The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
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The Customer Service Solution by Sriram Dasu, Richard Chase - Provides information on implicit-versus-explicit outcomes
The Customer Service Solution by Sriram Dasu, Richard Chase is a guide on how consumers perceive services. It includes implicit-versus-explicit outcomes, intelligent processes and building customer trust.
Author Name: Sriram Dasu, Richard Chase
No of Pages: 288 Pages
Publishing Date: June 26, 2013
ISBN -10: 0071809937
ISBN -13: 978-0071809931
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