Q: I am having trouble with the power button on this shredder. I have to press it several times for it to go on. Is this normal? It is quite annoying. Asked on 2/25/2013 by Psychologial Services from Mission Viejo Know the answer? Answer this question 1 answer A: I received your inquiry through the Question and Answer Feature of Staples.com and wanted to respond to you directly. Because your inquiry is specific in nature it would be best resolved by a member of our customer service team. They will be glad to help with your question. You may contact them at http://www.staples.com/sbd/content/help/contact/index.html or by phone at 1-800-3STAPLE (1-800-378-2753). Answered on 2/27/2013 by Linda from Sstaples
Q: Blue power light is on, but it will not shred. I can hear a click when I press the REV button, but it does not run the motor. What should I do? Asked on 2/25/2013 by Halfpint Know the answer? Answer this question 1 answer A: Unplug the shredder. Make sure the basket is empty. Check the blades on both sides to see if anything is jammed in between them. After ensuring that the shredder is cool (possible overheat), plug it back in. Try a sheet of paper that is as wide as the slot. The shredder has a paper detect interlock switch, so you want to be sure you have tripped it. If the shredder still does not work, it is defective. Answered on 2/25/2013 by Community Answer from None
Q: I bought this item used and can't open to empty shredded paper. Asked on 10/7/2012 by Steve the stud from Mechanicsville,Va. Know the answer? Answer this question 1 answer A: Our Staples brand product support specialists would be happy to walk you through how to empty your shredder. You can reach them at (800) 425-0049. Answered on 10/8/2012 by Kayla T. from Staples
Q: How loud is this machine? What are decibels? Asked on 8/27/2012 by Anonymous Know the answer? Answer this question 1 answer A: This paper shredder operates at 65 decibels when shredding paper. Answered on 8/27/2012 by Community Answer from None
Q: will not operate. connection is hot but shredder will not start Asked on 6/24/2012 by Mike from Venice Fl Know the answer? Answer this question 1 answer A: I'd recommend unplugging the shredder, then plugging it back in and pressing the power button to turn it on. If it still doesn't work, you should call Staples product support at 800-425-0049. The shredder does have a 1 year manufacturers limited warranty. Answered on 6/24/2012 by Community Answer from None
Q: I have this shredder and now the bin seems to be stuck in the unit. Does anyone know how to get the bin to come out? Asked on 12/11/2011 by Anonymous Know the answer? Answer this question 1 answer A: I would suggest contacting our Staples Brand Product Support team as they would be able to assist you with getting the bin out of your shredder. You can reach them at 800-425-0049. Answered on 12/23/2011 by Sarah P from Staples
Q: I must have shredded too much paper, because the bin is stuck and will not remove.. Does anyone know how to get the bin out? Asked on 12/11/2011 by Anonymous Know the answer? Answer this question 1 answer A: I would suggest contacting our Staples Brand Product Support team as they would be able to assist you with getting the bin out of your shredder. You can reach them at 800-425-0049. Answered on 12/23/2011 by Sarah P from Staples
Q: Can this unite be left powered on all the time? I realize it goes to sleep after 5 minutes, but should one routinely turn it off after use? I assume that while on standby it consumes little power. Asked on 10/18/2011 by BB Esq from Sea Cliff, NY Know the answer? Answer this question 2 answers A: Shredders should never be left on if they are unattended or not being used for a long period of time. To place an order for this product, please contact us at 1-800-333-3330. Answered on 10/26/2011 by Liz C from Staples A: You don't need to leave it on. The power button is on top, big, and easy to press. Answered on 11/25/2011 by robinf from beverly, ma
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