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If you ordered through staples.com® or by phone, you can request a return for full refund or exchange at no charge. View our full Return Policy for more information on returnable items.
Return an item
If you are not 100% satisfied with your purchase, return or exchange your product.
Returns, Exchanges & Refunds FAQs
Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
Holiday Returns Policy: The returns period for electronic and furniture products purchased in our stores and ordered on Staples.com between November 23, 2014, and December 24, 2014, will be until the later of January 17, 2015, or 14 days from the purchase/order date. All other terms and conditions of our returns policy apply.
No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.
Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.
Technology and Business Machines
Technology and business machines - such as computers, digital cameras, printers and tablets - may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.
Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 30 days to receive a full refund. Staples cannot cancel AppleCare+ for customers who purchased the AppleCare elsewhere. All requests to cancel AppleCare+ beyond 30 days must be directed to Apple to receive a pro-rated refund.
Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Furniture to be returned must be disassembled and safe for shipping. Custom-ordered and custom-assembled furniture is only returnable if it's defective when you receive it.
Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. stores, may be returned at any time for a full refund.
Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
If it was an online order, you can look it up in the My Orders section and reprint your receipt.
If you no longer have your receipt and we cannot locate your transaction information, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. A valid government identification is required for all returns made without a receipt.
We carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right to deny any return.
We carefully monitor returns and in some cases returns made with or without a receipt may be refused. Staples reserves the right to deny any return.
Note: Any refund granted will go to the buyer's payment method.
If your item will be picked up, we'll arrange to do so between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. Please have your item ready for pickup as early as the next business day after the return request has been generated. Pick up times may vary based on courier and location of product. If your return has not been picked up within five business days, please notify us as soon as possible.
You will receive credit for the returned item when the product is received at the warehouse.
- In a store with cash, debit card or a check, and you have your receipt, we'll refund your purchase with cash
- In a store using a debit card, and if the card and PIN code are present during the refund, we'll credit the account used for payment
- In a store or through staples.com and used a credit card, we'll credit the account used for payment
- With cash, check or by debit card but do not have your debit card, and your purchase exceeded $500 pretax, your money will be refunded in the form of a corporate check
For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank-issued gift card), check and Staples gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.
- Major and prepaid credit cards: 3-5 days
- Staples credit accounts: 3-5 business days
- Gift cards: Via email within 72 business hours and via postal mail within 7-10 business days
- Check: Via postal mail within 7-10 business days
- Refund coupon: Via email/fax within 72 business hours and via postal mail within 7-10 days
Refund SummaryYour purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
Return anytimeThese items may be returned at any time for a full refund.
- Office supplies
- Unopened boxed software
- Unused ink and toner cartridges
Return within 14 daysThese items can be returned within 14 days of the date on the receipt for a full refund.
- Ready-to-assemble furniture
- Technology and business machines
Missing or broken itemsThese items may be returned for a full refund only if they are defective or have missing pieces.
- Custom furniture
- Custom-assembled furniture
Not returnableThese items cannot be returned.
- Expired ink and toner
- Prepaid gift cards
- Downloadable software
- Open boxed software (exchange only for the same title version)