Measuring the present. Looking toward the future.

Key Performance Indicator	2011	2010	2009	2008
How we operate
Total revenue	$1.1 billion	$1.1 billion	$1.2 billion	$1.3 billion
Net profit after tax after one-off costs	$21.4 million	[1]	$57.2 million	$61.4 million
Total product sales (catalogue)	$825.0 million	$890.1 million	$800.1 million	-----[2]
Number of sites in Australia and New Zealand	41	46	52	58
Number of facilities meeting ISO 9001 certification	41	46	52	-----
Associate engagement
Number of Lost Time Incidents	-----	32	43	41
Lost Time Incident Frequency Rate	6.4	6.7	9.0	9.3
Total number of training hours	25,094	21,063	9,050	6,911
% of workforce covered by a collective bargaining agreement	14%	14.5%	17%	14%
% of workforce represented in formal health and safety committees	-----	100%	100%	100%
Ethics and governance
% of costs of goods sourced from preferred suppliers in the top 300 suppliers by spend who have signed ethical sourcing policy	-----	[3]	85.4%	83%
Community
Total corporate giving	$347,340	$221,289	$180,000	$250,000
Number of organisations supported	76	35	71	-----
Environment
Sustainable products
Total sales of products containing post-consumer recycled content	$63.1 million	$68.1 million	$67.3 million	-----
Total sales of products meeting third party environmental certifications/standards	$157.1 million	$168.3 million	$122.4 million	-----
Total sales of products meeting Earthsaver criteria	$164.5 million	$175.7 million	$173.1 million	-----
Number of products meeting Earthsaver criteria for sale	3,636	3,636	2,610	600
% of lines ordered which are carried out electronically	83%	83%	80%	76%
Recycling services
Ink and toner cartridges collected for recycling	38,303	[4]	Approx. 250,000	Approx. 250,000
Total amount of electronic waste items recycled (kgs)	16,115.5	2,511	3,215	-----
Sustainable operations
Environmental management
Number of facilities meeting ISO 14001 certification	41	41	0	0
Greenhouse gas emissions and energy usage
Gross CO2 emissions (tonnes CO2)	17,860.37	19,023	22,990	27,926
Total electricity use (kWh)	11,410,770	10,986,365	12,732,809	-----
Total purchases of carbon offsets (tCO2e)	242.76	1,690	1,346	-----
Packaging
Number of delivery packages delivered to customers	-----	14.2 million boxes [5]	17 million boxes	-----
Number of delivery packages delivered by fleet to customers	-----	12 million boxes [6]	12 million boxes	-----
% of post-consumer recycled content in shipping packaging	100%	100%	100%	-----
Waste
Total amount of waste generated (tonnes)	6,414.92	3,847.76	3,942.47	-----
Total amount of waste sent to landfill or incinerator (tonnes)	1,855.41	1,674.29	1,965.53	-----
Total amount of materials diverted for recycling (tonnes)	4,635.16	2,173.47	1,976.94	-----
Diversity
Total number of associates	2,266	2,343	2,271	2,464
Number of associates who are men	1,218	1,249	1,184	1,284
Number of associates who are women	1,048	1,094	1,087	1,180
Total incidents of discrimination and actions taken	0	5 [7]	0	0

[1] Due to our change in ownership we are no longer a publicly-listed company and are no longer required to report this data. Our financial performance information is reported through Staples International in the Staples, Inc. Annual Report. Australia and New Zealand financial information is not reported as it is commercially sensitive.

[2] ----- Indicates that we did not collect the data for that year.

[3] We are moving to the Staples Supplier Code of Conduct and will be able to report on this in the future.

[4] We do not have this number for 2010 as we changed to a new cartridge recycling program, Cart Collect and so do not have a full year of data.

[5] This number does not include New Zealand.

[6] This is an estimated figure.

[7] We received five complaints and we have reviewed all incidents. We are still investigating one incident as this complaint was received close to the reporting year end. The remaining four have all been resolved and none of these incidents were subject to legal actions.

The table below shows the targets we set for 2011 in our previous Sustainability Report (for the year ending 31 January 2012), and how we performed against them.

We are adapting our CSR approach and strategy to align with the global company and the four pillars of Ethics, Community, Environment and Diversity and have therefore reported on these targets against these key pillars.

What we said we would do	Status	Our Progress
Ethics
Provide associates with training on the Staples Ethics Program.	completed	We trained existing associates on Staples Ethics program and its included in the induction process for new associates.
Implement Staples Code of Ethics, Anti-Corruption Policy, Gifts and Entertainment Guidelines and Privacy Information Management Policy.	completed	We implemented Staples Ethics program which included associates signing the Code of Ethics and related documents.
Introduce Staples EthicsLink whistleblower hotline to associates.	completed	We now have the global company’s ethics helpline, ‘Staples EthicsLink’, which serves as a “24/7 ethics resource”. Associates can raise their concerns anonymously, either by phone or through our EthicsLink website, which is hosted by a third party and administered by our Global Ethics Office.
Replace current Ethical Sourcing Policy with Staples Supplier Code of Conduct for every supplier contract.	completed	We have kept our Ethical Sourcing Policy for our suppliers and require all own brand suppliers to adhere to the Staples Supplier Code of Conduct as well.
Community
Launch Staples community giving approach.	completed	We have developed ‘How we give’ guidelines, to help our communities, associates, and customers to understand and engage with us in our community giving.
Sponsor a team of associates at a fitness event where funds go to a charity.	completed	In 2011 associates participated in events including the Run 4 The Kids, Cerebral Palsy Challenge, Mother’s Day Classic and the City to Gong Ride.
Develop reporting process to track associate volunteering hours.	complete	We utilised www.staples25.com to track associate volunteering hours..
Participate in Choose a Charity program — Staples grant program.	ongoing	We participated in the 2011 Choose A Charity program and will plan to continue in 2012.
Launch Landcare Australia corporate partnership	ongoing	We developed our Landcare partnership — Go Green Grants which will launch 1st March 2012.
Environment
Retain ISO14001 certification for Australian supply of products, operation of facilities and delivery of product.	completed	We maintained our ISO14001 certification.
Achieve ISO14001 certification in New Zealand for the supply of products, operation of facilities and delivery of product.	completed	Our EMS was rolled out to the New Zealand sites in 2011. These sites were included in the Australian ISO14001 external audit, and we expect confirmation of the certification for the New Zealand sites in March.
Store, handle and transport all hazardous substances and dangerous goods in accordance with best practice.	ongoing	Project to determine and apply appropriate processes for hazardous waste is in the final stages of completion, expected completion date is April 2012.
Effective stormwater management through site drain mapping.	incomplete	We made limited progress on mapping of site drains in 2011, so this target will be maintained for 2012.
Promote a strong environmental ethic as part of our corporate culture.	ongoing	We engaged our associates in our GreenXpress Staff Sustainability Program, with great participation in the specific programs we ran.
Annual internal and external reporting on environmental performance progress.	ongoing	We continue to report our progress through this sustainability reporting, which follows the Global Reporting Initiative. We are also continuing to make sure associates have access to timely information on our performance through our intranet.
Actively promote and market products and services which foster and facilitate sustainability.	ongoing	Our initiatives for this target are on-going, and include maintaining our EarthSaver classifications and marketing, and including green education material with all marketing plans.
Actively engage with suppliers to improve the sustainability of our supply chain.	ongoing	We are continuing to work with our suppliers to meet the requirements of the Australian Packaging Covenant.
Diversity
Report gender diversity figures quarterly by Executive Leadership Team, Senior Leadership Team, their direct reports and total; and focus on targets	ongoing	We implemented quarterly reporting.
Promote gender diversity in recruitment process and remuneration initiatives.	completed	We promote our Employer of Choice for Women and initiatives in our recruitment process.
Continue to run ‘Business Woman of the Year’ program.	completed
Continue to celebrate international Women's Day with associates	completed	We hold Morning Teas and host speakers in many locations around Australia and New Zealand to celebrate International Women’s Day and our gender diversity programs.
Establish a Reconciliation Action Plan Steering Committee that meets quarterly	completed	We created a RAP Steering Committee that meets quarterly to implement our RAP initiatives.
Conduct a diversity survey .	completed	In September we conducted a pulse check engagement survey and we included diversity questions as part of that survey.
Continue supplier diversity program (with the launch of office products range in 2011 Business Solutions Catalogue).	completed	We worked with Supply Nation certified suppliers, and ADE Certified Enterprises.
Launch preliminary cultural awareness training for associates.	incomplete	We delayed our cultural awareness training until 2012 and will conduct as part of our Indigenous Employment Strategy.
Celebrate key events in the Indigenous calendar	ongoing	We implemented our Diversity Policy in 2010.
Continue increasing workplace diversity.	completed	We celebrated National Reconciliation Week, National Aborigines and Islanders Day Observance Committee Week, and participated in Constitutional Recognition activities.
Develop and implement an Indigenous Employment Strategy to encourage the recruitment and retention of Aboriginal and Torres Strait Islander employees	incomplete	We have developed our Indigenous Employment strategy, which will be launched in 2012.
Report on Reconciliation Action Plan and communicate internally and externally	completed	We launched our first Reconciliation Action Plan in our head office in Mascot (Sydney), NSW in November 2010 which for some associates was the first time being engaged in our reconciliation programs.
How we operate
Extend our Leadership Development Program to an additional 30 leaders in our business.	completed	Around 130 of our senior leaders have now attended the program, which provides a framework for managers to create the environment where people can succeed.
Reduce our Lost Time Incident Frequency Rate to 6.1.	incomplete	We reduced our Lost Time Incident Frequency Rate to 6.4. We will continue to focus on improving our safety performance.
Continue to invest in our people through our learning and development programs.	ongoing	We increased our training for the implementation of SAP, and introduced several new training programs for our associates.

Targets for 2012 and Beyond

Pillar	Target	Timeframe
Ethics	Continue to provide associates with training on the Staples Ethics Program	2012 and ongoing
	Continue to drive compliance of Staples Code of Ethics, Anti-Corruption Policy, Gifts and Entertainment Guidelines and Privacy Information Management Policy	2012 and ongoing
	Continue to promote Staples EthicsLink whistleblower hotline to associates	2012 and ongoing
	Continue compliance with suppliers against Ethical Sourcing Policy for all suppliers and Staples Supplier Code of Conduct for own brand suppliers.	2012 and ongoing
	Audit Staples own brand suppliers	2012 and ongoing
Community	Launch Staples community giving council	2012
	Sponsor a team of associates at a fitness event where funds go to a charity	2012 and ongoing
	Implement associate payroll giving	2012
	Roll out national charity partnership with opportunities for associate volunteering	2012
	Increase associate volunteering	2012
	Participate in Choose a Charity program – Staples grant program	Ongoing
	Continue to develop our leaders through mentoring programs	Ongoing
	Launch ‘Go Green Grants’ with Landcare Australia	2012
Environment	Retain ISO14001 certification for Australian supply of products, facilities operations and delivery of product	Ongoing
	Conduct detailed data collection to measure and report on environmental performance	Every quarter
	Develop detailed baseline of energy consumption within our facilities	2012
	Develop detailed baseline of waste production within our facilities	2012
	Store, handle and transport all hazardous substances and dangerous goods in accordance with best practice	2012
	Effective storm water management through site drain mapping	2011
	Empower associates to manage environmental impacts as an integral part of their roles	Ongoing
	Annual internal and external reporting on environmental performance progress	2011
	Actively promote and market products and services which foster and facilitate sustainability	Ongoing
	Increase virtualisation to 100 per cent	2012
	Increase electronic-based correspondence including digital forms, e-billing, e-invoicing, e-payables, internet-based invoices and quotes	2012
Diversity	Report gender diversity figures quarterly by Executive Leadership Team, Senior Leadership Team, their direct reports and total; and focus on targets	Ongoing
	Continue to pomote our diversity programs in recruitment process and remuneration initiatives	Ongoing
	Continue to run ‘Business Woman of the Year’ program	Ongoing
	Continue to celebrate International Women’s Day with associates	Ongoing
	Launch our 2012 Reconciliation Action Plan	2012
	Continue to support diversity suppliers and look for new procurement opportunities.	Ongoing
	Celebrate key events in the Indigenous calendar such as National Reconciliation Week and NAIDOC Week	Ongoing
	Launch and implement our Indigenous Employment Strategy to encourage the recruitment and retention of Aboriginal and Torres Strait Islander employees	2012 and ongoing
	Continue to report on Reconciliation Action Plan and communicate internally and externally	Ongoing
	Expand our associate diversity program to include age and disability	2012
	Develop the knowledge base of our Associate Diversity Council by inviting guest speakers to our council meetings.	2012
How we operate	Extend our Leadership Development Program to an additional 30 leaders in our business	2012
	Maintain our Lost Time Incident Frequency Rate to 6.4 or better	2012
	Continue to invest in our people through our learning and development programs	Ongoing