Find a Staples Store near you or call to speak to an EasyTech expert 1-866-4EZ-TECS (439-8327).

TERMS AND CONDITIONS The Staples receipt will need to be presented to the technician for verification prior to any service being performed. You will be called to review your service and any additional requirements for carry-in service.

Customer Responsibilities: An adult (18 years or older) must be present during the entire installation or repair process. If the technician arrives at the scheduled time and no adult is present, or if the adult leaves prior to the service being completed, the technician will leave and you will be subject to the stated service charges. You must type in all passwords for security purposes. Staples is not responsible for lost data – please ensure you have backed up your important data prior to any service. Customer is responsible for any data migration to a new PC or hard drive. Data transfers are available for an additional fee. Customer is responsible for the removal of any packing materials or trash. There will be a $50 fee for any cancellation within 24 hours of scheduled on-site service (SKU 667347). Technical Service fees are nonrefundable once the service process has begun (any cancellations must be made prior to actual service to receive any prorated refund).

Express Notebook Repair: Outlined prices do not cover liquid spillage, impact damage, missing parts or any effects of neglect, misuse or abuse discovered at check-in or while in our lab. Service requires a $90 nonrefundable diagnostic fee once service is initiated. There are certain proprietary brands that Staples may not be able to repair due to part availability. This will be communicated if Staples is unable to repair your machine (SKU 478671).

Tasks That Must Be Completed Prior to Install or Repair: Please back up all vital data files prior to service being performed. Staples is not responsible for lost data. Any hardware devices, components, peripherals, software or cabling needed for the install must be purchased and supplied by you. If network connectivity is desired for multiple devices, you must supply device (router, hub, modem or switch) with adequate number of ports to support the required number of devices. ISP/Internet or home network connection must be activated and working properly prior to any related install. All equipment being installed must be located in the general area where the install is taking place. The technician must be given immediate access to the equipment so the service call can begin as scheduled. Customer must provide adequate environment (power, space, etc.) for the scheduled service. Customer is responsible for providing power cords and surge protectors. Customer must have available all legally licensed software and media that may be required.

Service Warranty: Staples warranties its workmanship for a period of 30 days from the service date. This includes issues with the configured installation set up by the technician. Staples is not responsible for issues due to setting changes, new software upgrades, ISP connection issues, relocation, viruses or spyware issues, or misuse. A complete terms and conditions document will be supplied to you at the scheduled service call.

• Additional trips not covered by the warranty will be subject to charges.
• Tutorial services are not covered under this warranty
• Staples warranty is only valid on virus, spyware and adware removal service if Staples technician verifies proper protection against such threats System Minimum Requirements for Networking: Please check to see that your computer meets these minimum requirements:
• Windows® disk or restore disk must be available with key code at the time of installation
• A broadband or cable connection must be active before the installer arrives
• All computers to be networked must be virus free and all devices being connected must be in good working condition
• Internet connection, router and primary PC must be in the same room

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