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Shipping & Delivery

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Shipping and Delivery Status

How will I know whether my order has been shipped?

When you place an order on staples.com, we'll send you an email confirmation to let you know when it's been shipped and is headed on its way to you.

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How can I check on my order's delivery status?

To check the delivery status of your order, visit the Order Status page on staples.com and type in your order number and zip code. You can also log into staples.com, click on "Track Order" in the top right corner of the page and select the appropriate order for tracking information. We cannot determine exact delivery time, but we can tell you if your order has been shipped, and whether any problems with it have been reported to us.

Note: An extra day may be added onto delivery for staples.com orders that have been paid for in a Staples retail store at the register, due to order processing in the store.

For more specific delivery details, please refer to your order.

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What does it mean when I'm told my order is processing, shipped, item(s) not available, canceled or is shipping from store?

Processing means we've received your order and are in the process of filling it.

Shipped means we've filled this portion of your order. It's on the delivery truck and will be delivered soon.

Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from Staples will be contacting you with more details.

Canceled means the order was canceled by either the customer or by Staples. A Customer Service Representative from Staples will be contacting you with more details.

Shipping from Store means your order is being filled and shipped from a local Staples retail store in your geographic area. (This option has limited availability at this time.)

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I won't be available to accept my delivery. What do I do?

If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you. Please chat with us or call us as soon as possible at 800-333-3330 to speak with a member of our customer service team. However, if you would like the driver to leave your products (e.g., on the front steps), please fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you don't post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.

If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

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What if I don't receive my order by the scheduled delivery date?

If you don't receive your order by 5:00 pm on the scheduled delivery date, let us know. Keep in mind that UPS may deliver to residential addresses until 7:00 pm.

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What do I do if I forget my UPS tracking number?

If you're a Staples Ship Center customer, you'll be given your UPS Tracking Number when you ship your order from the Staples retail store. If you forget or misplace your UPS Tracking Number, call the Staples retail store from where you shipped your package.

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Delivery Timing

How long will it take for my order to be delivered?

We'll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.

We deliver between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. We cannot determine your exact delivery time, but we can tell you if your order has been shipped, and whether or not there are any problems with it that have been reported to us that could delay delivery. To check the delivery status of your order, visit the Order Status page on staples.com and type in your order number and zip code.

If you've purchased a software download, your order will be fulfilled via a separate email confirmation. This email will include download links and instructions on how to complete the download.

Delivery dates noted apply to orders placed by 5:00 pm local time (or 4:00 pm local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5:00 pm on the same business day that the order is placed. (Business days are defined as Monday through Friday, except holidays.) Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation email. (Not available for in-store orders if email address is not submitted.)

Note: An extra day may be added onto delivery for staples.com orders that have been paid for in a Staples retail store at the register, due to order processing in the store.

For more specific delivery details, please refer to your order.

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Can I get my order delivered today?

We do not offer same-day delivery at this time. If you need an order today, we suggest visiting one of our retail stores.

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Do I have to wait at my house or office all day for my delivery?

For your security and protection, it's best to have someone available to sign for your order between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. Our drivers' delivery routes change from day to day so there is no way to determine the exact time your order will be delivered. If you'd like the driver to leave your shipment (on the front steps, for example), you need to fill out the Driver Release Agreement. If you don't post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

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What time can I expect my order to be delivered?

In most cases, our drivers deliver orders between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. Since our drivers' delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.

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Can I specify a delivery date/time for my order?

We are unable to specify a particular time for your order to be delivered.

  • Office supply orders: Items stocked in a Staples warehouse can generally be delivered any weekday.
  • Furniture orders: Delivery date changes cannot be guaranteed, however, we will do our best to accommodate your request. This request will require approval from the local delivery manager pending regular furniture delivery schedules for your area.

Note: Products not stocked in a Staples warehouse are unable to have a specific delivery date assigned to them.

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Furniture Delivery

I'm buying furniture. Can Staples assemble it for me?

Staples offers assembly only on select products. Please check the product page to see if White Glove™ service is included with your purchase.

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When will my furniture order be delivered?

Most furniture orders are available for next-business-day delivery, between 9:00 am and 5:00 pm, Monday through Friday, excluding holidays, as defined by region and availability. We'll notify you if there's an exception. When you place your order, you'll be informed of your delivery day, or you can contact us for the furniture delivery days in your area.

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Shipping and Delivery Policy

What is your delivery policy?

An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.

Delivery dates noted apply to orders placed by 5:00 pm local time (or 4:00 pm local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5:00 pm on the same business day that the order is placed. (Note: Business days are defined as Monday through Friday, except holidays.) Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation email. (Not available for in-store orders unless email address is submitted.) Orders cannot be expedited.

Staples® catalog, Web site and U.S. retail businesses are operated within the contiguous United States for customers within the U.S. and therefore do not ship or bill to international addresses. (For more about shopping internationally, click here.) Staples delivers to street addresses (not P.O. Boxes or APO/FPO) in the contiguous United States only.

Certain Staples items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items, a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck; you will be responsible for unloading the items and bringing them into your building.

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What are my delivery options?

You can have your items delivered to your home or office, or you can have them delivered to one of our Staples retail stores, where you can pick them up.

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How much does it cost to have something delivered?

Delivery is free on orders $39.99 and up. Orders under $39.99 are charged a $9.95 delivery fee. The order is shipped pending credit approval and product availability. Orders cannot be expedited. Staples reserves the right, at our sole discretion, to change our delivery policy and delivery fees.

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How do I get free delivery?

Free delivery is available for all Staples Rewards® members, all orders placed on the in-store kiosk, and all online orders of $39.99 or more, excluding orders made at staplespromotionalproducts.com and third-party Web sites linked to staples.com®. You can also have your order delivered to one of our retail stores for no charge.

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Can I purchase multiple items at the same time but have them shipped separately?

Unfortunately, no. That said, we might ship your items separately based on availability, or if they're coming from multiple suppliers. If you don't want all your items at the same time, we suggest putting in separate orders.

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I live right near a Staples Retail store. Can they just deliver my order?

While Staples does not deliver products directly from the store, we provide fast and free delivery when you order at the in-store kiosk, when you order on the phone or when you place an order of $39.99 or more on staples.com. The order is shipped pending credit approval and product availability. You will be advised of the expected date of delivery at the time you place your order.

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Can I place an order online and pick it up in a retail store, rather than having it delivered to my home or office?

Yes you can. From the product page, click on the "Pick Up Today" button. (Note: Not every item sold in Staples stores and on staples.com is available for Pick Up in Store.) If you are not already logged in to staples.com, enter your zip code to find the nearest store where the item is availble for pickup. Using the drop-down menu, select the quantity you wish to pickup next to the store, then Pick Up in Store Today. (If an item is unavailable or stock is low, it will be marked as such and you will not be able to order. Stock levels vary by store.)

During the checkout process, your order will be sent to the store you selected. After a store associate has picked your item(s), you will receive a "Ready for Pick Up" email letting you know when your order is ready to be picked up. (Online items will be ready for pickup within two hours of the store receiving your  request. If the order is submitted within two hours of the store’s closing time, your items will be available within two hours of the store’s opening time on the next day.) Store hours may vary. Check our store locator for your store's hours of operation.

Please bring a copy of the email and a valid form of identification to the EasyTech Counter/Customer Service Desk, or just look for the Online Order Pick Up Sign or  and see an associate. Please be sure to have your printed "Ready for Pickup" email, which contains your order number and bar code.

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If I place an order online and pick it up in a Staples retail store, is there a fee?

No, there is not.

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How do I check if an item is available in a Staples retail store?

If an item is available in stores, we will let you know on that product's page. Click the "Change" link to check availability at another Staples retail store near you.

Some items will be available for in-store delivery. Click on the "Learn More" link next to the "Free Shipping to Store" callout on the product page for details.

Please note: Prices in Staples stores and on staples.com® may vary. We will match any difference in price that you notice between our retail stores and online. Availability is not guaranteed and is subject to change.

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Does Staples deliver to "Mail Drop" locations?

A Mail Drop location is an address where a business or service accepts mail deliveries on behalf of a customer. Staples will deliver to Mail Drop locations such as a UPS® store (formerly Mail Boxes Etc.). However, Staples is unable to deliver to P.O. Boxes, prisons or APO/FPO addresses, which are military overseas mail drops.

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Why do I have to notify American Express if I want my order shipped to a different address?

This is a policy from American Express that must be adhered to both by Staples and American Express customers. It is done to protect you from fraudulent use of your credit card account. It is in your best interest to call American Express and notify them of your other delivery address so your order can be authorized and shipped to you as quickly as possible.

If you do not call AMEX to notify them that you are using a different shipping address for an order, your order may be delayed. Our Credit Department will place the order on hold and call the billing contact for the AMEX card. If the billing contact person cannot be reached to verify the order, your order may be delayed.

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Can I just pay the driver for my order?

At this time, we do not accept C.O.D. orders.

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Can I place an order on staples.com for delivery outside the United States?

Staples catalog, Web site and U.S. retail businesses are operated within the contiguous U.S. for customers within the U.S. and therefore do not ship or bill to international addresses. Staples only delivers to street addresses (not P.O. Boxes or APO/FPO) in the contiguous United States.

If you're in another country and you'd like to have your order delivered there, visit the appropriate site for Staples in Canada, across Europe and in Australia. You can see all our other international locations here.

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What happens if my item arrived and it was defective?

We apologize for that inconvenience. Click here to learn about your options for returning an item. And don't worry: If you're returning a defective item, we'll refund your shipping charges.

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