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Paging allows you to speak to all phones at the same time through the speakerphone. Paging is used to make announcements or to let people know about a parked call.
The phone's LCD shows the phone's number, extension and inbound's caller information.
You may program your desk phone to work in auto-answer mode. In this mode, the speakerphone key light flashes red, and when you receive an internal call, you hear a burst of tone and the call is connected automatically.
This facility allows users to make external calls without having to enter the line access codes (9, 8).
When a voicemail message is left in your voicemail box, you can receive an email with the voicemail attached as a .WAV file.
Up to 10 phone numbers can be blocked from reaching your phone when a caller attempts to call you from one of these numbers.
The desk phone can be configured to forward all calls received at an extension without ringing the extension to voicemail, another internal extension, or an external number such as a cell phone.
Parking a call is very similar to putting a call on hold. The key difference is when you put a call on hold you can only retrieve the held call from the phone that put the call on hold. With Call Park, you can put a call on hold and pick it up from ANY phone. Up to 4 calls can be parked systemwide at any given time.
This feature allows an extension to transfer a call to an external number.
This feature allows an extension to transfer a call to another internal extension. You can transfer a call to an extension when the extension has answered, while ringing the extension, or while the busy tone is being received from the extension.
If you are on a call and your extension is presented with an external call, you will hear a call waiting tone and may place one call on hold to answer the second call.
When you receive a call, you will see the incoming number providing it wasn't blocked by the caller.
Record you own music or special hold message for your callers. Your custom hold music or message can be easily uploaded through the Web-based Admin Portal.
You can select from multiple ringing tones.
Each phone has its own phone number and extension.
If your extension is set to Do Not Disturb, anyone trying to call you will be sent directly to your voicemail box.
This feature allows you to lock your extension to prevent unauthorized users from making external calls. You use a Lock Password to lock, unlock or to make calls from a locked extension.
You may assign names to extensions. This name will be displayed on the screens of the phones you call.
Each user may log into their personal Web portal to listen to and manage voicemail messages.
Fax machine integration allows you to plug in your fax machine and receive and send faxes without having a separate fax line. There is nothing special you have to do to send or receive a fax.
Forward all calls from your extension. Before you leave your extension, you can forward all your calls to ring at another extension. Alternatively, you can forward all external calls presented to your extension to an external number.
A user can forward a message from their voicemail box to any other voicemail box or create a group for easy voicemail distribution.
Your desk phone is equipped with a socket for a headset.
The desk phone has a red LED that blinks indicating that the user has voicemail.
The phones can support up to two simultaneous calls (e.g., call appearances). These can be from external or internal extensions.
When an external call is placed on hold, the caller is presented with hold music.
The phones allow the users to raise the volume of the ringer, the speakerphone, and the audio or to mute the microphone on the speakerphone or handset with buttons.
Named Hunt Groups allow you to know which Hunt Group was called by viewing the LCD on the phone. This is ideal if you run two businesses from one location because you will know how to answer the phone based on what shows on the screen.
A convenience that allows the user to just start dialing without first choosing a line.
Each desk phone has a personal phonebook with 400 positions. Calls can be made directly from the personal directory. Received, dialed and missed calls from the call lists can be edited and saved to the personal directory. In the event that incoming calls have a recognized DID in the personal directory, the name associated with the incoming number is displayed on the phone, regardless of whether the originating network sent the calling name or not.
Each extension can record a customized greeting for their voicemail box.
Use the redial feature to redial the external number you most recently dialed.
Remote voicemail access allows you to simply call your phone from any phone and quickly access voicemail messages.
In addition to the last external number, the previous 10 numbers dialed are also stored and may be redialed.
Each extension can program up to 400 individual speed dial numbers.
The phone allows three callers to be joined in a call together in a conference.
Every extension is allocated a voicemail box by default. Voicemail features include: delete, skip, or save messages; send messages to another mailbox; playback control when receiving messages; change personal greeting and password; 90-minute voicemail storage per voicemail box; message key to access voicemail; numeric message count indicator.
Manage all aspects of the phone system from a Web-based portal. View current and past invoices, make changes to phones, create voicemail groups, upload hold music, create paging groups, view call history and much more.
Yes, with AccessLine DPS, you can have phones at any address (providing we offer service at that location). So, you can have 5 phones at the main office, 2 phones in the warehouse down the street and 1 phone at the sales person's home office. All of the phones work together as if they were 1 phone system.What brand are the phones?
There are two phone family options. One manufactured by Vertical Communications and the other by Polycom. Both will work for businesses of all sizes. However, only Polycom® offers conference phones.Do you offer cordless phones?
Yes, you may purchase up to 3 cordless phones per address. Each cordless phone comes with its own phone number and extension, as well as a voicemail box. Cordless phones have a range of 150 feet.Can I add more phones at a later time?
Yes, at anytime you can contact AccessLine and purchase additional phones. AccessLine will configure the phones and ship them directly to you. You just plug the phone into your existing network and activate it through the Web Portal.Can I add more lines at a later time?
Yes, at anytime you can contact AccessLine and purchase additional lines. By the time you are off the phone with AccessLine, the lines are set up and active.Do the cordless and desk phones have Caller ID, speakerphones, and intercom capabilities?
Yes, both the cordless and desk phones have these capabilities PLUS, call transfer, conference calling, redial call park, call hold handset mode, mute and much more.Do the phones have headset capabilities?
Yes, the phones support any type of powered headset.Can you have a fax machine with a dedicated line?
You may purchase the optional fax adapter and plug a fax machine into it.How reliable is the wireless?
The desk phones wireless adapters use 802.11g and run on a wireless network. This way, only your phone calls are on the wireless network.What is the range of the phones?
- Cordless phone range — 150 ft. uses DECT technology
- Desk phone range — 40 ft.
AccessLine has multiple failover options to ensure you continue to receive your important phone calls. In the event that your phone system is down for any reason, incoming calls are automatically routed to fail over phone numbers (such as cell phones). Through the Admin Portal, you can set up a different failover phone number for each phone if you choose.What are the long-distance rates outside of Continental U.S.?
Generally, our toll-free rates are 30%-40% lower than our competition. An AccessLine product specialist can assist you with any specific pricing you require.
No, AccessLine service is only provided in the U.S.What is the minimum number of phones I can buy?
One phone and one line of phone service.What is the maximum number of phones I can buy?
You can have up to 100 phones.Can I keep my current phone number?
Yes, AccessLine allows you to transfer or "port" your existing phone numbers. This applies to toll-free numbers as well.Do you have separate voicemails for each extension?
Yes, each phone comes with its own voicemail box. The voicemail box can be accessed through the phone, by calling in from any phone or from each phone's Web portal. Users may also configure their voicemail box to send an email with a .WAV attachment when a voicemail is received. Lastly, users can forward voicemail messages to other users or groups of users through the phone or web.Does your phone system have rollover or does it default to voicemail if the line is not answered?
Each phone can handle, at least, two calls. This means that if you are on a call and another call comes in, you will be alerted via a call waiting tone and your phone will display that another call is coming in. You may place the first caller on hold and take the second call. If a third call comes in, it will go to the voicemail box for that phone.Does your system provide remote access to voicemail?
es, you may call your own phone from anywhere, allow it to forward to voicemail then enter your PIN. Additionally each user can go to www.accessline.com/login, enter the phone number of their phone and their PIN, and can listen to their messages from any computer.What are the benefits of having "Shared Lines?"
Shared Lines allow you to "line share" where a single phone line can support two or more phones. This is ideal in a work setting where you want many phones (or have many employees), but don't expect everyone to be using a phone at the exact same moment. By sharing phone lines. you can reduce your monthly costs without impacting call quality or forcing employees to share physical phones.
Since AccessLine bundles the phone system with the phone service, we allow you to take advantage of our bundled savings. And, with AccessLine, you can purchase less phone lines than phones, increasing your ability to save!What is your 30-day risk free guarantee?
If you are not 100% satisfied with your AccessLine DPS phone system and service within 30 days of ordering, you may return the phones and other equipment and receive your money back. This does not include shipping costs.Do I have to sign a long contract?
AccessLine does not believe in two- or three-year contracts. The service contract length for AccessLine DPS phone system and service is one year with a 30-day money back guarantee.Can I buy just phones without the phone lines?
No, the AccessLine DPS phone system and service is a bundled solution of phones and phone lines.Can I buy just phone lines without the phones?
No, the AccessLine DPS phone system and service is a bundled solution of phones and phone lines.Will I own the phones after 12 months?
Yes, you own the phones when you sign up for the system and service. AccessLine allows you to pay for the phones with 12 interest free payments. So, you make 12 monthly payments for the phones and after the last payment, you only pay for phone lines.Can I pay for the phones upfront rather than financing them over 12 months?
No, AccessLine only offers the phones with our 12-month 0% financing. We strongly believe this will assist your business in preserving cash while keeping your monthly payments low.What is the monthly cost to customers for phone lines?
First, we offer ANY number of lines the customer wants. Customers can purchase 1, 2, 3, 4, 5 or any number of lines up to 100. Customers can mix and match the number of phones and lines.
All phone lines include unlimited local and long distance usage, at a monthly cost of $29.99 per line. However, a customer has the option of purchasing line sharing if one has 10 or more phones at a single location. We will support as few as 50% lines to phones (e.g., 5 lines, 10 phones).
This system has the unique feature of an optional private, secure wireless network for the desk phones. The wireless capability is built into the cloud. A wireless adapter is purchased for each desk phone for which the wireless capability is desired. Each wireless adapter costs $43.95 (a one-time charge). This allows the desk phone to be moved from desk to desk as often as desired, without the need to re-run wiring.
In addition, the phone system has the option of cordless phones. Each cordless phone may be purchased for $11 per month, for 12 months. The cordless transmitter with which the cordless phones work has a one-time charge of $94.95. A cordless transmitter can support up to 3 cordless phones.
The system was built to be "self-installed" so the process is easy and there are NO installation appointments or wiring fees required. The system comes with simple, easy-to-follow instructions that takes only minutes. Our customer service department is also just a phone call away and is available free of charge should you need any assistance.
AccessLine will customize and ship your system right to your business. Our standard shipping utilizes UPS ground shipping that can take 3 to 5 days, so typically orders are received about 7 business days from ordering. Overnight shipping is optionally available.How long does it take to transfer or "port" an existing number to AccessLine?
Transferring an existing number to AccessLine can take up to 3 weeks. Much of this depends on how quickly you submit your number transfer paperwork and the accuracy of the information you provide.Who installs the phone system?
The phone system is a "self-installed" system. The system comes with simple, easy-to-follow instructions that takes only minutes. Our customer service department is also just a phone call away and is available free of charge should you need any assistance.How long does it take to set up the phone system?
The phone system can be installed the day you receive it and only takes a few minutes per phone to set up.
You will contact AccessLine Customer Service with any questions regarding your phones from setup questions to feature questions to reporting issues or problems. We are here to help.Who do I call if I have an issue with my phone lines (service)?
You will contact AccessLine Customer Service with any questions regarding your phone lines from setup questions to feature questions to reporting issues or problems. We are here to help.Who do I call if I have billing questions?
You will contact AccessLine Customer Service with any questions regarding your bill. You may also change your credit card information directly from your Web portal.If I want to return my phones, where do I take them?
Returning phones and equipment is done by sending them back directly to AccessLine. Simply contact AccessLine Customer Service and a representative will provide you with the proper shipping information and labels.
AccessLine offers toll-free service, automated attendant, WebFax service, conference calling, voicemail boxes and more. Please ask your AccessLine sales representative for more information.