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Online Returns

If you ordered through staples.com® or by phone, you can request a return for full refund or exchange at no charge. View our full Return Policy for more information on returnable items.


Return an item

If you are not 100% satisfied with your purchase, return or exchange your product.

Returns, Exchanges & Refunds FAQs

If you're not 100% satisfied with your Staples® purchase, you can return it for any reason at no charge.

Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.

Holiday Returns Policy: The returns period for electronic and furniture products purchased in our stores and ordered on Staples.com between November 23, 2014, and December 24, 2014, will be until the later of January 17, 2015, or 14 days from the purchase/order date. All other terms and conditions of our returns policy apply.
Office Supplies
No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.

Software
Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.

Technology and Business Machines
Technology and business machines - such as computers, digital cameras, printers and tablets - may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.

AppleCare+
Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 30 days to receive a full refund. Staples cannot cancel AppleCare+ for customers who purchased the AppleCare elsewhere. All requests to cancel AppleCare+ beyond 30 days must be directed to Apple to receive a pro-rated refund.

Furniture
Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Furniture to be returned must be disassembled and safe for shipping. Custom-ordered and custom-assembled furniture is only returnable if it's defective when you receive it.

Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. stores, may be returned at any time for a full refund.

Prepaid Cards
Gift cards and phone cards are nonrefundable and nonreturnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
If you're returning your item to the same store at which you made the purchase, and you have the credit or debit card you used to make the purchase, we can look up your receipt.

If it was an online order, you can look it up in the My Orders section and reprint your receipt.

If you no longer have your receipt and we cannot locate your transaction information, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. A valid government identification is required for all returns made without a receipt.

We carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right to deny any return.
You can bring your item to any Staples retail store, even if you ordered it online or by catalog. If you're unable to go to a store, we also offer convenient online returns; simply click on "Return an Item" above or feel free to call Staples Customer Service at 800-333-3330.
If you don't have a receipt, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. A valid government identification is required for all returns made without a receipt.

We carefully monitor returns and in some cases returns made with or without a receipt may be refused. Staples reserves the right to deny any return.

Note: Any refund granted will go to the buyer's payment method.
Staples stores do not offer pickup service. Store purchases must be returned to a store. Delivery orders may be returned to Staples by sending us an email or calling 800-333-3330.
Drivers cannot accept items for pickup unless you've already called or emailed Staples. When you call or email us for a return, we generate paperwork that the driver will bring to you for signing. This ensures that you receive credit for the items you return.
Depending on your location and the item you want to return, we'll either send you a return label via email with return shipping instructions, or we'll arrange to pick up your item.

If your item will be picked up, we'll arrange to do so between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. Please have your item ready for pickup as early as the next business day after the return request has been generated. Pick up times may vary based on courier and location of product. If your return has not been picked up within five business days, please notify us as soon as possible.

You will receive credit for the returned item when the product is received at the warehouse.
Unfortunately, at this time, the coupon is forfeited at the time of use. If you return any of the items on an order, the value of the coupons used may be proportionally distributed to all items purchased. You'll be refunded the amount you paid (i.e., the original as-sold price less the prorated coupon discount) and will not be able to reuse the coupon.
Not to worry; as long as the original reward has not expired, you won't lose your rewards earnings. If you need to complete a full order return or specific item return, the check amount, which was prorated against the returned item, will be sent back to you in the form of a refund coupon. This coupon may be used for a future order with Staples.
Unfortunately, if you return an item to Staples, you won't be able to keep the points you earned when you purchased that item.
Yes, you can. If you need to return an item that came from one of our trusted suppliers, you can simply send it back or bring it to your nearest Staples store, no matter where it came from.

Refunds

If you paid:
  • In a store with cash, debit card or a check, and you have your receipt, we'll refund your purchase with cash
  • In a store using a debit card, and if the card and PIN code are present during the refund, we'll credit the account used for payment
  • In a store or through staples.com and used a credit card, we'll credit the account used for payment
  • With cash, check or by debit card but do not have your debit card, and your purchase exceeded $500 pretax, your money will be refunded in the form of a corporate check
Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.

For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank-issued gift card), check and Staples gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.
Refunds will be issued for each method of payment within the following timeframes:
  • Major and prepaid credit cards: 3-5 days
  • Staples credit accounts: 3-5 business days
  • Gift cards: Via email within 72 business hours and via postal mail within 7-10 business days
  • Check: Via postal mail within 7-10 business days
  • Refund coupon: Via email/fax within 72 business hours and via postal mail within 7-10 days
When a return is processed where a gift card was used, the amount will be applied back to the gift card. If the customer no longer has the gift card, a new gift card will be issued for the amount.
If you paid by credit card, we'll credit the account used for payment. For purchases made with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank-issued gift card), check and Staples gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.
It depends on where you made the purchase. For online purchases, the answer is no. For in-store purchases, you can only get an account credit if you used your account to make a purchase. Store credit can only happen immediately when you return merchandise in store.

Exchanges

Absolutely. As long as you have your receipt, we'll be happy to exchange the item for a same-priced item at no additional charge.

Need help?

Live Chat Call Customer Support 1 (800) STAPLES

Refund Summary

Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.

Return anytime

These items may be returned at any time for a full refund.
  • Office supplies

  • Unopened boxed software

  • Unused ink and toner cartridges

Return within 14 days

These items can be returned within 14 days of the date on the receipt for a full refund.
  • Ready-to-assemble furniture

  • Technology and business machines

Missing or broken items

These items may be returned for a full refund only if they are defective or have missing pieces.
  • Custom furniture

  • Custom-assembled furniture

Not returnable

These items cannot be returned.
  • Expired ink and toner

  • Prepaid gift cards

  • Downloadable software

  • Open boxed software (exchange only for the same title version)
See our full Return Policy.
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