Item #: 1154820 | Model #: 9780814431993
Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It
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Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It

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Product Details
  • Author Name: Jeff Toister
  • No of Pages: 208 Pages
  • Publisher: AMACOM
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https://www.staples-3p.com/s7/is/image/Staples/m001219772
09780814431993
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Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It
Product Description
Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It - Explains the hidden reasons why employees might not be offering the best customer service

Service Failure: The Real Reasons Employees Struggle With Customer Service and What You Can Do About It by Jeff Toister comprehensively highlights the many problems within businesses that hinder employees from providing quality customer service.

  • Author Name: Jeff Toister
  • No of Pages: 208 Pages
  • Publisher: AMACOM
  • Publishing Date: November 15, 2012
  • Language: English
  • ISBN -10: 0814431992
  • ISBN -13: 978-0814431993
Specifications
Author Name Jeff Toister
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