Store Locator
Track Order
MAKE more HAPPEN
MAKE more HAPPEN
MAKE more HAPPEN
Close X

New Customer ? Start Here.

 

 New day. New Daily Deals. Get them before they are gone!

WEEKLY AD

Staples Rewards® Program

Staples Rewards® Program

FAQs

What are the benefits of the Staples Rewards® program?

Earn 5% back in rewards on your purchases — from your office's favorite supplies and snacks to technology and more. Plus get free shipping on every staples.com® order, no minimum. And with more than 100,000 products to choose from, you'll find everything your business needs in one easy place.

Earn $2 back in rewards for every ink or toner cartridge you recycle when you've spent $30 on ink or toner over the previous 180 days. Rewards members can recycle up to 10 cartridges per month.

What are Plus membership benefits and how can I become a Plus member?

Get automatically upgraded to Plus membership when you spend $500-$999 annually (excluding postage, phone/gift cards and savings passes), and get the following additional benefit offerings:

Double the Ink Recycling Limit
Earn $2 back in rewards for every ink or toner cartridge you recycle when you've spent $30 on ink or toner over the previous 180 days. Plus members can recycle up to 20 cartridges per month.

Office on the Go
Get what you need done, no matter where work takes you. Earn 100% back in rewards on Office on the Go services at Staples® Copy & Print (up to $10 annually), including:
Computer workstation (available at most stores)
Shredding
Scanning

Free Staples® EasyTechsm Service
Our tech experts are certified, reliable and here to help. Plus members will receive one free hardware/software installation per year.

What are Premier membership benefits and how can I become a Premier member?

Get automatically upgraded to Premier membership when you spend $1,000 or more annually (excluding postage, phone/gift cards and savings passes), and get the following additional benefit offerings:

Free Staples® EasyTechsm Services
Our tech experts are certified, reliable and here to help. Premier members will receive two free services per year:
Hardware/software installation
One-on-one training

Design Services
Promote your business and gain new customers with impressive marketing materials and more. Earn 100% back in rewards on Staples® Design Services (up to $20 annually) for:

  • Business cards
  • Flyers
  • Signs & banners
  • Brochures
  • Invitations
  • Menus
  • Resumes
Valid on Design Services only. Not valid on the printing of these products.

Staples® Copy & Print Instant Discounts
We know printing is important to your business. We'll waive the minimum spend requirement and automatically enroll you in our Business Discount Program, level Blue. You'll save 5% instantly on your Copy & Print purchases, in addition to earning 5% back in rewards. Current Staples Business Discount Program members will continue to receive their existing level discounts.

Premier-Exclusive Bonus Events
Receive special savings a few times per year. We'll send you the offers, you decide what you want to use them on.

Double the Time to Redeem Rewards
Premier members have six (6) months to redeem their rewards. That's three (3) more months than other rewards members.

What are Teacher Rewards membership benefits and how can I become a Teacher Rewards Premier member?

Teacher Rewards members earn 5% back in rewards on purchases and an extra 5% back in rewards on teaching and art supplies. In addition, members get free shipping on every staples.com® order, no minimum. Get automatically upgraded to Teacher Rewards Premier when you spend $1,000 or more annually, and enjoy all the benefits of Premier in addition to Teacher Rewards.

What is Reward A Classroom and how can I sign up?

There's a great way parents and teachers can work together to keep classrooms stocked all year long. In addition to the 5% back in rewards all members earn, parents can earn extra rewards for the teacher of their choice with the Reward A Classroom program. Here's what teachers get when parents shop:

  • 2% back in rewards on everything, excluding postage, phone/gift cards and savings passes
  • 5% back in rewards on every Staples® Copy & Print purchase
  • Teachers can earn up to $50 from as many as 40 parents each year. That's as much as $2,000 back in rewards every year.
To learn more, visit Reward A Classroom.

What are the ink and toner recycling benefits?

Staples Rewards® members can recycle and earn rewards on up to 10 ink and toner cartridges per month. Plus and Premier members can recycle and earn rewards on up to 20 per month. You'll receive $2 back in Staples Rewards per cartridge as long as you've spent at least $30 in ink and toner purchases at Staples over the previous 180 days. This $30 minimum purchase requirement does not include taxes or shipping charges paid and is based on amount paid after any coupons. Ink Recycling Rewards are issued monthly, separately from your other benefits. Limit one Staples Rewards account per person or at any mailing address. Additional accounts will be cancelled.

What are the Web site benefits for staplesrewards.com?

Once signed in to your account from staplesrewards.com, you can view your rewards summary and see how close you are to earning your next reward, check available rewards as well as your store, online and phone purchase history. You can also get all your coupons in Coupon Wallet, edit your account profile, get credit for missing purchases, and many other great features.

How do I earn rewards?

You will get 5% back in rewards on everything (excluding postage stamps, phone/gift cards and savings passes) when you earn at least $10 in rewards within a calendar month. Reward balances of less than $10 roll over monthly within a calendar quarter and expire at the end of the calendar quarter if $10 is not earned. If you have already earned a reward within the calendar quarter, you will be paid for any balances greater than $1 at the end of the calendar quarter.

Plus members are issued rewards online monthly when a minimum of $5 has been earned. Plus rewards balances of less than $5 will be rolled over month to month and will expire at the end of each calendar quarter.

Premier members are issued rewards online monthly when a minimum of $5 has been earned. Premier rewards balances of less than $5 will be rolled over month to month and expire at the end of each calendar year. Premier rewards, once issued, expire at the end of the fifth month following issuance of the reward.

How do I get free shipping as a rewards member?

Rewards members receive free shipping on all orders placed on staples.com® or by phone at 1-800-333-3330 for which a membership account is identified, excluding orders made at documents.staples.com, print.staples.com, staplespromotionalproducts.com and third-party Web sites linked to staples.com. Standard Staples® delivery policies apply. Be sure to include your rewards number in your online profile at staples.com or provide your rewards number to the customer service representative when placing your order at 1-800-333-3330.

How and when are rewards issued?

Rewards earned will be issued online monthly at staplesrewards.com when the value of the reward is at least $10. Monthly reward balances of less than $10 will roll over each month until the minimum is met for that calendar quarter. Rewards are issued online to members within approximately 30 days after the end of the month when the required minimum has been earned in the month. If the $10 minimum has been met for the calendar quarter, any balances of less than $10 will be issued online to members within approximately 30 days after the end of the calendar quarter. Your reward can be used like cash at Staples. You can redeem your reward in any one of our Staples stores, online at staples.com or by phone at 1-800-333-3330.

Plus members are issued rewards online monthly when a minimum of $5 has been earned. Plus rewards balances of less than $5 will be rolled over month to month and will expire at the end of each calendar quarter.

Premier members are issued rewards online monthly when a minimum of $5 has been earned. Premier rewards balances of less than $5 will be rolled over month to month and expire at the end of each calendar year.

How do I create an online rewards account so I can view my available rewards?

To register your rewards number online, visit staplesrewards.com. Under the section titled "Create an online account," click on "Create account." On Step 1 of 2, enter your rewards number and phone number. On Step 2 of 2, create your username and password.

Can I choose how I receive my rewards?

You can choose how you'd like to receive your rewards, either via email or postal mail. If you would like your rewards quickly, go paperless and select to receive your statements electronically by email. Visit staplesrewards.com, go to "Account Profile" and then "Edit Rewards Statement Delivery" to select your preference.

View all available rewards by going to staplesrewards.com or use your smartphone and go to the Staples® Mobile App.

Can I print my rewards from my account on staplesrewards.com?

Yes, rewards can be printed from staplesrewards.com in the "View and Print Rewards" menu under the Rewards Dashboard.

How do I change the name, company name, address or telephone number on my Staples Rewards® account?

Visit staplesrewards.com and sign in to your rewards account. Select "Account Profile" from the main menu and then choose "Edit Contact Information." Any changes you make to your profile can take up to 48 hours to update.

How can I add a missed purchase to my account?

To add a missed purchase to your account, sign in to staplesrewards.com and complete the following steps:

Step 1: Navigate to Help Center in the left-hand navigation and choose "Add Receipt."

Step 2: Choose the type of purchase from the options (Store, Catalog/Phone or Online).

Step 3: Enter the required information from your store receipt, or your order number, then choose "Submit."

Store receipts: Enter the 17-digit barcode number at the bottom of your receipt.

Catalog, phone or online orders: Enter the 10-digit order number and 6-digit shipment number.

I lost my Staples Rewards® card. How can I still earn rewards without a card?

In store: Provide the phone number associated with the rewards account to the cashier and they can look up your account during checkout, or use the Staples® Mobile App from your smartphone to sign in to your rewards account and retrieve your rewards number.

Online: Sign in to your staplesrewards.com account to retrieve your rewards number. Enter this number in the appropriate field during checkout.

Phone: Mention your 10-digit Staples Rewards® number to the customer support agent at the beginning of your order.

Print card: You can print a new card by signing in to staplesrewards.com. Navigate to the Help Center in the left-hand navigation and choose "Print Card."

What happens if I don't use my entire reward on one purchase?

If a reward is not redeemed in full on in-store purchases only, a one-time-only coupon will be printed on the bottom of your receipt for any remaining balance of $1 or more. The coupon will have the same expiration date as the original reward. The balance coupon can be used in any one of our Staples® stores, online at staples.com or by phone at 1-800-333-3330. All staples.com orders or phone orders, excluding taxes, delivery charges, prepaid phone cards and postage stamps, must meet or exceed the value of your reward.

I forgot my login information for staplesrewards.com.

If you've forgotten your password, visit staplesrewards.com. Under the section titled "Sign in to your account," choose "Forgot your password?" and choose your method to reset your password:

Enter your username for staplesrewards.com (which may be different than your staples.com username).

Enter your rewards number.

Answer your reminder question and choose "Submit." Then create a new password. Once your new password is submitted, you will be signed in with the new password.

Do Staples Rewards® expire?

Yes, the expiration date is printed on the reward check. Expired rewards cannot be reissued.

How do I view full Terms and Conditions of the program?

Visit staplesrewards.com/rewardsterms to view the full Terms and Conditions of the Staples Rewards® program.

Send Us An Email

Pick from the topics below that you would like to email us about.

Required

Order Number is required. You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.

Please Tell Us:

If you would like to return an item(s) for credit, please give us each item number, quantity, description, and reason for the return.

If you would like to exchange an item(s), please give us each item number(s), quantity, and description of each item you would like to exchange, and the item number(s), quantity, and description of the item(s) you would like to receive instead. Your account will be credited or billed for any difference in price.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.

If more than one item is missing, please let us know how many Staples shipping cartons you received.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

If you are checking on the status of a refund or credit to your account, please give us details below. Include the item number(s), date of problem and the reason for the credit.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The date(s) of your delivery order, what type of information you need, and how you would like us to send you the information — Email, fax, or US mail.

Please include any other questions you have, or additional details that would be helpful.

Price Match Policy:

Please note: must be an identical item, in–stock and available for purchase, within 14 days of purchase. Other restrictions apply — see FAQs for additional details.

Please include:

Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.

Please Tell Us:

If a coupon was erroneously omitted from your order, please include the coupon code and amount of the coupon. If the offer was for free product, please include the coupon code and item number or description of the free product.

Please include any other questions you have, or additional details that would be helpful.

Missing Your Rebate Form?

Please supply the name of the product and a brief description of the offer.

Rebate check not received?

Please supply name of the product, rebate amount, date submitted, and the mailing address where check is to be sent. Include the mailing address that your rebate check should have been sent to and any other questions you have, or additional details that would be helpful.

We need to have a copy of your current Tax Exempt Certificate on file with our Tax Department in order to process your request. You may fax it to: 1-888-823-8503. Please be sure to include your name and telephone number on your fax.

Please include any other questions you have, or additional details that would be helpful.

Did you place an order with us at the time you applied? (2–4 days approval time)

When did you fax your application to us?

If you have a question or comment about a product we sell, please include the product name and Staples No.

If you have a question or comment about a service in our Staples Business Solutions Center, please include the service name.

What do you think about our site? Please include your feedback and suggestions below.

If you have a question or comment about a specific store, please include the store details.

What do you think about our catalog? Please include your feedback and suggestions below.

If you have a question or comment about Staples Rewards®, please enter your questions or comments here. Be sure to include your Staples Rewards® Number.

If you have a question or comment about a specific store, please include the store details.

If your question or comment is not covered by any of the listed categories, please enter your questions or comments here. Be sure to include any additional details that would be helpful. Note: Please do not include any credit card information on this form.

Note: Please do not include any credit card information on this form.


Required
Required
Required
Required
Store Information
Deals! Get them now
SUBMIT
Join us on: