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pcAmerica Restaurant Pro Express POS system

pcAmerica Restaurant Pro Express POS system

Item: 813793    Model: PCA-HOSP1

pcAmerica Restaurant Pro Express POS system
3.0stars
( 11 reviews)
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  • Point of Sale System for Restaurants, Bars, and Nightclubs
  • Complete Turnkey Solution includes POS Hardware, Software, and Supplies
  • Easy to Learn and Use
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  • FREE SHIPPING, Plus up to 5% back for Rewards Members
  • Special Financing Available  Learn More
  • In Stock Online
  • Expected Delivery:5 - 10 Business Days
  • FREE Shipping to store ( Learn More )
  • Online Only
Point of Sale System for Restaurants, Bars, and NightclubsComplete Turnkey Solution includes POS Hardware, Software, and SuppliesEasy to Learn and UseRestaurant Pro Express POS systemPoint of Sale System for Restaurants, Bars, and NightclubsComplete Turnkey Solution includes POS Hardware, Software, and SuppliesEasy to Learn and UsepcAmerica Restaurant Pro Express POS system2999.99USDhttp://www.staples-3p.com/s7/is/image/Staples/s0354734_sc7?$std$http://www.staples-3p.com/s7/is/image/Staples/s0354734_sc7?$thb$http://www.staples-3p.com/s7/is/image/Staples/s0354734/pcAmerica-Restaurant-Pro-Express-POS-system/product_813793
Price:
$2999.99
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REVIEW SNAPSHOT®

by PowerReviews
pcAmerica Restaurant Pro Express POS system
 
2.8

(based on 11 reviews)

Ratings Distribution

  • 5 Stars

     

    (5)

  • 4 Stars

     

    (0)

  • 3 Stars

     

    (0)

  • 2 Stars

     

    (0)

  • 1 Stars

     

    (6)

45%

of respondents would recommend this to a friend.

Pros

  • Easy to use (7)
  • Adequate memory (5)
  • Clear printing ability (5)
  • Easy to set up (5)
  • Compact footprint (4)

Cons

    Best Uses

    • Retail stores (3)
    • Tracking sales (3)
      • Reviewer Profile:
      • Quality oriented (7)
      • Primary use:
      • Business (9)

    Most Helpful Positive Review

     

    Simple and cost effective

    Started using PCAmerica's RPE back in 2008 for a bar/club business. After downloading about 7 other trial systems the year before, this software sold me on a few big items. First, the...Read complete review

    Started using PCAmerica's RPE back in 2008 for a bar/club business. After downloading about 7 other trial systems the year before, this software sold me on a few big items. First, the ability to do time-based pricing, which most other software didn't have. Second, the cost of the product was very reasonable, especially for a small business like ours, and third, the support team is available 24/7, weekends and holiday's. If you have a problem, it is usually solved on the first phone call. If you have a program enhancement feature you'd like to see (I have requested and received TWO so far), they will see if it benefits all users, or customize it just for your business purpose. The software is upgraded usually once a month which shows dedication to their product. The simple setup (the most important part of your system)was completed in a week, and the employees were trained in just a few hours each. If you are looking for a very simple, cost-effective system for your business, this is the one to choose. I hereby put my name on their reference list.

    VS

    Most Helpful Negative Review

     

    Biggest Mistake Ever

    Bought this only because it was an sql based system, but what a mistake it was. Please think twice about saving some money on this system and not going with the bigger guys. ...Read complete review

    Bought this only because it was an sql based system, but what a mistake it was. Please think twice about saving some money on this system and not going with the bigger guys. I wish I did. There are many bugs, it is based on old DOS plateform, it's slow, it's buggy, the tech support is hard to reach, let along understand English, and you get disconnected all the time. It's not worth it! I have spent more time on my book keeper to fix issues and my time on tech support to have easily paid for a better system.

    Reviewed by 11 customers

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    Displaying reviews 1-5

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    1.0

    DO NOT WASTE YOUR TIME

    By kdroth

    from Iowa

    Pros

      Cons

        Best Uses

          Comments about pcAmerica Restaurant Pro Express POS system:

          I have been working with this system for over a year now and if I could leave no stars at this point I would. When we first got this system it was like heaven on earth, we didn't have to use calculators anymore and write down prices by each menu item on the tickets. After a years worth of use the system has become terribly slow, we have customers complaining for how long they have to wait just for a receipt to print out for them to receive. At this point we have tried contacting tech support and they told us they couldn't speak with us because our "contract had expired." Which is completely ridiculous, so we called our account manager who then charged us over $200 to sign us up again for tech support. We then called support back and they said it was the computer and not the software and they couldn't help us until we called someone in our area ourselves paid them to fix whatever was going on, and then they would speak with us. There are way to many loops for this program to give it a good review. Yes when it is working, it is great to have and totally easy for everyone to use. But all in all I would never recommend this program after what we are currently going through. Hope this review helped!

          • Are you connected to this product in any way?:
          • I am an employee or otherwise affiliated with the brand.

          Comment on this review(earn points)

          (1 of 1 customers found this review helpful)

           
          1.0

          Worst software you can ever buy

          By kahlush

          from Cleveland, OH

          About Me Midrange Shopper

          This customer has reached Intern level on the Staples.com Leaderboard

          Pros

          • Easy to Use

          Cons

          • Flimsy Construction
          • Unreliable

          Best Uses

          • none

          Comments about pcAmerica Restaurant Pro Express POS system:

          Software is either functional or not. This one is not, many core issues and miscomputation issues and horrible customer service.

          • Primary use:
          • Business
          • Was this a gift?:
          • No

          Comment on this review(earn points)

          (6 of 7 customers found this review helpful)

           
          1.0

          Restaurant Pro Express PcAmerica

          By DON'T BUY PCAMERICA or REST PRO EXPRESS

          from NC

          About Me Budget Shopper

          Pros

          • Easy to Use

          Cons

          • Unreliable

          Best Uses

            Comments about pcAmerica Restaurant Pro Express POS system:

            I am a new restaurant and I used Restaurant Pro Express based on a recommendation. Bought it and installed it on new HP Touch Screen Computers. The only thing, again the only thing that works is printing orders to the kitchen printers. Every other function of the software DOES NOT WORK! Tech support is no help they o nly want you to give them remote access, then they change your settings and make it worse after they disconnect. They are rude, can't speak English, and are of no help, figure it out yourself, you are better off. Their websites are of no use to you. It is easy to setup for entering orders, splitting tickets, but that is all. Entering tips don't work at end of shift. I had to get the bank to manual enter them. I have to use a stand alaone credit card machine to run credit cards, cause it does not allow me to enter tips in, I have tried for 2 months with no success and PCAmerica does not know what to do, but screw up my system every time they get online! I will have to replace my software, but no other companies will use my new HP Computers, they want to sell me new equipment, they are brand new!

            All the bad reviews you read about are true....DON'T BUY PCAMERICA or RESTAURANT PRO EXPRESS, you will be another upset customer like me. They don't care about you! and your business.

            • Primary use:
            • Business
            • Was this a gift?:
            • No

            Comment on this review(earn points)

            (1 of 3 customers found this review helpful)

             
            5.0

            A very great company and great software

            By Rustic Inn

            from White Marsh, Maryland

            About Me Quality Oriented

            Pros

            • Adequate Memory
            • Clear Printing Ability
            • Compact Footprint
            • Easy To Set Up
            • Easy to Use
            • Secure

            Cons

              Best Uses

              • Retail Stores
              • Tracking Sales

              Comments about pcAmerica Restaurant Pro Express POS system:

              You would have a hard time finding a better company to to have on your side.They do make it easy,you can download a full demo version of the software and take it for a free test drive ( my dad always said saving a buck is a good thing )I've had my system almost 3 years running now, the only thing that ever happens, you need to replace the printer paper when it runs out another good thing.From their sales group to their support group, over overseas and here USA they do the job and its first class. The database works very well never had one problem, very easy to install, program, train your personal. A great system
              Restaurant Pro Express. When I'm ready for my second system it will come PC America.

              • Primary use:
              • Business

              Comment on this review(earn points)

              (2 of 4 customers found this review helpful)

               
              5.0

              Simple and cost effective

              By thetroybar

              from Troy, NY

              About Me Quality Oriented

              Verified Reviewer

              Pros

              • Adequate Memory
              • Bulk pricing
              • Clear Printing Ability
              • Compact Footprint
              • Customer loyalty
              • Easy To Set Up
              • Easy to Use
              • Secure
              • Time-based pricing

              Cons

              • Online help updates

              Best Uses

              • Retail Stores
              • Tracking Sales

              Comments about pcAmerica Restaurant Pro Express POS system:

              Started using PCAmerica's RPE back in 2008 for a bar/club business. After downloading about 7 other trial systems the year before, this software sold me on a few big items. First, the ability to do time-based pricing, which most other software didn't have. Second, the cost of the product was very reasonable, especially for a small business like ours, and third, the support team is available 24/7, weekends and holiday's. If you have a problem, it is usually solved on the first phone call. If you have a program enhancement feature you'd like to see (I have requested and received TWO so far), they will see if it benefits all users, or customize it just for your business purpose. The software is upgraded usually once a month which shows dedication to their product. The simple setup (the most important part of your system)was completed in a week, and the employees were trained in just a few hours each. If you are looking for a very simple, cost-effective system for your business, this is the one to choose. I hereby put my name on their reference list.

              Comment on this review(earn points)

              Displaying reviews 1-5

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