Item #: 1155738 | Model #: 9781616928896
Quality Management for IT Services: Perspectives on Business and Process Performance
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Quality Management for IT Services: Perspectives on Business and Process Performance

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Product Details
  • Author Name: Claus-Peter Praeg, Dieter Spath
  • No of Pages: 348 Pages
  • Publisher: IGI Global
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155.69
155.69
https://www.staples-3p.com/s7/is/image/Staples/m001220199
09781616928896
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Quality Management for IT Services: Perspectives on Business and Process Performance
Product Description
Quality Management for IT Services by Claus-Peter Praeg, Dieter Spath - Provides an insight into the different facets of IT service quality management

Quality Management for IT Services by Claus-Peter Praeg, Dieter Spath is a resourceful guide that is designed with various techniques to improve performance and quality of IT services.

  • Author Name: Claus-Peter Praeg, Dieter Spath
  • No of Pages: 348 Pages
  • Publisher: IGI Global
  • Publishing Date: September 30, 2010
  • Language: English
  • ISBN -10: 1616928891
  • ISBN -13: 978-1616928896
  • Edition: 1
Specifications
Author Name Claus-Peter Praeg, Dieter Spath
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