Lathem Touchstation TS100 Biometric Time Clock

Comments about Lathem Touchstation TS100 Biometric Time Clock:

This product is horrible. Some days it works fine, other days it doesn't recognize any employee prints. We have two employees that can't be registered at all. Support is of NO help. We have had to re-load fingerprint information several times. I and my employess are so frustrated that we are scrapping this and buying a new system. The technical support plan is expensive and unhelpful. It has quit working entirely and we have even reloaded from the very beginning and still can't get it to work. Don't make the mistake we made by buying this product.

Comments about Lathem Touchstation TS100 Biometric Time Clock:

My company purchased this product 1.5 years ago to supplement and verify paper time sheets. I have worked with a few different time clock programs and consider this one better than the others. Setup and management are reasonably intuitive and it is easy to edit both setup parameters and data as necessary. The reports module is full-featured and easy to use. As infrared scanners go, the TouchStation is about as good as any I have seen. Infrared scanners in general tend to be finicky, not working well for certain employees. At least the TouchStation's scanning ability does not seem to degrade over time as other scanners sometimes do.

Two cons:
1. The USB interface on the scanner can be touchy, requiring the device to be unplugged and replugged or sometimes even requiring a server restart. The device is USB 2.0 compliant and is extremely problematic if connected to a USB 1.0 port.

2. If the software needs to be moved to another hard drive, file transfer takes a very long time and finger scan bitmaps do not transfer well. I was unable to use the existing scans and had to rescan all employees following the transfer.

Overall, problems are minor as long as the computer has USB 2.0 support. I would recommend installing the system on a fairly new computer to avoid issues with USB support and slow processors.

Comments about Lathem Touchstation TS100 Biometric Time Clock:

We've used this product for a year and it has improved employee tracking greatly. In addition, when we have called support, they have been very patient and helpful with whatever issue we may have. If you are looking for a more reliable way to track hours, this prodcut is for you.

Comments about Lathem Touchstation TS100 Biometric Time Clock:

This is a good solution for any office. My old timeclock was a punch clock. This system allows us to prevent issues of employees punching each other in, due to the fingerprint technology. The software use is a lot easier that I expected.

Comments about Lathem Touchstation TS100 Biometric Time Clock:

This system saved me a lot of time with employee payroll. The previous timeclock was a manual one. Employees were punching each other in and out. With this finger print technology, that is a thing of the past. The software itself is much simpler than expected.

Comments about Lathem Touchstation TS100 Biometric Time Clock:

I am overall very satisfied with this product. There were a few hiccups for the first month or two, mainly issues with the unit "timing out"-Tech support advises not to use USB extenders, as they contribute to this problem. The system is very sensitive and sometimes the employee's finger is dirty or cut, which may hard to scan, although I have not found this to be a big problem. This system has saved me hundreds of hours so far.