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Special Delivery Policy

The items that you have selected originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. A loading dock is needed for these items. If one is not available, delivery personnel will bring your order to the tailgate of the truck and you are responsible for unloading the items and bringing them into your building.

Staples has partnered with certain companies to make the delivery of these products easy. We have listed the special delivery options and instructions below that correspond to the product you are purchasing. For some items, inside delivery can be provided for an additional charge. Please see details below or refer to the SKU description page for contact information.

If you have additional questions, call a customer service representative at 1–800–333–3330.

On limited occasions, Staples may need to provide an alternate method for delivering your order. A customer service representative will contact you in this case.

Professional Assembly for Ready-to-Assemble Furniture

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If the item you selected is identified as Ready to Assemble, Staples has teamed up with a professional furniture assembly service, available to you for an additional fee. You can take advantage of this timesaving feature when you place your order by calling 1–800–355–9782 or by visiting www.staplesassembly.com.

Bush® Business Furniture White Glove Service

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When you order the White Glove™ product of your choice, an appointment for delivery within 14–21 business days will be scheduled. Your item will be fully assembled and placed in your workspace in a single visit. We will dust every surface and remove all packaging. The price of this service is included in the assembled price.

Intelligent Designs XPlatform Furniture Gold Service

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Products are delivered fully assembled and installed with care in a single visit. After the furniture is installed it is dusted and detailed and any packaging material is removed.
An appointment for delivery within 7–14 business days will be scheduled.

Sentry® Safes

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For items shipped directly from the manufacturer within 7–14 business days, price includes truck to ground with inside placement. Delivery service will consist of the carrier unloading the product from trailer to ground, and bringing the safe to an inside location just over the threshold. The carrier will not deliver to a room of choice, go upstairs, unpack, or remove the pallet and packing materials.

Premier Delivery Service is available on all items listed for an additional $125. With this service the carrier will deliver and unload the product, move the safe to a designated room (includes up to two flights of stairs), and unpack it. The service does not include removing doors, railings or furniture, or any movements that could damage the product or property.

Please return to the product description page for contact information.

FireKing® and Sentry File Cabinets

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Deliver will be made to a first–floor loading dock. Delivery to an alternate location is available for an additional fee. Please return to the product description page for contact information.

Atlantic Metals Custom File Cabinets

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Custom–color cabinets will be delivered within 28 business days from the time your order is placed. Delivery will be made to the first floor, just inside your door. If you need additional delivery assistance, please call Atlantic Metals customer service at 1–800–771–7541 for a quote on delivery options.

Mesa™ Safes

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Installer will call within 48 hours of delivery to customer to schedule the installation date and time (please include a daytime phone number in the shipping information at the time of check out). GROUND FLOOR delivery only, stairs may involve additional expenses. Delivered and installed with 2 bolts into concrete or wood floor, other floor surfaces may involve additional expenses. Installation provided by 3rd party local locksmith. Additional installation expenses to be assessed and paid directly to 3rd party installer. Includes pallet removal and haul away. Safe cannot be delivered or installed without a signature. 48 contiguous states only.  Special order items requiring installation may not be returned after installation unless the item has a manufacturer defect.

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