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Staples USB-to-Serial Adapter

Item: 837560 Model: 18762

USB-to-Serial Adapter
Connects your serial device to your USB port
Compatible with Windows 98, XP, Vista, and 7 only

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Product Details

Product Details

USB-to-Serial Adapter
Connects your serial device to your USB port
Compatible with Windows 98, XP, Vista, and 7 only
To get the most up to date device driver, including 64 bit operating systems, please visit our product support website at: http://www.product-support-staples.com/Inst_837560.aspx

REVIEW SNAPSHOT®

by PowerReviews

Staples USB-to-Serial Adapter

3.8

(based on 77 reviews)

77%

of respondents would recommend this to a friend.

Pros

Reliable (32)
Highly compatible (29)
Durable construction (20)
Strong connection points (14)
Easy to set up (9)

Cons

Limited compatibility (4)

Best Uses

Computer equipment (28)
Everyday use (7)
Networking (7)

- Reviewer Profile:
- Quality oriented (45), Budget shopper (16), Midrange shopper (5)
- Primary use:
- Business (51), Personal (25)
- Computer Platform:
- PC (41)
- Was this a gift?:
- No (10)

Most Helpful Positive Review

Drivers work on 64-bit Windows 7!

This review is for all the users who have this converter, but could not get it to work with 64-bit Windows 7.

I just bought a new Win 7 64-bit co...Read complete review

This review is for all the users who have this converter, but could not get it to work with 64-bit Windows 7.

I just bought a new Win 7 64-bit computer and tried to install the Belkin F5u409 I had bought at Staples two years ago. Unfortunately, the drivers supplied by Belkin did not work with the 64-bit version. So, I came to the Staples website and saw all the 1-star ratings. Ah, others had the same problem too. A week or so later, I checked back and there was a new link under the picture to get the most up to date driver for 64-bit Windows. Downloaded, installed, it works!

Congratulations, Staples, for getting this done. There were a LOT of upset owners with new USB to Serial converters who were stuck in 64bit land with no use for the hardware.

So, I hope all the writers of the 1-star ratings (now missing from the web reviews) will come back and visit and download the new drivers.

Most Helpful Negative Review

OK for dial-up modem, no good for faxing

Bought 2 USB Serial adapters to attach legacy external 56K modems to new 64bit PCs running Windows 7 Pro.The adapter was easy to set-up and the dial-up connection worked right away. Never was able though to get better than a 28K connection.Faxing was another story. After a week of futzing around with various Windows 7 fax software including Essential Fax and Snappy Fax, finally got the Microsoft program Windows Fax and Scan (WFS, bundled with Win 7 Pro) to send a fax "successfully". I put the word in quotes because even though WFS reported that the fax was sent successfully, the remote fax was never received. Tried many many times, to three different remote faxes (one standalone fax machine, one fax server, serveral other setups). Finally tried faxing to an identically configured Win 7 PC with the very same external 56K modem model connected with the same type of Staples USB Serial adapter and also using WFS. No joy!Bottom line: the fax attempt would often drop with "fatal errors" or with a message that the remote fax had failed to answer (even though I could hear the remote fax answering and sending tones). When the fax was "successful" it was either not received at all on the other end or received only in part i.e. missing lines or containing lines that were squeezed or truncated i.e. the top or bottom of each letter missing.Ended up keeping one USB Serial adapter for one PC to use for occasional dial-up and returning the other. Will eventually buy a USB faxmodem.BTW, I think the Staples 14 day return policy on tech stuff is way too draconian - not enough time to debug problems unless you have the luxury of working on nothing else for 2 weeks. Returns at Staples are easy though - as long as done within the pitifully paltry 14 days allowed.

Reviewed by 77 customers

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Displaying reviews 1-5

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5/20/2013

4.0

This Adapter WORKS with Windows 8!

By cmsret

from Freedom, NH

About Me Midrange Shopper

Pros

Easy to Use
Efficient
Quality Construction
Reliable
Works With Windows 8

Cons

Difficult To Set Up

Best Uses

Everyday Use

Comments about Staples USB-to-Serial Adapter:

This adapter definitely works with Windows 8 but you must follow all instructions when installing the driver and Windows does not have a driver for it. You may have to run the software twice and click "repair" the second time but when you get it, it is fast and accurate.

Comment on this review(earn points)

5/16/2013

4.0

Made my down load possible.

By Julie

from Spokane, WA

Pros

Easy To Set Up
Easy to Use
Quality Construction

Cons

Best Uses

Comments about Staples USB-to-Serial Adapter:

Would recommend the technology, but would advise to shop around for price if time allows.

Comment on this review(earn points)

4/25/2013

3.0

Bummer

By Stony

from AZ

About Me Budget Shopper

Pros

Easy To Set Up
Easy to Use
Efficient
Quality Construction
Reliable

Cons

Best Uses

Everyday Use

Comments about Staples USB-to-Serial Adapter:

Was using with my old computer. I now have new one with windows 8 and there is no driver available to make it compatible.

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3/19/2013

1.0

Misleading Information

By The Engineer

from Harrisburg, PA

About Me High-end Shopper

Pros

Cons

Best Uses

Comments about Staples USB-to-Serial Adapter:

Purchased with the understanding that Windows 8 drivers would become available. Have checked six times since and am told they(?) are still working on. Even though I cannot use it, Staples will not accept return since more than 30 days have elapsed...although they still sell the item and the price remains the same!

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1/6/2013

4.0

Works with Windows 8 and UPS 2013

By Joey

from Z-Hills, Fl

About Me Budget Shopper

Pros

Easy To Set Up
Easy to Use

Cons

expensive

Best Uses

Everyday Use
Organization

Comments about Staples USB-to-Serial Adapter:

Worked with Windows 8 and UPS Worldship 2013. Got an error message about not finding a text string containing "Vista 64 not found" but the install kept going after clicking OK. My serial hardware was a UPS thermal printer and no problems at all!

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Displaying reviews 1-5

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Do you have questions about this product?(earn points for answers!)

get answers from real customers and in-house experts with AnswerBox.

30 Questions | 31 Answers

Displaying questions 1-10Previous | Next »

Q:
I installed the software (successfully according to the installer) for this USB to Serial adapter on my MacBookPro OS 10.8.2. I could find nothing in the documentation on what /dev that this port will appear. Is there any Mac examples or documentation for this? Thanks sfm.
Asked on 1/20/2013 by Anonymous
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1 answer
- A:
  Unfortunately this adapter was originally developed for Windows 98, XP, Vista, and Windows 7 only so there are not any official Mac support documents available.
  Answered on 1/20/2013 by Community Answer from None
Q:
I have a low vision magnifier that the monitor died on. The output of the magnifier is 9 pin serial. Will this take the 9pin serial port signal to my computer on the usb plug and my computer show what the magnifier see?? Thanks a bunch..
Asked on 12/4/2012 by Ed from Lizard Lick, NC
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1 answer
- A:
  Yes, the Staples USB-to-Serial Adapter will connect to any device with a 9 pin serial port. In order for the computer monitor to work with this USB-to Serial Adapter the operating system running on the computer must be either Windows 98, Windows XP, Windows Vista, or Windows 7 only.
  Answered on 12/4/2012 by Community Answer from None
Q:
I ran the driver, have a green link light on the unit, but can't connect the serial device to my pc. I've tried every com port the software lets me but still no connection. Any suggestions?
How do you know what com port to select when you connect via usb?
Asked on 11/6/2012 by Rich from Oregon
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1 answer
- A:
  This is compatible with Windows 98, XP, Vista, and 7 only, if you have any other program, this will not work.
  Answered on 11/7/2012 by Community Answer from None
Q:
Is this compatable with GIG port
Asked on 8/22/2012 by Nikki from Armonk NY
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1 answer
- A:
  No this product is not compatible with GIG port on a router or other network appliance.
  Answered on 8/22/2012 by Community Answer from None
Q:
I have vista on my computer. Every time I try to load the adapter to my computer I get a message about 64 bits. Can I find a program to load the adapter for my computer.
Asked on 7/16/2012 by granny
Know the answer? Answer this question
1 answer
- A:
  You need to download the up-to-date driver for your computer. You can find it at http://www.product-support-staples.com/Inst_837560.aspx and follow the instructions for installation.
  Answered on 7/16/2012 by Community Answer from None
Q:
I need a driver for this cable. I am running windows 7.
Asked on 6/28/2012 by Greg from Houston, TX
Know the answer? Answer this question
1 answer
- A:
  The link here has more driver's available for this cable. You need to select the operating system you are using and then download the correct driver.
  Answered on 6/28/2012 by Community Answer from None
Q:
You say this device uses the prolific PL2303HX chipset. Why doesn't it use prolific drivers? In my device manager it stated that it used MCT drivers.
Asked on 6/15/2012 by Anonymous
Know the answer? Answer this question
2 answers
- CUSTOMER CARE
  
  A:
  The Staples USB-to-Serial Adapter has the 32 bit drivers included in the installation disk for the 64 bit drivers please click or copy the following link into your web browser: http://www.product-support-staples.com/Inst_837560.aspx
  Answered on 6/20/2012 by Bonnie B from Staples
- CUSTOMER CARE
  
  A:
  Drivers for this product can be downloaded by following the link below:
  
  http://www.product-support-staples.com/Inst_837560.aspx
  
  To place an order for this item, please contact us by dialing 1-800-333-3330.
  Answered on 7/13/2012 by Liz C from Staples
Q:
How do I find the software for this product?
Asked on 3/25/2012 by Anonymous
Know the answer? Answer this question
1 answer
- A:
  To obtain the must up-to-date driver for this product, visit the following website: http://www.product-support-staples.com/Inst_837560.aspx and it will direct you to the download instructions.
  Answered on 3/26/2012 by Community Answer from None
Q:
Will this product work with an older hand held gps from Magellan that only has a serial cable, to connect to a new laptop with only usb ports. Laptop is running windows 7 with maptech mapping software?
Asked on 1/5/2012 by Gary from Maine
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1 answer
- CUSTOMER CARE
  
  A:
  Yes this product will connect to a unit with a Serial Adapter connection and to a PC with the USB connection. This item is compatible with Windows 98, XP, Vista, and 7 only.
  Answered on 1/20/2012 by Laura B from Staples
Q:
Does this usb to serial adapter support the RS232 'break' command?
Asked on 11/13/2011 by anonymous11 from socal
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1 answer
- CUSTOMER CARE
  
  A:
  As per the manufacture Belkin, the RS232 'break' command seems to be a terminal service, so no this USB-to-Serial Adapter would not support for this is meant as a virtual serial port, not dos port. This USB-to-Serial Portable Adapter connects your notebook to all your serial devices, including your modem, digital camera, printer, PDA or Palm handheld, and GPS navigator.
  Answered on 11/18/2011 by Laura B from Staples