Media Information

North American Delivery

Our North American Business includes, Staples Contract, Staples Business Delivery®, Quill® and subsidiaries throughout the country. Our subsidaries include Medical Arts Press, SmileMakers, SchoolKidz, Staples Industrial/Chiswick, Staples Network Services by Thrive and Staples Promotional Products. Learn more about our subsidiaries.

Staples Contract is Staples' largest and fastest growing business. The group serves both mid–sized companies (20 or more employees) through Staples Business Advantage® and Fortune 1000 companies through Staples National Advantage®. Both deliver efficient procurement programs with low total delivered cost. For five years in a row, Staples Contract call centers have been certified by J.D. Powers and Associates for delivering an "Outstanding Customer Service Experience*." Learn more.

Staples Business Delivery®  is a unified selling channel that combines staples.com® and Staples' catalog business, allowing customers from small to medium–sized business to order office products and services from their home or business at their own convenience. With 29 Fulfillment Centers and a fleet of about 820 trucks, Staples is able to offer fast, friendly delivery throughout North America.

Staples.com is an award winning e–commerce site that features 30,000 products ranging from basic office supplies to the latest business technology.  Staples.com also offers a variety of tools that make it easier to shop.  For instance, customer's can create "Favorites Lists" – inventories of certain products, or use "Easy Reorder," which lists the customer's purchase history. Both allow our customers to buy with just the click of their mouse.

Staples Business Delivery call centers have been recognized by J.D. Powers and Associates for providing an "Outstanding Customer Service Experience" every year since 2005*.

Quill Corporation is an office supplies direct marketer based in Lincolnshire, Illinois. The company was acquired by Staples in 1998. Quill and quill.com serve small to medium–sized businesses. Quill is known for providing top–notch service to its customers and highly effective marketing to vertical businesses like the legal, medical and educational professions. Learn more.

*For information on JD Power and Associates Certified Call Center Program^sm visit jdpower.com