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Staples USB-to-Serial Adapter

Staples USB-to-Serial Adapter: 4.0 stars; ( 57 reviews)

Price:: $37.99; Each

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Item: 837560
Model: 18762

37.99USB-to-Serial AdapterConnects your serial device to your USB portCompatible with Windows 98, XP, Vista, and 7 onlyStaples USB-to-Serial Adapterhttp://s7d5.scene7.com/is/image/Staples/s0362123_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0362126_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0362123_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0362126_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0362123http://s7d5.scene7.com/is/image/Staples/s0362124_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0362124_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0362124http://s7d5.scene7.com/is/image/Staples/s0362126http://s7d5.scene7.com/is/image/Staples/s0362125_sc7?$std$http://s7d5.scene7.com/is/image/Staples/s0362125_sc7?$thb$http://s7d5.scene7.com/is/image/Staples/s0362125/Staples-USB-to-Serial-Adapter/product_837560Staples USB-to-Serial Adapter4.057

Product Details
Customer Reviews
Q & A

USB-to-Serial Adapter
Connects your serial device to your USB port
Compatible with Windows 98, XP, Vista, and 7 only
To get the most up to date device driver, including 64 bit operating systems, please visit our product support website at: http://www.product-support-staples.com/Inst_837560.aspx

REVIEW SNAPSHOT®

by PowerReviews

Staples USB-to-Serial Adapter

3.8

(based on 60 reviews)

75%

of respondents would recommend this to a friend.

Pros

Highly compatible (29)
Reliable (25)
Durable construction (20)
Strong connection points (14)
Improves performance (5)

Cons

Limited compatibility (4)

Best Uses

Computer equipment (28)
Networking (7)

- Reviewer Profile:
- Quality oriented (39), Budget shopper (13)
- Primary use:
- Business (39), Personal (20)
- Computer Platform:
- PC (41)

Most Liked Positive Review

Drivers work on 64-bit Windows 7!

This review is for all the users who have this converter, but could not get it to work with 64-bit Windows 7.

I just bought a new Win 7 64-bit co...Read complete review

This review is for all the users who have this converter, but could not get it to work with 64-bit Windows 7.

I just bought a new Win 7 64-bit computer and tried to install the Belkin F5u409 I had bought at Staples two years ago. Unfortunately, the drivers supplied by Belkin did not work with the 64-bit version. So, I came to the Staples website and saw all the 1-star ratings. Ah, others had the same problem too. A week or so later, I checked back and there was a new link under the picture to get the most up to date driver for 64-bit Windows. Downloaded, installed, it works!

Congratulations, Staples, for getting this done. There were a LOT of upset owners with new USB to Serial converters who were stuck in 64bit land with no use for the hardware.

So, I hope all the writers of the 1-star ratings (now missing from the web reviews) will come back and visit and download the new drivers.

Most Liked Negative Review

OK for dial-up modem, no good for faxing

Bought 2 USB Serial adapters to attach legacy external 56K modems to new 64bit PCs running Windows 7 Pro.The adapter was easy to set-up and the dial-up connection worked right away. Never was able though to get better than a 28K connection.Faxing was another story. After a week of futzing around with various Windows 7 fax software including Essential Fax and Snappy Fax, finally got the Microsoft program Windows Fax and Scan (WFS, bundled with Win 7 Pro) to send a fax "successfully". I put the word in quotes because even though WFS reported that the fax was sent successfully, the remote fax was never received. Tried many many times, to three different remote faxes (one standalone fax machine, one fax server, serveral other setups). Finally tried faxing to an identically configured Win 7 PC with the very same external 56K modem model connected with the same type of Staples USB Serial adapter and also using WFS. No joy!Bottom line: the fax attempt would often drop with "fatal errors" or with a message that the remote fax had failed to answer (even though I could hear the remote fax answering and sending tones). When the fax was "successful" it was either not received at all on the other end or received only in part i.e. missing lines or containing lines that were squeezed or truncated i.e. the top or bottom of each letter missing.Ended up keeping one USB Serial adapter for one PC to use for occasional dial-up and returning the other. Will eventually buy a USB faxmodem.BTW, I think the Staples 14 day return policy on tech stuff is way too draconian - not enough time to debug problems unless you have the luxury of working on nothing else for 2 weeks. Returns at Staples are easy though - as long as done within the pitifully paltry 14 days allowed.

REVIEWS

Reviewed by 60 customers

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Displaying reviews 1-6

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5/10/2012

1.0

Peice of junk

By Redreiter

from The Dalles, OR

About Me Value Oriented

Pros

Cons

Cheap
Difficult To Open/Close
Flimsy Construction
Packaging lies
Poor Color Variety
Uneven Closure

Best Uses

Something to throw away

Comments about Staples USB-to-Serial Adapter:

It didn't work like the directions said. There weren't even directions for mac like the packaging said.

Comment on this review

5/3/2012

5.0

I would buy this product again and again

By Al

from Bay Center, WA

Pros

Cons

Best Uses

Comments about Staples USB-to-Serial Adapter:

Bought the adapter to download geophysical data to laptop and it worked fine. I was lucky to be near a Staples store when I needed the adapter and the clerk was very knowledgeable and helpful.

Comment on this review

5/3/2012

3.0

Works OK, but is very short

By Mike the engineer

from Barnstead, NH

About Me Quality Oriented

Pros

LEDs help diagnose issues
Works OK

Cons

Requires USB ext cable
Very short length 1 foot

Best Uses

Comments about Staples USB-to-Serial Adapter:

acceptable, but not great. LEDs on the unit help with troubleshooting communications issues. IF it cam with 1 meter long cable, it would be great!

Comment on this review

3/27/2012

5.0

It did the job!

By ChrissyC

from Baltimore, MD

About Me Quality Oriented

Pros

Highly Compatible
Improves Performance
Reliable

Cons

Flimsy Construction
Weak Connection Points

Best Uses

Comments about Staples USB-to-Serial Adapter:

It did what I needed it to do, but it took a while.

Comment on this review

3/6/2012

(1 of 2 customers found this review helpful)

1.0

So Sad

By Junkie

from NC

About Me Quality Oriented

Pros

Cons

Best Uses

Comments about Staples USB-to-Serial Adapter:

It will not work on my XP computer. Cannot find a driver online with the computer search. Staples website says click here to download latest driver and then takes you to a dead end with no downloads in site.

Comment on this review

3/6/2012

(1 of 2 customers found this review helpful)

1.0

Item won't work with Windows 7

By Joe the Walker

from Yuma, AZ

About Me Quality Oriented

Pros

Cons

Limited Compatibility

Best Uses

Comments about Staples USB-to-Serial Adapter:

The device was purchased to allow the use of an old HP Laserjet 4P which works just fine.
No amount of downloading of drivers made the adapter work. Recourse to Windows Testing revealed that no driver is available to operate the device on Win 7.
I didn't test on any other platforms.

Comment on this review

Displaying reviews 1-6

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Do you have questions about this product?

get answers from real customers and in-house experts with AnswerBox.

23 Questions | 23 Answers

Displaying questions 1-10Previous | Next »

Q:
How do I find the software for this product?
Asked on 3/25/2012 by Anonymous
Know the answer? Answer this question
1 answer
- A:
  To obtain the must up-to-date driver for this product, visit the following website: http://www.product-support-staples.com/Inst_837560.aspx and it will direct you to the download instructions.
  Answered on 3/26/2012 by Community Answer from None
Q:
Will this product work with an older hand held gps from Magellan that only has a serial cable, to connect to a new laptop with only usb ports. Laptop is running windows 7 with maptech mapping software?
Asked on 1/5/2012 by Gary from Maine
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1 answer
- CUSTOMER CARE
  
  A:
  Yes this product will connect to a unit with a Serial Adapter connection and to a PC with the USB connection. This item is compatible with Windows 98, XP, Vista, and 7 only.
  Answered on 1/20/2012 by Laura B from Staples
Q:
Does this usb to serial adapter support the RS232 'break' command?
Asked on 11/13/2011 by anonymous11 from socal
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1 answer
- CUSTOMER CARE
  
  A:
  As per the manufacture Belkin, the RS232 'break' command seems to be a terminal service, so no this USB-to-Serial Adapter would not support for this is meant as a virtual serial port, not dos port. This USB-to-Serial Portable Adapter connects your notebook to all your serial devices, including your modem, digital camera, printer, PDA or Palm handheld, and GPS navigator.
  Answered on 11/18/2011 by Laura B from Staples
Q:
If this product really has an FTDI chip, why wouldn't it be compatible with Max OS X?
Asked on 10/14/2011 by Bman2
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2 answers
- A:
  This adapter does not work on MAC X 10.7.3.
  Answered on 3/7/2012 by nwebie from ny
- CUSTOMER CARE
  
  A:
  This product does not have an FTDI chip, but is compatible with the following Mac operating systems: 8.6 to 10.3, 10.4, and 10.5.8. To place an order for this item, please contact us at 1-800-333-3330.
  Answered on 11/2/2011 by Liz C from Staples
Q:
What is the length of this cord?
Asked on 10/12/2011 by JD from Cincinnati
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1 answer
- CUSTOMER CARE
  
  A:
  The length of this cable is 1 foot. To place an order for this item, please contact us at 1-800-333-3330.
  Answered on 10/12/2011 by Liz C from Staples
Q:
my serial port is bad on my computer. Can I use this as the serial port to connect another device....its a industry specific adapter called PCAT 91146 made by ICARE industries.
Asked on 10/10/2011 by Kandi
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1 answer
- CUSTOMER CARE
  
  A:
  Yes, this item will work as long as you have a USB port on your computer.
  Answered on 10/17/2011 by Dawn B from Staples
Q:
I have a new laptop that does not have a serial port connection, which I use to connect to my projector to show power points, etc. Can I use this cable to connect to my USB port on my laptop and then to serial port on projector?
Asked on 10/6/2011 by Anonymous
Know the answer? Answer this question
1 answer
- A:
  This will work with your laptop as long as you have the appropriate driver installed according to your operating system, i.e. Windows 7, XP, Vista, etc.
  Answered on 10/10/2011 by Anonymous from None
Q:
Is the 18762 USB to Serial adapter compatible with all versions of Windows 7, for both 32-bit and 64-bit PCs and operating systems?
Asked on 9/23/2011 by Anonymous
Know the answer? Answer this question
2 answers
- A:
  This adapter is compatible with Windows 98, XP, Vista and 7, with the latest drivers available for download.
  Answered on 9/27/2011 by Anonymous from None
- CUSTOMER CARE
  
  A:
  The above is for Windows 98, XP, Vista, and 7 only with a 32-bit. To get the most up to date device driver, including 64 bit operating systems, please visit our product support website at: http://www.product-support-staples.com/Inst_837560.aspx
  Answered on 9/26/2011 by Christina.M from Staples
Q:
Can I use this product to connect a laptop to a TV screen?
Asked on 8/30/2011 by Anonymous
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0 answers
Q:
Could I use this cable to Dual Monitor my computer?
Asked on 7/30/2011 by Anonymous
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1 answer
- A:
  No, this cable would not enable you to add dual monitor support to your computer.
  Answered on 8/4/2011 by Anonymous from None