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FAQs (Frequently Asked Questions) - new changes

You've got questions about the new Staples.com®. We've got answers. If you have general questions about Staples.com, visit the FAQ pages for the entire site.


How do I access my "Favorite List"?

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"Favorite Lists" have been renamed "My Lists" and are accessed through "My Account."

Do I still use "Favorite Lists" to reorder?

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You can still use "Favorite Lists" to reorder, but "Easy Reorder" now does the work of "Favorite Lists," and then some. Instead of two steps, making a list of things you want to buy and then ordering from that list, we'll simply keep track of what you've purchased — online and by phone and fax — in your "Easy Reorder" lists.

How have coupons changed?

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You can now enter coupons into your cart at any time. Though the value of a given coupon (or free gift offer) will not appear in your cart, it will be applied to your order during secure checkout if you've met the minimum purchase requirement.

How do I redeem Easy Rebates(SM)?

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Most product rebates can now be redeemed online. No clipping, no mailing, no hassles. We'll even alert you if there are eligible products in your order and will provide a link to the Staples Easy Rebates(SM) site from your "Order Submitted" page.

Where did "Group Accounts" go?

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We built StaplesLink.com® to better serve larger businesses that require more administrative functions. On Staples.com, we've moved former "Group Account" purchasers to their own individual accounts. The previous order history for former "Group Account" purchasers has been retained.

Are you still sending email reminders?

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In response to customer requests, email reminders have been removed.

I'm getting a message about an "unsupported browser." What should I do?

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We've made our new site better in many ways, including faster loading time and more printer-friendly pages. Unfortunately, some of our customers may experience difficulties with the new site, most likely because of an unsupported browser. Please consider upgrading your browser to improve your overall Internet experience and help you make the most of Staples.com. Learn more about unsupported browsers.

What if I have more questions about the new site?

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If you have additional questions about the new Staples.com, please contact Customer Service at 1-800-3STAPLE or email us.
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