Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
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Managing Quality Service In Hospitality by Cherrill P. Heaton et al. - Features learning objectives and questions to initiate discussions
Managing Quality Service In Hospitality by Cherrill P. Heaton et al. is about managing hospitality organizations making use of real life examples. It features suggested hospitality activities & questions to initiate discussion with readers.
Author Name: Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton
No of Pages: 544 Pages
Publisher: Cengage Learning
Publishing Date: February 14, 2011
ISBN -10: 1439060320
ISBN -13: 978-1439060322
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