Shredders are like everything else. You usually get what you pay for. I considered this a "premium" and relatively expensive shredder. I had to return the first one, but the second one has been working just fine. You should manually oil this one. If this one play out, I'll probably buy another one just like it. Cheap shredders are a waste of time. Staples usually services their brand of shredders without runaround. -cr
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