The Staples receipt will need to be presented to the pro for verification prior to any service being performed.

Scheduling: You will be called within one business day (during normal business hours) of your purchase to set up an appointment. At that time, a consultant will review with you your service and any additional requirements.

Customer Responsibilities:

An adult (18 years or older) must be present during the entire installation or repair process. If the pro arrives at the scheduled time and no adult is present, or if the adult leaves prior to the service being completed, the pro will leave and you will be subject to the stated service charges.

You must type in all passwords for security purposes.

Staples is not responsible for lost data — please ensure you have backed up your important data prior to any service.

Customer is responsible for any data migration to a new PC or hard drive. Data transfers are available for an additional fee.

Customer is responsible for the removal of any packing materials or trash.

Technical Service fees are nonrefundable once the service process has begun (any cancellations must be done prior to actual service to receive any prorated refund).

Express Notebook Repair:

Outlined prices do not cover liquid spillage, impact damage, missing parts or any effects of neglect, misuse or abuse.

Service requires a $90 nonrefundable diagnostic fee once service is initiated.

Tasks that Must Be Completed Prior to Install or Repair:

Please back up all vital data files prior to service being performed. Staples is not responsible for lost data.

Any hardware devices, components, peripherals, software or cabling needed for the install must be purchased and supplied by you.

If network connectivity is desired for multiple devices, you must supply device (router, hub, modem or switch) with adequate number of ports to support the required number of devices.

ISP/Internet or home network connection must be activated and working properly prior to any related install.

All equipment being installed must be located in the general area where the install is taking place.

The pro must be given immediate access to the equipment so the service call can begin as scheduled.

Customer must provide adequate environment (power, space, etc.) for the scheduled service.

Consumer is responsible for providing power cords and surge protectors.

Customer must have available all legally licensed software and media that may be required.

Service Warranty:

Staples warranties its workmanship for a period of 30 days from the service date. This includes issues with the configured installation set up by the pro. Staples is not responsible for issues due to setting changes, new software upgrades, ISP connection issues, relocation, viruses or spyware issues or misuse. A complete terms and conditions document will be supplied to you at the scheduled service call. Additional trips not covered by the warranty will be subject to charges.

• Tutorial services not included w/warranty
• Staples warranty is only valid on virus, spyware, adware removal service if Staples pro verifies proper protection against such threats

System Minimum Requirements for Networking:

Please check to see that your computer meets these minimum system requirements:

• Windows disk or restore disk must be available with key code at the time of installation
• A broadband or cable connection must be active before the installers arrive; satellite delivered broadband is not eligible for this service
• All computers to be networked must be virus free and all devices being connected must be in good working condition
• Internet connection, router and primary PC must be in the same room
• Some PCs have existing conditions that may not allow them to be networked. Any repair or troubleshooting work to get the machine network ready will result in additional charges. On-site service area restrictions may apply. See a store associate to verify if on-site services are available in your area. Internet service must be set up and activated prior to the pro coming to set up the wireless network. Network installation does not include installation of PC or notebook. Other services may be available in your area. For information, visit your local Staples® store or email us at easymobiletech@staples.com.