Q: Is there a way for the phone to just ring and we have a live employee answer the phone instead of an auto answer? The auto answer will we be able to program the extensions the way we need them like" for service press one" for accounts payable and receivable press two" and can we record our own voice mail recording? also if someone is on line one will the call just roll over to line two? Asked on 2/17/2012 by Anonymous from san diego, ca Know the answer? Answer this question 1 answer A: Due to the nature of your inquiry, please contact the manufacturer XBlue Networks for assistance at 1-866-925-8312. Answered on 2/24/2012 by Dawn B from Staples
Q: I have 3 lines coming into our business; one is a fax line and two phone lines. How do I hook up the dedicated fax line and will it just ring through without the attendant?(X16 product) Asked on 11/9/2011 by Anonymous Know the answer? Answer this question 1 answer A: I have researched and was not able to locate a fax function on the phone system. You may contact the Staples Technology team for assistance in finding a phone system that will meet your needs. You may contact them by phone at 877-209-7282. Thank you for your inquiry. Answered on 11/14/2011 by Christina.M from Staples
Q: We have two incoming phone lines currently. Will this system allow additional lines to be used? i.e. two people are on the phone talking with customers, and a customer calls the office, what will happen? Asked on 10/4/2011 by Anonymous Know the answer? Answer this question 1 answer A: This small office phone system has 4-line telephones, complete voice mail system with 2 hours of message storage, and caller ID/call waiting. Also when you areaway from the office, use the external call forward feature to make sure you never miss important calls. Answered on 10/7/2011 by Laura B. from Stapels
Q: This question has been asked but i don't think it has been answered: The on-hold music, can we change it or do we just use what the system comes with? Can we change the auto attendant or not use it at all? is this a feature that can be turned off? If not, can we record what we want the AA to say? Asked on 9/1/2011 by Rose from New York, NY Know the answer? Answer this question 1 answer A: You can go to System Setup/Mail System and the Auto Attendant can be set to All EXT Off, All EXT On, or AA Only. This system comes standard with one music on hold input which can be connected to an external message on hold or music on hold source Answered on 9/6/2011 by Anonymous from none
Q: I was wondering what the automated receptionist system was capable of. Does it enable callers to choose an extension and/or the person they would like to speak with, or does it just inform the caller that someone will be with them shortly, then transfer them to the receptionist? Also, does the system have an intercom feature that will enable the receptionist to talk to persons in other offices? Asked on 7/6/2011 by hnb1984 from Cabot, AR Know the answer? Answer this question 1 answer A: Calls will go into the automated receptionist or Auto Attendant. The System comes equipped with a 4 channel auto attendant and voice mail system, which can answer up to 4 different calls simultaneously. Once the Auto Attendant answers the caller may dial the desired extension number. Answered on 7/8/2011 by Bonnie B from Staples
Q: We need a phone system that will allow calls to ring through even when the receptionist is on the phone. Will this phone system so that? Also, regarding the hold music, do we download our own music or is it preset? Asked on 7/6/2011 by hnb1984 Know the answer? Answer this question 1 answer A: No, this system does not work like that. It has an auto Receptionist to route calls. For more information, please call XBlue Networks at 866-925-8312. Answered on 7/8/2011 by Bonnie B from Staples
Q: How many extensions can this system handle? Asked on 6/27/2011 by Anonymous Know the answer? Answer this question 1 answer A: This phone system will support up to (16) X16 Digital Telephones. To place an order for this item, please contact us at 1-800-333-3330. Answered on 6/29/2011 by Liz C from Staples
Q: Does your system have a cordless extension or work with a cordless extension? Asked on 12/16/2010 by Jeff Know the answer? Answer this question 1 answer A: No, they do not. Answered on 1/10/2011 by Rebecca from Staples
Q: The music while on hold, what type of music is played? Is it preinstalled music or can I pick the music? Do these phones have a new message lite indicator. If I use voice mail from the phone company will the message lite indicator lite up? Asked on 10/11/2010 by Anonymous from Imperial, CA Know the answer? Answer this question 1 answer A: I received your inquiry through the Question and Answer Feature of Staples.com and wanted to respond to you directly. Because your inquiry is specific in nature it would be best resolved by a member of our customer service team. They will be glad to help with your question. You may contact them at http://www.staples.com/sbd/content/help/contact/index.html or by phone at 1-800-3STAPLE (1-800-378-2753). Thank you for your inquiry. Answered on 12/23/2010 by Ally from Staples
Q: Hi what is the waranty for this phone system and is there an 800# for tech support and help. Asked on 9/3/2010 by Ed from Hartford CT Know the answer? Answer this question 1 answer A: This has a 1 year manufacturers warranty. XBlue's phone number is (913) 599-2583. Answered on 10/4/2010 by Customer Care from Staples
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