Never Out Toner Savings Plan. Powered by Xerox.
We get it, you’re busy. And your budget is tight. That’s why our prepaid plans are perfect. They’re only available on eligible Xerox® printers and exclusively at Staples.
You must be a Staples Rewards® member to participate in the program.
For support, contact us at firstname.lastname@example.org or 1-888-748-4004.
Here's how it works:
- Use the page credit tool below to find the plan that's right for you.
- Choose your printer and plan, then click the "add to cart" button.
After your purchase, you'll get an email to register. You'll also receive a second email with a link to download the software you need to get started.
Never Out Toner Savings Plan Powered by Xerox®
Terms and Conditions of Use
These are the Terms and Conditions of Use (“Terms”) for participants of Staples’
Never Out Toner Savings Plan Powered by Xerox® (the “Plan”). Please read these
Terms carefully. By purchasing and participating in the Plan, you (“Participant” or
“you” as appropriate) are indicating your acceptance of these Terms.
- 1. Plan Eligibility.
You must be 18 years of age or older and must purchase a select model Xerox
printer and sign up for the Plan in the same transaction to participate. Previous
Xerox printer purchases are not eligible. You must also be enrolled in the Staples
Rewards® Program. Membership in Staples Rewards is free and instant; customers
can sign up in store or at staples.com®. Staples must receive an accurate, legible
and complete application in order for you to enroll in the Staples Rewards Program.
- 2. How to Access the Plan.
You must download the Plan software (“Software”) provided to you by email
after purchase of the Plan, agree to the Software License Agreement (including
any updated license agreements when installing updates or a newer version of
the Software), and install the Software on a network-connected PC or Mac. The
Software collects and reports data on selected print devices located on your
network. After the Software is installed, you will have access to a Web portal that
allows you to manage your Plan, confirm supplies shipment, see device status
and IP addresses, and retrieve other information about your print devices that are
connected to your network(s). You will be notified of updates and new versions of
the Software via the Web portal. Failure to download and install updates or new
versions of the Software may impact the Software’s device monitoring capabilities.
- 3. Customer Service.
For any issues with regards to the Plan, Participants may call the following toll-free number:
1-888-748-4004. Customer Service shall be available to assist you Monday–Friday
between the hours of 6:30AM and 4:30PM PST. For printer issues, the method of
repair service is determined by your end user product warranty.
- 4. Contact Information.
You must keep your contact information and device location information current
at all times (contact person, mailing address, valid email address, phone number
and fax number) in order to participate in the Plan. All purchases made through
the Plan are made directly from Staples, and not Xerox. If you have any questions
or concerns about an order placed through the Plan, you may contact Customer
- 5. Sharing of Information.
Participant understands that Staples is concerned about privacy matters for its
customers. By enrolling in Plan, customer understands that the number of pages
printed, amount of toner used and contact information will be monitored by Staples
and Xerox Corporation in order to ensure proper Plan operation. Additionally, credit
card information may be shared securely by Staples with a third-party service
provider in order to process transactions. To learn more about how we protect
customer information, please review our Privacy Statement, located on staples.
time. To manage your preferences, go to staples.com/privacy.
- 6. Page Credits.
A “Page Credit” is defined as anything that is printed on 1 page of paper by a select
Xerox printer using toner provided by the Plan. Duplexing (double-sided printing)
counts as 2 Page Credits. A “Copy” is also considered a print.
- 7. Savings Calculation.
Savings shown in Plan materials is based on cost per page for Plan Participants
as compared to Staples’ national per toner cartridge pricing.
- 8. Plan Renewal.
IMPORTANT NOTE: Customer’s Page Credits will automatically reload at the
existing Plan level when Page Credits hit a pre-determined threshold. Customer will
receive notification via email and desktop prompt notification reminding them that
their credit cards will be charged along with an estimated date of charge. (Date to
be charged will vary based on usage). Staples’ private label credit cards, gift cards
or stored value cards may not be used for Plan renewals.
- 9. Plan Cancellation.
Participant may choose to cancel the Plan at any time by calling 1-888-748-4004
(option 3). If you cancel, you will not receive a pro-rata refund of any unused Page
Credits. You will not receive any additional toner under the Plan but will be charged
for any unused toner based upon the manufacturer’s estimated page yield for such
toner product. Staples reserves the right to modify or change these Terms, revise or
cancel this Plan at any time without prior notice and to terminate any Participant for
failure to comply with these Terms or the Software License Agreement.
- 10. Product Eligibility for Staples Rewards.
In consideration of the benefits for Plan Participants, no Staples Rewards benefits
will be credited to Participant’s account for toner shipped as part of the Plan or for
the Plan itself.
- 11. Toner Recycling.
Toner cartridges are eligible to earn Ink Recycling Rewards when returned to
Staples in accordance with the terms of such program. See StaplesRewards.com
for full recycling details.
- 12. Liability.
Neither Xerox nor Staples is responsible for lost, interrupted or unavailable Web site
network server or other connections, miscommunications, delays, failed telephone
or computer or telephone transmissions or technical failure, jumbled, scrambled or
misdirected transmissions, software malfunctions, or other error of any kind whether
human, mechanical or electronic. Neither Xerox nor Staples makes any guarantees
that Participant will be notified by the Software before printing supplies are needed
or that an order for supplies placed through the Plan Software will be delivered
before a print device runs out of supplies. NEITHER STAPLES NOR XEROX SHALL
BE LIABLE TO PARTICIPANT FOR ANY DIRECT DAMAGES IN EXCESS OF $1,000
AND NEITHER STAPLES NOR XEROX SHALL BE LIABLE TO PARTICIPANT
FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES ARISING OUT OF OR RELATING TO THE PLAN, WHETHER THE
CLAIM ALLEGES TORTIOUS CONDUCT (INCLUDING NEGLIGENCE) OR ANY
OTHER LEGAL THEORY EVEN IF OTHER PARTY HAS ADVANCE NOTICE OF
THE POSSIBILITY OF SUCH DAMAGES.
- 13. Authorized Representatives.
Participant acknowledges that anyone using the Software will be deemed
Participant’s authorized representatives with respect to purchasing services or
products from Staples in connection with this Plan.
- 14. Miscellaneous.
This Plan is available to Staples customers in the U.S. only and only on purchases
made in the U.S. These Terms are subject to the laws of the Commonwealth of
Massachusetts. Sections 5, 11, 12 & 14 shall survive the termination of these
Terms. These Terms along with the Software License Agreement set forth the entire
agreement and understanding between the parties with respect to the subject
matter hereof, and supersede any other agreements, discussions, proposals,
representations or warranties, whether written or oral, between the parties with
respect to the subject matter hereof. Void where prohibited or restricted by law.