paid it no mind. I did not return it for replacement. However, after couple months used, the tiny crack spot was getting bigger and bigger. It looks ugly now. I am regret that i should have returned it in the begining. My question is what 5-year mfr. limited warranty is. Is it possible the Staples could replace the left padded arm for me? Asked on 4/4/2012 by Anonymous Know the answer? Answer this question 1 answer A: Please contact our Staples Brand Group for warranty information at 1-800-425-0049, Monday - Friday 8am-8pm EST. Answered on 4/5/2012 by Dawn B from Staples
Q: I bought this chair yesterday .. it was all put together and a demo in the store.. when I tried it out in the store it definitely tilted back and rocked.. since bringing it home I can not get it to tilt or rock and feel there is something I am doing wrong.. I found two levers under the seat.. one lowers/raises the chair..the other I am not quite sure what it does but it losens and tightens depending on which way you turn the the small knob on the rod.. HOW do I get my chair to tilt..neither one of those levers do it.. is there another one I am not seeing?? also I never got the manual for this chair..can I please have one also.. Thanks.. Lyn Asked on 3/9/2012 by Anonymous Know the answer? Answer this question 2 answers A: I received your inquiry through the Question and Answer Feature of Staples.com and wanted to respond to you directly. Because your inquiry is specific in nature it would be best resolved by a member of our Staples Brand Support team. They will be glad to help with your question. You may contact them by phone at 800-425-0049. Answered on 3/12/2012 by Christina.M from Staples A: To tilt the chair - sit up straight in the chair, grasp the lever that raises and lowers the chair and pull out to release the the upright position for tilt. To lock straight up, return to straight up position and push the same lever back in. By: Anonymous on 03/19/2012 Answered on 3/19/2012 by T. J. from Winder, GA
Q: What size are the hexagonal bolts for assembly Asked on 1/16/2012 by Anonymous Know the answer? Answer this question 0 answers(earn bonus points) Q: What is the height of the back with the headrest up all of the way? Asked on 12/11/2011 by Anonymous Know the answer? Answer this question 1 answer A: The height of the seat with the headrest up all the way is 24.5 inches. Answered on 12/27/2011 by Cara B from Staples
Q: How do I replace the piston the chair sits on? Asked on 10/25/2011 by Anonymous Know the answer? Answer this question 1 answer A: For asssitance with replacement parts, please contact Staples Brand product support by dialing 1-800-425-0049. A representative would be happy to assist you. Answered on 11/2/2011 by Liz C from Staples
Q: How do I get the casters to stay on. There is a tiny 3/4 round ring that spins around and is keeping the caster from going in. Does this come off? The directions say nothing. TY Asked on 10/13/2011 by Anonymous Know the answer? Answer this question 1 answer A: For assistance assembling your product, please contact our Staples Brand product support by dialing 1-800-425-0049. A representative would be happy to further assist you. Answered on 10/19/2011 by Liz C from Staples
Q: Hi, I purchased this chair 8/04/11 off the floor to save time of having staples put it together there. I forgot to ask for users manual. My only trouble is each time I sit in it the seat has dropped to its lowest point or when I first sit in it it goes all the way down. I then can adjust it and it stays locked up until I get back in again. How do you tighten chair and keep being able to rock back. Also can I get a users manual online or sent to me.... Thanks, Tom Asked on 9/27/2011 by Tom from Outer Banks N.C. Know the answer? Answer this question 1 answer A: For product support, please contact us at 1-800-425-0049. A representative is available to assist you Monday-Friday between the hours of 8:00 a.m. and 8:00 p.m. EST. Answered on 9/28/2011 by Liz C from Staples
Q: Can the arm rest be removed? Asked on 9/25/2011 by Anonymous Know the answer? Answer this question 2 answers A: No, the padded armrests are this chair are fixed and cannot be removed. Answered on 10/3/2011 by Anonymous from None A: It's not recommended. The arms provide much needed support and structure for the back. Answered on 9/28/2011 by Kayla T. from Staples
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