Protection for your valuable investments!

Now it's easy and affordable to get complete coverage for your new purchases – coverage that goes far beyond the manufacturer's warranty. For your convenience, Staples offers three different Service Plans: Product Replacement Plan, Technical Support & Protection Plan, and Furniture Protection Plan. Read more below and choose the Plan that gives you the appropriate coverage for your purchases.

To ensure prompt service, register for your Staples® Protection Plan quickly and easily at www.staplesesp.com. Or fax a copy of your receipt along with your name, address, phone number and email address to 1-877-610-3966. You can also send it to ESP Program, P.O. Box 888050, Lawton, OK, 73506-8050.

For customer service, visit www.staplesesp.com or call 1-866-782-9155 for Technical Support and Protection Plans or 1-800-806-0555 for Furniture Protection or Product Replacement Plans, 24 hours a day, 7 days a week.

Staples® Product Replacement Plan

Plan Pricing

Looking for peace of mind? We make it easy.

Don't waste time repairing it. Replace it.

If a covered item stops working due to normal wear and tear, up to a year after the manufacturer's warranty expires, you can replace it with the same item or a similar item, or pay the difference and upgrade to something better. You decide.

Get what you want with a Cash Card!

If your covered product stops working due to normal usage, it will be replaced with a Staples® Cash Card. The Cash Card will be equal to the original purchase price of your covered product. And it can be used at any Staples® store, with no expiration date.

Plan Benefits include:

• 24 hours a day, 7 days a week customer service
• No hidden deductibles or charges
• Protection for all brands
• Fully transferable

What's covered

Consumer electronics under $300*:

• Answering machines
• Calculators
• Cash registers
• Desk clocks
• Input devices
• Internal/External peripherals
• Label machines
• Laminating machines
• Lighting
• Memory
• Monitors
• Networking equipment
• Office audio and speakers
• Organizers
• Overhead projectors
• Pagers
• Pencil sharpeners
• Phones
• Prepaid cell phones
• Scales
• Scanners
• Shredders
• Small appliances
• Staplers
• Telephone headsets
• Time clocks
• 2-way radios

What's not covered:

• All-in-ones
• Copiers
• Desktop computers
• Digital cameras
• Fax machines
• iPods
• Laptops
• LCD flat-screen monitors
• LCD/Plasma TVs
• PDAs/Handhelds
• Printers
• MP3 players
• Multimedia projectors

*Retail price of eligible product

Plan Pricing

Terms and Conditions

Staples® Technical Support & Protection Plan

Plan Pricing

Protect your technology. The easy way.

Technical problem? Equipment failure? We've got you covered.

• Relax with our technical know-how.
• Say good-bye to costly repair bills — and headaches.
• Two- or three-year coverage options.

Save time, money and hassles!

No more costly repair bills or product headaches. The TSP plan lets you talk with a technical support representative via telephone or webchat to help resolve issue. If your product needs service the TSP Plan-combined with the manufacturer's warranty-provided parts and labor coverage for up to five years, depending on your eligible product.

Technical Support & Protection Plan (TSPP) provides you with:*:

• 24/7 technical support**
• 24/7 customer service
• Online diagnostic self-help with real-time Web chat at www.staplesesp.com
• Coverage to protect against normal wear and tear, as well as mechanical and electrical failure
• 100% parts-and-labor coverage from date of purchase
• Power surge coverage up to $1,000
• Worldwide service for U.S. residents
• Transferable coverage
• One-time replacement if product cannot be repaired

Plan Pricing

Technical Support & Protection Plan Plus (TSPPlus) also provides you with:*

• All TSP Plan benefits, plus extra coverage for laptops and digital cameras
• Accidental damage coverage from date of purchase to protect against spills, drops and cracks

*Some restrictions apply. See terms and conditions for complete details.

**Technical support provided for personal computers or laptops and those covered products (hardware and preloaded software) connected to personal computers or laptops.

Types of service:

• Carry-in: We will refer you to the nearest authorized repair center for service
• Express shipping: We will provide prepaid shipping to and from our repair facility
• On-site: We will do our best to repair your product at your home or workplace. If needed, we will pay for shipping to a designated service provider.

Plan Pricing

Accidental Damage Coverage for laptops and digital cameras.

Accidents happen. Get protected. Easy.

Technical Support & Protection Plan Plus (TSPPlus) provides you with:*

• All TSP Plan benefits, plus extra coverage for laptops and digital cameras
• Coverage to protect against accidental damage, including spills, drops and cracks, from date of purchase

Plan Pricing

*Coverage not available in Massachusetts, Idaho and Arkansas. Accidental Damage Coverage is subject to a one-time replacement for the life of the plan.

Extended Service Coverage

A solution for products with multi-year manufacturer's warranty*

What's covered?

• Copiers**
• LCD flat-screen monitors
• LCD/plasma TV's
• Projectors

*Plans begin after the shortest portion of the products manufacturer's warranty ends (parts or labor)

**Stand-alone copiers not connected to a PC

Plan Pricing

Terms and Conditions

Staples® Furniture Protection Plan

Plan Pricing

The easiest way to protect your furniture.

Staples Furniture Protection Plan keeps your purchases looking like new.

• You can breathe a sigh of relief with coverage for mishaps like chipped tabletops, broken drawers and split seams.
• You don't have to worry about labor and material costs, including on-site service — they're covered for up to three years.

Plan Pricing

Terms and Conditions