Item #: 1151348 | Model #: 9781439060322
Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
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Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

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Product Details
  • Author Name: Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton
  • No of Pages: 544 Pages
  • Publisher: Cengage Learning
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75.49
75.49
https://www.staples-3p.com/s7/is/image/Staples/m001217573
09781439060322
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Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
Product Description
Managing Quality Service In Hospitality by Cherrill P. Heaton et al. - Features learning objectives and questions to initiate discussions

Managing Quality Service In Hospitality by Cherrill P. Heaton et al. is about managing hospitality organizations making use of real life examples. It features suggested hospitality activities & questions to initiate discussion with readers.

  • Author Name: Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton
  • No of Pages: 544 Pages
  • Publisher: Cengage Learning
  • Publishing Date: February 14, 2011
  • Language: English
  • ISBN -10: 1439060320
  • ISBN -13: 978-1439060322
  • Edition: 1
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