Item #: 1157476 | Model #: 9781576755822
Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong
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Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong

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Product Details
  • No of Pages: 287 Pages
  • Publisher: Berrett-Koehler Publishers
  • Language: English
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Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong
Product Description
A Complaint Is a Gift by Janelle Barlow et al. - Discusses the importance of customer feedback for improving organization's products and services

A Complaint Is a Gift by Janelle Barlow et al. offers insight into the importance of customer feedback for improving organization's products and services. It also discusses how the reader can complain effectively.

  • No of Pages: 287 Pages
  • Publisher: Berrett-Koehler Publishers
  • Language: English
  • Publishing Date: August 01, 2008
  • Language: English
  • ISBN -10: 1576755827
  • ISBN -13: 978-1576755822
  • Edition: 2nd
Specifications
Author Name Janelle Barlow, Claus Moller, Tony Hsieh
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