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Customers most agreed on the following attributes:
from Springfield, MO on 10/27/2008
Installed on two machines, one running vista and the other running 2000.
Installing drivers was a breeze on vista, and setting up wireless network also was easy.
However, everything went downhill from there.
Although HP claims that they support windows 2000, it is NOT supported. If you try to download and run the basic drivers wizard from the HP website, it will halt and tell you that you need to upgrade your operating system. End of story.
If you download the full install, the wizard will finish without generating any error messages, but it will only print. No scanning (Unless you use the embedded web server via your browser), no fax, nothing except printing. And it also broke Photoshop and Acrobat. Photoshop wouldn't even initialize until I removed the HP drivers.
After 3 days of working with HP chat, I finally got one of the technicians to explain how to set it up with alternate drivers. This solution allowed me to print, while not breaking Photoshop. I wasn't able to duplex print, however...
So I tried duplexing from the vista machine. But I still got an error message saying that the automatic duplexing module was not installed! Another call to HP support, only to find out that... automatic duplexing isn't supported in vista!
What a surprise. HP seems to think that customers should buy operating systems to support HP drivers; rather than writing their drivers to support their customer's OS.
It appears that the only OS that are supported are mac and XP. If you're using anything else, beware!
Print Driver Showing Duplexing Option
Tags: Product Software
Oops, Can't Do That!
Tags: Software Error
from Massachusetts on 10/6/2008
I have owned at least 7 printers (all of them HPs) and this one is absolutely the worst. I have been unable to set it up to operate wirelessly, it jams constantly and I get messages that it is low on ink when I have just changed the cartridge. The print quality is good when you can get it to work, but that is not often. HP's tech support has been useless. I will never buy another HP again because of my experience with this machine.
from West Point, NY on 9/30/2008
Jams Paper, expensive ink!
Excellent, fast delivery! Thank you.
from Ft. Lauderdale, FL on 9/17/2008
Great quality for the price.
This machine is kind of like a very rigid, older aunt who you need help from before you do any job. It takes forever to do things and it needs a lot of hand-holding. For instance, it takes almost 30 seconds to copy one page - and this is in fast draft mode! If you get a paper jam, you have to remove the BACK of the machine to get it out. It is really hard to pull out jams the front and the documentation says that doing so can permanently break the machine. But pulling a jam out the back inevitably requires moving the machine (hard - it is big and sits in a special cubby in my desk). It takes abotu 20 minutes to clear a jam. And it jams a lot more than you would like. (Compared to my old HP, it is incredibly jam-prone.)Also, if one of the colors of ink runs out, it won't let you just print in black and white. Instead it gives you warning message after warning message for each print job. You even have to push a button on the printer itself to release the job. This is all a big pain in the butt. I would not purchase this printer if I could do it over again.
from Newport Beach, CA on 9/17/2008
Product functions well. It does use alot of ink but it may be that I'm printing alot of gorgeous pictures with it. It is necessarily complicated because of all the functions it can perform.
from Baltimore, MD on 9/17/2008
easy to set up and easy to use
from Ocala, Florida on 9/17/2008
Cheap inks, fast printing and compact size.
from San Francisco, CA on 9/17/2008
It was so easy to set up with my Mac, and the wireless printing system is so great.
from phila , pa on 9/12/2008
for home use making copies works great
[1 of 1 customers found this review helpful]
from Portland, OR on 9/10/2008
This is a great all in one; it scans, faxes, prints and copies efficiently. It especially prints good photos.
from Melbourne, FL on 9/3/2008
The software install package was full of issues. It has messed up my PC. I spent 3.5 hours on the phone with HP help with no solution. I called a repair person and he provided some help but it is not 100% fixed. I keep getting a window that wants to install a file that is not on the install disk. The IT person that helped me said that this is typical of HP install disks.
I am just a lonely cunsumer and I do not expect any satisfaction but I will never buy another HP product.
from ohio on 9/3/2008
wireless drops out when compter shuts down--have to shut down printer and computer together for computer to remember printer wireless conection--tis should not have to happen --the computer should be able to pickup the printer wireless signal everytime without shuting down the printer also--there should be an automatic signal pickup in the wizard startup procedure!!!!
from Charleston, WV on 9/3/2008
This is the easiest to use printer/copier, fax I have ever tried.
from NJ on 8/27/2008
It's good while it works. I bought this only because another brand doesn't carry a similar product. I bought this to replace one I bought a year ago that HP refused to replace after it had a repeated ink carriage malfunction that eventually left it unusable after only a year of use. If the ink carriage remains functional, it prints great photos and is easy to scan and fax. software was easy to install.
from Mount Pleasant, Texas on 8/27/2008
I use my 4-in-one for my Personal Business that I run from my home. Everything is great so far, except if I copy documents from the top feeder there is a line that runs from top to bottom of the page. I want that corrected ASAP. It is wonderful to be able to copy and fax from my home office.
[1 of 1 customers found this review helpful]
from PHOENIX, AZ on 8/27/2008
I USE THE PRINTER ALL IN ONE IN EVERY ASPECT, BUT MOSTLY FAXING AND SCANNING DOCUMENTS OR IMAGES. I LOVE THE DOCUMENT FEEDER FOR SCAN, FAX, OR COPY DOCUMENTS. I HAD THE HP 3500 ALL-IN-ONE, BUT THE SCANNER WAS NOT SUFFICIENT FOR THE TYPE OF WORK I DO ON COMPUTERS; THEREFORE, I HAD TO UPGRADE AND I DO NOT REGRET A MINUTE OF IT.
from DELAWARE,NEW CASTLE on 8/23/2008
IT IS EASY TO USE
[2 of 2 customers found this review helpful]
from BELEWS CREEK NC on 8/20/2008
Fax works great prints wirelessly from my wifi network flawlessly. I highly recommend this product
[1 of 1 customers found this review helpful]
from Pinellas Park, Florida on 8/16/2008
I use this product for 4 x 6 photo printing and copies and scans. All performance for my use are great. I love this printer.
from Flood Ravaged Iowa on 8/14/2008
The instruction booklet for setup does not include the responses I gave for setting up the fax component. When I went to the designated website, it said it had been moved, and I couldn't catch up to it. So no fax capability.
from Selinsgrove, Pa. on 8/13/2008
I'm disappointed in difficulty for 2 sided copies. Seems difficult to hook all the bells and whistles to. [...]
from Laveen, Az on 8/13/2008
Great for faxing, scanning, copying. Only problem is the wireless feature sometimes does not work.
I spent more on this printer than any other that I have ever owned and it is by far the worst quality printer I have ever owned! The scanner has horrible clarity, the printer is slow and noisy and the software is horrible! After dealing with HP customer support for the past 2 months I will NEVER buy another HP product of any kind again!!!
from Albany, NY on 8/6/2008
Great for a home office, nice compact design for an all in one. Adding in the fax machine freed up additional real estate on my desk at home.
from Seattle, WA on 8/6/2008
This is one terrific printer. It's fast, clean and very easy to use. I read the reviews before I purchased and thought that I'd have trouble installing it. The installation with my PC was very easy. However, I also own a Mac G4 Laptop. The installation on the Mac is a bit more complex.
The wireless connection is wonderful! No more dragging a cord to my computer, just hit print and it prints. It's also very quiet. And it's a compact design. It doesnt' take up a ton of space.
Just be aware that it doesn't hold a lot of paper so you'll need to make sure you don't run out
Almost from the beginning, we have been dissatisified by this printer. I had read other reviews and made a decision based on the good reviews. Unfortunately we have not expereinced it, and would not purchase it again. It is slow, very noisy, and jams frequently.
from Merrimac, Massachusetts on 8/4/2008
I am a Network Admin and have been for 18 years. I have always been skeptical about All-In-One devices until I bought this one. It DOES EVERYTHING a home or home business user would ever need. It is extremely easy to use, has high input and output quality. Works wonderfully on cross platforms (Mac & Windows), it's built sturdy and to last. The cost of ownership (cost of ink / pages yielded from ink) is great. The setup was a snap (even for non-techie individuals) and comes with a great suite of software. My dad, who owns a small stock brokerage, purchased the "business model" (HP OfficeJet L7680), which is supposed to be designed for small business use and, in my opinion, this model blows it out of the water. I know that cost is an issue with a lot of people, especially now a days with this economy, and this printer is a little on the high side but IT IS WORTH EVERY PENNY! You could buy something less expensive but I guarantee you will be replacing it within the first year. This is a printer that you buy and it will outlast your computer. To sum it up and I can not emphasize it enough, BUY THIS PRINTER! You will NOT be disappointed.
from Florida on 7/31/2008
The software needed to be installed three times before I was able to get all of the features working. Install process was slow and time consuming.
[1 of 1 customers found this review helpful]
from Pennsylvania on 7/31/2008
Have not yet mastered 2-sided printing. Appears only to work from the 'print' function on the computer, not with the 'copy' function on the machine.
[1 of 1 customers found this review helpful]
from New Hampshire on 7/31/2008
Having read some of the reviews of this product I thought I'd have a problem with setup. While it did take awhile, it wasn't a difficult process at all (this MIGHT be because I didn't need to network it, just USB it to my home computer which I would recommend). It's photo printing is excellent! I like the option of directing it not just from my computer but also from the unit itself. Photocopying is quick and easy. It does take it a minute to wake up when you turn it on but I don't find that annoying. This printer also has a decent rating as an all-in-one in a consumer magazine. I definitely recommend it.
from Harleysville, PA on 7/31/2008
This is the perfect product for our home use. We had a very slow, ink-eating printer before and love the speed and ease of use that this printer offers. I love having all of the functions in one printer, scanner, fax and copier.
from Maine on 7/31/2008
the printer came with a defective software setup for the scanner. error messages that the popped up everytime I tried to scan. asked to reinsert the disk to complete instalation. then got error message 1706 for digitlmg.msi trying to install and to insert disk. [...] the file digitlmg corrupted our computer and we had to completely re format it to get rid of the file. was not happy about that at all.I would not recoment this printer to anyone.
customer service through staples was exceptional in there help and support to get the problem resolved.. HP customer service and tech support was not. after 6 hours on the phone with one tech support the problem got worse. then I was told it was not a HP file or a HP problem.. it was a computer issue.. a quick call to my computer tech a goolge search of the file digitlmg.msi and error 1706 confirmed it was an HP file and an HP issue..
from Corvallis, OR on 7/30/2008
Great for double-sided printing; print quality is fine. The wireless connection is awesome! I can station it anywhere in my home and print from laptop or desktop.
I've printed hundreds and pages, and haven't seen a noticeable drop on the ink levels yet. Ink cartridges are cheap (about $10-$15).
Scanner worked very well.
Problem: when duplex printing, I keep getting a pop-up error that the duplex unit is not installed. I just click through the error and duplex printing works fine, UNFORTUNATELY, this error comes up for every job. So you have to wait until the previous job is printed to start the next one. I've looked around and found I am not alone with this problem, but none of the solutions have worked for me.
Printing is slow, but this doesn't matter to me, I just send large jobs before I leave the room; doesn't work so well for multiple duplex printing jobs though (see above).
[1 of 1 customers found this review helpful]
from Madison, WI on 7/30/2008
I've copied patterns and directions from sewing sites.
Scanned recipes and photos to send to my daughter in Seattle.
The quality of this product is just remarkable. Prints and copies fast, top quality results.
from Apopka, Fl on 7/30/2008
Prints pictures very good
from Freeport IL on 7/30/2008
excellent printer
from Virginia on 7/30/2008
scanner had locked up once, but was ok after that.
from richmond, va on 7/30/2008
After I got it set up it works really well. I ended up having to uninstall and download the installation software from HP's website. When I did that the rest was quick and easy!
[1 of 1 customers found this review helpful]
from none on 7/30/2008
Not a laser unfortunately, inks runs when wet
from Hillsboro, Ohio on 7/30/2008
.I use the HP Photosmart C7280 for home. I print pictures from my digital camera, personal letters and various charitable projects.
from Manhattan, KS on 7/30/2008
The paper jams easily and frequently. I would not buy this product again.[...]
[1 of 1 customers found this review helpful]
from Germantown, MD on 7/30/2008
This printer is easy to install and easy to navigate through the menus.
[1 of 1 customers found this review helpful]
from Clay, NY on 7/30/2008
the combination of photo and paper printing so I only have to have one printer
[1 of 1 customers found this review helpful]
from Knob Noster, MO on 7/30/2008
I love this product! It is easy to use, and the pictures that print from this printer are of excellent quality!
from Napa, CA on 7/30/2008
The HP software for scanning photos is fantastic! I was able to take some old photos from the 70s (you know, the ones that have turned gold/yellow?... I know you have some of those too!) and turn them into great copies that are color/light-balanced and adorable! Takes away that 70s-feel... but gold photos are over-rated anyway.
I love the fact that I can print from my laptop in the living room to the printer in the office! The print quality of documents and photos is very nice for an ink-jet printer.
It faxes well, although I can't figure out how to get a confirmation page to print.
It makes great copies on a flat-bed copy screen.
And it gives helpful details when you encounter a problem.
from NYC on 7/30/2008
Good value for the price, and well made
This printer is the 5th HP printer I have owned. It had great potential, but it falls short in two areas. It is very slow and must reset itself constantly. It jams on the first page of print too often.
[1 of 1 customers found this review helpful]
from New York, New York on 7/28/2008
Downloading, printing personal & volunteer documents. Love the card insertion for photos &photo menu on screen in printer. Wish the on-line manual had come with the printer.Love document feeder. After seeing mine, a friend also purchased one.
from Derry, NH on 7/28/2008
I paid 179.99 for this printer on sale at Circuit City price matched. It's a great printer at the 180.00 price point. Nothing compares really in the segment with wi-fi and wired ethernet capabilities.
from oc,ca on 7/25/2008
this is a great machine and easy as 1,2,3 to set it,i love it.
from North Yarmouth Maine on 7/25/2008
Hard to set up even using technical service. Tried two printers and was not sucessful in getting either one to work. Got HP 6480 which I really like.
from Hendersonville, NC on 7/24/2008
Scanning document & pictures are a breeze.
from Warren, ohio on 7/24/2008
Great Product
from ROCHESTER, NY on 7/23/2008
MY HUSBAND AND I PURHASED THIS COPIER. I WAS VERY HAPPY WITH IT'S USE. WITHIN THE FIRST YEAR, ONE OF THE INK CARTRIDGES CLOGGED, AND WE TOOK IT IN FOR SERVICE. THE WARRANTY COVERED IT IN FULL. NOW THE COPIER IS OUT OF WARRANTY, THE BLUE INK CARTRIDGE IS NOT WORKING, (THIS IS LESS THAN 6 MONTHS FROM THE FIRST REPAIR). WE WEIGHED OUR OPTIONS AND DECIDED TO GET ANOTHER BRAND OF COPIER RATHER THAN PAY FOR REPAIR ON THIS ONE. ALTHOUGH I LOVE THE NEW COPIER, I MISS THE SIZE OF THE INK CARTRIDGES THAT ARE IN THE "BROTHER COPIER".I NOW HAVE TWO PRINTERS, I STILL AM USING THIS PRINTER FOR MAKING COPIES IN BLACK. (I DO LOVE THIS PRODUCT) I DO HOPE SOMEDAY TO HAVE THIS ONE REPAIRD.
from Ocala, Florida on 7/23/2008
HP is always a good quality printer product - I have had several models!
from Duncan, OK on 7/23/2008
HP needs to consider the end user. Scanner is very slow and the process has to many steps.
from PULLMAN WA on 7/23/2008
I USE THIS PRINTER IN MY SMALL BUSINESS OFFICE. IT HAS BEEN UNRELIABLE FROM THE GET GO. MY OLD 5 YR. OLD MODEL HP DID A MUCH BETTER JOB AND WAS MORE USER FRIENDLY. THE SLEEKNESS AND DESIGN BELIE IT'S LOUSY PERFORMANCE. I PLAN ON RETURNING IT.
from Somerville, NJ on 7/23/2008
User friendly keys
quality prints, including pictures
tells you when it's finished printing
Copies are printed quickly
tilts the output tray so copies don't scatter on the floor.
Has separate cartridges for each color.
Paper tray is awkward to load.
Jams have to be cleared from the back.
Overall a very good product.
from Villas, NJ on 7/16/2008