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Buy Online Pick Up In Store

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Buy Online Pick Up In Store

What is 1 Hour Pickup?

Many items you see online are available for pickup today — in just one hour! Look for the 1 Hour Pickup button while browsing product, deals and search results pages.

Upon placing your order,you will receive an email confirmation indicating the date and time to expect your items in store. Once the items are picked from the shelf or arrive in store from a fulfillment center, you will get a “Ready for Pick Up” email.

For more information about this service, please visit the Buy Online Pick Up In Store Learn More Page.

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How can I see if a local store has a particular product in stock?

For products carried in our stores, you can view the product availability by clicking on the Pick Up Today button on the product or search page. You will be able to view Your Store inventory or search for another store.

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When will my order be ready?

Your order will be ready for pickup in 1 hour. You will receive a “Ready for Pickup” email when your order is available for store pickup. Your order cannot be picked up until we’ve sent you the “Ready for Pickup” email.

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What should I do when I get to the store?

Just look for the “Online Order Pickup” sign or ask an associate to point you to the right area. Online Order Pickup counters are located at the Staples® EasyTech® and Customer Service areas.

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How long do I have to pick up my order?

Your items will be available for 5 days after you receive confirmation that they are ready for pickup. If you have items arriving on different days, you have five days from receipt of each “Ready for Pickup” email to secure your items.

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Can I have someone pick up my order for me?

Yes, during the checkout process in the Store Pickup Information section you can assign an alternate person to pick up your order. Simply provide their name and telephone number.

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If the item is not eligible for 1 Hour Pickup, can I still ship products to store?

Yes! Most items are available for Store Pickup after they are shipped from a fulfillment center. You can select this option in Cart by clicking on the “Pick Up In Store” tab.

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What happened to Ship to Store?

Ship to Store is still an option. Its name was changed to “Pick Up In Store.” You can select this option in Cart by clicking on the “Pick Up In Store” tab.

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Can I select the Buy Online and Pick Up In Store option while shopping Staples on my mobile phone?

Yes, just look for the “Pick Up Today” icon next to eligible items, or filter search results in the Staples app by items available for Pickup Today.

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Where do I find a rebate form for the product I just bought online and picked up in store?

With Staples® Easy Rebates®, you can submit all your rebate information online — no clipping, no mailing, no hassles. Almost every product that has a rebate offer will be available for online submission at www.stapleseasyrebates.com.

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What if I change my mind?

You can always change or cancel your order prior to pickup by calling 1-800-333-3300 and speaking to a customer service representative.

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