Item #: 1154943 | Model #: 9780071809931
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

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Product Details
  • Author Name: Sriram Dasu, Richard Chase
  • No of Pages: 288 Pages
  • Publisher: McGraw-Hill
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23.89
23.89
https://www.staples-3p.com/s7/is/image/Staples/m001219921
09780071809931
McGraw-Hill
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Product Description
The Customer Service Solution by Sriram Dasu, Richard Chase - Provides information on implicit-versus-explicit outcomes

The Customer Service Solution by Sriram Dasu, Richard Chase is a guide on how consumers perceive services. It includes implicit-versus-explicit outcomes, intelligent processes and building customer trust.

  • Author Name: Sriram Dasu, Richard Chase
  • No of Pages: 288 Pages
  • Publisher: McGraw-Hill
  • Publishing Date: June 26, 2013
  • Language: English
  • ISBN -10: 0071809937
  • ISBN -13: 978-0071809931
  • Edition: 1
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