Your Auto Restock is personal to you, and you may not assign or transfer your Auto Restock subscriptions, or any of its benefits, to any third party without Staples’ authorization. If any problems arise with your Auto Restock account, you will be notified through your email address provided with your Auto Restock subscription. If continuing problems arise, your Auto Restock order will be canceled and no additional Auto Restock orders will be shipped until the problem has been resolved. If your particular Auto Restock order is canceled, your enrollment with Staples’ Auto Restock will remain in effect, and Staples will attempt to process the next Auto Restock order based on the delivery frequency you have chosen.
If an item is no longer available, or no longer eligible for Auto Restock, we will automatically suspend your subscription for that item and no additional orders with that subscription will be placed. If you choose to replace the item, you will be required to create a new subscription order for that item
Your enrollment begins after your first order. Your order will be based on the specific date you chose for your first order. If you did not specify a date for your order, your order will be processed immediately by Staples.
Staples reserves the right to change the Auto Restock benefits at any time in its sole discretion. All changes will apply to future orders, including the current subscriptions.
PAYMENTS AND BILLING CONDITIONS
A valid credit card is required at the time of the order, and will be used for payments of subsequent Auto Restock orders.
The total cost charged to your credit card for each Auto Restock order will be the cost of the item on the day that order is processed (plus delivery charges and sales tax, if applicable). Therefore, the cost of each Auto Restock order may vary.
After your first order, Staples will send you an email notice prior to processing each Auto Restock order to confirm the cost of the order. Your initial order will be processed when your subscription is set up. You can also view the order date, order number and total of each Auto Restock order by visiting “My Subscriptions” on your staples.com® account. The amount of each Auto Restock order will be billed to the credit card you authorize for Auto Restock purchases, and your card will be billed on the day your order is shipped.
If the method of payment used during the subscription period becomes invalid or if the charge is otherwise rejected, an email will be sent to the email address associated with your subscription notifying you that the next subscription will be on hold.
Unless you update your method of payment, the charge for each order will be billed to the method of payment used when you create your subscription. If the method of payment becomes invalid at any time during the subscription period or if the charge is otherwise rejected, we will send an email to the email address associated with your subscription notifying you that the subscription has been placed on hold.
CHANGES, CANCELATION AND RENEWAL OF SUBSCRIPTION
You can change or cancel your subscription any time before the current order has shipped in “My Auto Restock Orders” on staples.com. Your subscription will remain in effect until it is canceled. To prevent additional shipments of an Auto Restock order, you must cancel or change your subscription within 24 hours before the next subscription order is shipped. You will only be charged for orders that have already processed for delivery.
Auto Restock is limited to items displaying the Auto Restock message.
Sign in to your Staples.com account. You can find Auto Restock skus and learn more about the program by visiting www.staples.com/autorestock. You can elect to enroll eligible items into the program, and select the frequency of how often items are delivered. After you submit your order, you will receive a confirmation email.
Returns will be treated like any other staples.com return. You can bring your item to any Staples® retail store, even if you ordered it online or by catalog. If you're unable to go to a store, we also offer convenient online returns; simply click on "Return an Item" above or feel free to call Staples Customer Service at 800-333-3330.
Yes. After you elect your frequency, you can add Auto Restock coupon offers and Rewards to your subscription. Coupons and Rewards will only apply if the order ships while the offer is still valid. Rewards will not apply if they are greater than your subscription order value. Non-Auto Restock offers promoted on the site or through email cannot be applied to your Auto Restock order.
No. If you have Staples Rewards or a coupon offer you’d like to apply, you can do the following:
Cancel your existing order and re-subscribe, so you can add your Staples Rewards or coupon code to your order.
Subscribe to another qualifying item and apply the code. This will apply the discount to all qualifying items in your auto restock basket.
Staples will cancel your subscription if the item is no longer eligible for Auto Restock or the item has been discontinued or changed. If you'd like to subscribe to a different item, please view eligible Auto Restock items. Orders can also be cancelled when there are problems with the credit card. If you have more questions, please contact Staples Customer Service at 800-333-3330. You will be notified via email in the event your order is cancelled.
We currently accept Staples® Credit Cards, Visa, MasterCard, Discover and American Express. We accept single or multiple methods of payment on your purchases online and at the kiosk. Staples maintains reasonable and appropriate standards to safeguard your Personal Information. We cannot accept cards issued outside the United States
You cannot pay for your Auto Restock orders with gift cards, rebate cards or through the Visa Checkout.