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The Plantronics M12 training station gives you full control over your calls and permits side-by-side training for new employees or those learning new skills. The device lets you choose whether the person on the other end of the line hears speech from the trainee, the trainer, both, or neither with the push of a button.
Simplify Your Training
Each Plantronics M12 training station allows you to conduct side-by-side training to help your workers gain the skills they need to handle even the most difficult of calls. This type of training allows them to take part in simulated or real-world interactions that require them to think fast and make decisions quickly with the assistance of a connected trainer.
Universal Mute and Volume
The training station gives you the ability to set the overall volume for the call and mute the caller or either of your participants quickly and easily. This is a great feature for training sessions that may take place in live workplace environments.
Each Plantronics M12 training station is compatible with a wide selection of headset choices including Carbon headsets and standard electronic headsets from a variety of major manufacturers.